Berman INFINITI Chicago

Great pricing bad customer service My experience started with a call from Howar who was very pleasant to speak to over the phone. I did not have time during our first conversation to se My experience started with a call from Howar who was very pleasant to speak to over the phone. I did not have time during our first conversation to set up an appointment so I had to call back to arrange a test drive which Howar was more than happy to do for me. I arrived slightly early to the dealer, but when I got there I had to wait around for almost an hour for the vehicle to come from their lot so I could drive it. During my interaction with Addy Titre he seemed like he did not have the time for me because I was buying a used vehicle and was very combative to any points I had brought up regarding the vehicle. Being a former technician I wanted to perform a quick walk around to look at the vehicle in this short time the battery had went dead (with no accessories on). Also while looking at the inspection report I had noticed the wrong oil was used in the vehicle. This vehicle takes a 0w20 synthetic oil and they had used a 5w30 conventional oil. This is something that I know for a fact can cause damage to the engine and have an affect on fuel economy. While trying to address these concerns Addy seemed like he did not care even slightly and just wanted to get me out off his showroom floor. He continued to argue with me in regards to the oil concern until finding out that I was in fact correct at which point he told me "that is the oil they use and they will not be using the correct oil". I was quite shocked by this being a former technician and from working at other dealerships. To sum up my experience if not for the great pricing I would have walked out of the dealer as quickly as I walked in. VERY BAD ATTITUDE FROM THE SALESMAN! More

2nd times a charm. When I went to this dealership approximately 7 months ago, I left very disappointed. The vehicle I was interested in was not available for viewing, c When I went to this dealership approximately 7 months ago, I left very disappointed. The vehicle I was interested in was not available for viewing, contrary to what I’d been informed of. It was a waste of time and I left displeased and informed management of such. This past weekend I returned to this dealership, and the service was professional, efficient, and customer service at its finest, especially the finance manager, Joseph Limjuco. Best INFINITI dealership I’ve been too. More

It was fantastic It was quite enjoyable from start to finish.The moment my wife and I walked through the door the staff was attentive to our needs. It was quite enjoyable from start to finish.The moment my wife and I walked through the door the staff was attentive to our needs. More

Great Experience It was easy to get the new car and Addy was great to deal with. I didn’t have to deal with the normal pushy car salesman and he was extremely helpful It was easy to get the new car and Addy was great to deal with. I didn’t have to deal with the normal pushy car salesman and he was extremely helpful. More

Excellent! Ramon is wonderful. Always nice, smiling and genuinely eager to please his customers. I’ve been coming to Berman’s for 15 years and Ramon is, by far, Ramon is wonderful. Always nice, smiling and genuinely eager to please his customers. I’ve been coming to Berman’s for 15 years and Ramon is, by far, the best representative I have ever worked with. More

excellent and courteous service Brought my vehicle in for service. I was greeted and register within 5 minutes of arrival. I waited for my vehicle and it was ready as scheduled. Brought my vehicle in for service. I was greeted and register within 5 minutes of arrival. I waited for my vehicle and it was ready as scheduled. More

Service Great as always. Listened to my concerns and followed through. Took the expected amount of time. Did not charge me for unevessary services. Showed con Great as always. Listened to my concerns and followed through. Took the expected amount of time. Did not charge me for unevessary services. Showed concern. More

Loyalty Every time I come to this location I am always Very Satisfied with service professional! I am always kept aware of what’s going on with my vehical Every time I come to this location I am always Very Satisfied with service professional! I am always kept aware of what’s going on with my vehical More

Trustworthy people This is my second time there. Very pleased with the staff and the quality of the cars that they sell. One of the best dealerships in Chicago. Would re This is my second time there. Very pleased with the staff and the quality of the cars that they sell. One of the best dealerships in Chicago. Would recommend to anyone. More

Service Visit Ramon is always great. He lets me know my options and makes sure that all of my questions and service needs are taken care of. Ramon is always great. He lets me know my options and makes sure that all of my questions and service needs are taken care of. More