Berman INFINITI Chicago

Infiniti We were pleased with the service when we picked up our car for scrap, but the response for the possible recall was not acceptable. We probably would n We were pleased with the service when we picked up our car for scrap, but the response for the possible recall was not acceptable. We probably would not buy another infinity based on our experience with this car. No one from the dealer to corporate we’re willing to help us. We own Toyota’s and this infinity and have had nothing but exemplary service with Toyota. More

Fast and friendly This dealership is tops in customer service. Very efficient and friendly from start to finish. Txt notifications as service moves forward is very conv This dealership is tops in customer service. Very efficient and friendly from start to finish. Txt notifications as service moves forward is very convenient. I really appreciate the nice cas wash and follow-up call, as well. More

Great service I went in for a free recall service and they gave me the full treatment. I got an Uber ride there and back and they did a full inspection and cleaned I went in for a free recall service and they gave me the full treatment. I got an Uber ride there and back and they did a full inspection and cleaned the exterior as well. Very impressed. More

My new friends at Infiniti I had a 2:15pm appointment on Saturday 1/20/18, I arrived around 1:25pm, and was greeted warmly, but it was a busy day therefore I did not get to test I had a 2:15pm appointment on Saturday 1/20/18, I arrived around 1:25pm, and was greeted warmly, but it was a busy day therefore I did not get to test drive the auto I purchased, also I never got a chance to figure out the technology of how the car worked, when I left the dealership, It was dark and I had try and figure what buttons to push, but over all Chloe was very attentive. and Vlad was great in helping me with the price. More

Great pricing bad customer service My experience started with a call from Howar who was very pleasant to speak to over the phone. I did not have time during our first conversation to se My experience started with a call from Howar who was very pleasant to speak to over the phone. I did not have time during our first conversation to set up an appointment so I had to call back to arrange a test drive which Howar was more than happy to do for me. I arrived slightly early to the dealer, but when I got there I had to wait around for almost an hour for the vehicle to come from their lot so I could drive it. During my interaction with Addy Titre he seemed like he did not have the time for me because I was buying a used vehicle and was very combative to any points I had brought up regarding the vehicle. Being a former technician I wanted to perform a quick walk around to look at the vehicle in this short time the battery had went dead (with no accessories on). Also while looking at the inspection report I had noticed the wrong oil was used in the vehicle. This vehicle takes a 0w20 synthetic oil and they had used a 5w30 conventional oil. This is something that I know for a fact can cause damage to the engine and have an affect on fuel economy. While trying to address these concerns Addy seemed like he did not care even slightly and just wanted to get me out off his showroom floor. He continued to argue with me in regards to the oil concern until finding out that I was in fact correct at which point he told me "that is the oil they use and they will not be using the correct oil". I was quite shocked by this being a former technician and from working at other dealerships. To sum up my experience if not for the great pricing I would have walked out of the dealer as quickly as I walked in. VERY BAD ATTITUDE FROM THE SALESMAN! More

Grand service. They stayed open for me to close the deal. Took a test drive. Very friendly. Made me comfortable. A big thanks to them. Fast credit check. Used the pr They stayed open for me to close the deal. Took a test drive. Very friendly. Made me comfortable. A big thanks to them. Fast credit check. Used the pre-approval. More

Awesome! The Service is impeccable. Infiniti has always been my first choice. Judging from the service, it will continue to be. I really like that they take The Service is impeccable. Infiniti has always been my first choice. Judging from the service, it will continue to be. I really like that they take the time to explain. More

Polite knowledgeable Very polite knowledgeable no pressure to buy very nice he followed up couple of times if I needed help with anything I would recommend to my friends a Very polite knowledgeable no pressure to buy very nice he followed up couple of times if I needed help with anything I would recommend to my friends and family More

Excellent Customer Service! My husband and i came in today and Addy was there to great us and was very professional and informative regarding all of our needs, even most of our w My husband and i came in today and Addy was there to great us and was very professional and informative regarding all of our needs, even most of our wants. We are extremely pleased and would definitely recommend others. Thanks again for your great service!! More

Amazing Customer Service Berman Infiniti Service Department is the best I ever experienced. Thank you Nick, for always explaining everything to me l. I truly enjoy my visits. Berman Infiniti Service Department is the best I ever experienced. Thank you Nick, for always explaining everything to me l. I truly enjoy my visits. More