Berman INFINITI Chicago

Regularly Scheduled Maintenance Every staff member I dealt with was friendly and helpful. The arranged rides made getting to and from the office easy. Looking forward to my next visi Every staff member I dealt with was friendly and helpful. The arranged rides made getting to and from the office easy. Looking forward to my next visit! More

Friendly easy and fast I found and was able to choose the car I wanted online; I messaged my request which was answered very quickly by Mr Hassan; he had the car ready for t I found and was able to choose the car I wanted online; I messaged my request which was answered very quickly by Mr Hassan; he had the car ready for test drive; i liked it and purchased on the spot; Ms Hassan was very professional, answered all my questions, facilitated the trade in with my previous car. The transaction was easy and fast. Very pleasant. More

Minor Vehicle Service - Great Experience! I purchased my vehicle from a different Infiniti dealership but found Berman to be more convenient for my work. I brought my QX30 into service because I purchased my vehicle from a different Infiniti dealership but found Berman to be more convenient for my work. I brought my QX30 into service because the electric seat adjuster buttons had been pushed in and fell into the inside of my door. I arrived at Berman around 4:30PM, and the service advisor and manager were willing to take the walk-in which I really appreciated. It took about an hour but we were comfortable in the lounge with plenty of drinks and snacks. All the work was done for no charge, and they even washed my car and vacuumed the inside. Both of those were not expected or even requested. They also topped off my washer fluid too without being asked! I was pleasantly surprised with the extras and overall experience. I will be making this my go-to service center going forward. More

The Best! Experience like no other friendly courteous and kind , very thorough,and a pleasurable experience.would highly recommend.All the work was done with ca Experience like no other friendly courteous and kind , very thorough,and a pleasurable experience.would highly recommend.All the work was done with care and confidence. More

Prompt and competent service Towed my car in because of a battery issue ( had a new one installed recently but was not done properly by a previous dealership). When I called, Rand Towed my car in because of a battery issue ( had a new one installed recently but was not done properly by a previous dealership). When I called, Randy took ownership, had all checks done, fixed the issue in time for me to pick it up and charged me nothing for it. He was also patient and competent in addressing all the concerns I brought up. I also received regular updates on the status and the list of tests etc. done on the car. Happy experience. More

Impeccable Service Had an 8:00am appointment & was seen as soon as I walked towards the attendant. My appointment lasted less than an hour. All of my needs were met & I Had an 8:00am appointment & was seen as soon as I walked towards the attendant. My appointment lasted less than an hour. All of my needs were met & I would refer anyone to this dealership. While waiting, I enjoyed snacks & WiFi. Thanks for that fast service. More

Infiniti Service Being my first Luxury vehicle experience, Infiniti has been shown me top notch service opened with warm welcomes and they make you feel that your busi Being my first Luxury vehicle experience, Infiniti has been shown me top notch service opened with warm welcomes and they make you feel that your business is appreciated..... I really appreciate the loaner cars which are made available if your vehicle is being serviced over a period of time and the thorough print out review of what’s going on as far as maintenance services More

Friendly. Fast & thorough service. Quality dealership. Nobody that I know likes having to get repairs on their car, but when my Infiniti is in need of service, there is no better place to be taken care of! Nobody that I know likes having to get repairs on their car, but when my Infiniti is in need of service, there is no better place to be taken care of! More

Excellent work and customer service I have taken my car for repairs at this dealer and every time they go an extra step to make me happy and take care of what ever task needs to be fixed I have taken my car for repairs at this dealer and every time they go an extra step to make me happy and take care of what ever task needs to be fixed More

Above and beyond the call of duty Nick & Bill at Berman Infiniti were able to send someone to jump my car since it was located near the Berman Infiniti Service Center and needed a new Nick & Bill at Berman Infiniti were able to send someone to jump my car since it was located near the Berman Infiniti Service Center and needed a new battery. After my car battery was jumped, I drove it straight to the Service Center and got a new battery installed very quickly. Having previously watched YouTube videos of handy Infiniti owners installing new batteries in their cars successfully, I was pleased to see that Berman did a job that exceeded anything I’ve seen before. Not only was the workmanship in installing the battery at a truly professional level, but also Nick and Bill went above and beyond the call of duty by being able to send someone to my car to help me jump it so that I could get to the Service Center. More