Berman INFINITI Chicago

Satisfied My experience at this dealership was a pleasant one from start to finish. Everyone who I was in contact with was friendly & outgoing which made me ver My experience at this dealership was a pleasant one from start to finish. Everyone who I was in contact with was friendly & outgoing which made me very comfortable. From sales to finance I received the information I needed as well advice on topics that were very helpful in purchasing my 2015 infinity Q40. Would not hesitate to recommend this dealership as well as my salesman Jimmy for a new or used vehicle. More

Buying a car remotely I live in Dallas - far away from this dealer in Chicago. They were very easy to work with. Answers all of our questions. The car was delivered to my f I live in Dallas - far away from this dealer in Chicago. They were very easy to work with. Answers all of our questions. The car was delivered to my front door exactly as expected More

Friendly, knowledgeable employees and a great experience I contacted Berman Infiniti at 4:00pm on a Wednesday. This was after having horrible experiences shopping for cars earlier in the week. I had visi I contacted Berman Infiniti at 4:00pm on a Wednesday. This was after having horrible experiences shopping for cars earlier in the week. I had visited a local Mercedes dealership (who was awful) and (unsuccessfully) attempted five times (throughout the day) to contact a local Audi dealership. Someone picked up the phone and transferred me over to Addy. I told him what was up; I had already picked out the car I wanted to see. I told him I was ready to buy a car and was serious about financing through the dealership, but that they would have to beat the financing deal I had already received through the bank. I then told him what I planned to put down on the car and that I would be there in 90 minutes. "See you at 5:30" was his response. Upon arrival, we used the complimentary valet (which sounds gimmicky, but it's in the heart of downtown Chicago...) and got right down to it. Within 15 minutes we were in the seat of the car I had told Addy I was interested in. After a test-drive we sat down and began the financing. Their terms were favorable, so I decided to move forward. Within two hours of arrival I left Berman Infiniti behind the wheel of my Q50. The process was painless and I never felt pressured to buy anything, including the car itself. They even cut me a deal on the extended warranty, which, again, sounds cheesy, but it was a pretty generous deal to further protect my CPO Q50. I would highly recommend this dealership to anyone who is looking to purchase a new or CPO Infiniti. Make sure you ask for Addy! More

Friendly, efficient service Ken was fantastic, very knowledgeable, patient, and personable. From walking in, test driving a couple cars, to driving away with my new vehicle it wa Ken was fantastic, very knowledgeable, patient, and personable. From walking in, test driving a couple cars, to driving away with my new vehicle it was about 2 hours. Excellent experience. More

Customer services Jermaine is the best! He’s always professional and takes care of me and keeps my car running great! Good job and keep up the good work! Jermaine is the best! He’s always professional and takes care of me and keeps my car running great! Good job and keep up the good work! More

Service was great my service repJermaine was very professional,kept me informed as to the status of my car .Discussed what was to be done and how long it woul was great my service repJermaine was very professional,kept me informed as to the status of my car .Discussed what was to be done and how long it would take. More

Servivy Always friendly and timely. I love that they always wash my car. They told me the last dealer put after market wipers on my car. Always friendly and timely. I love that they always wash my car. They told me the last dealer put after market wipers on my car. More

Superb Always put the customer first while providing great expertise and service. I have never had an issue in my five years of dealing with Berman’s Infinit Always put the customer first while providing great expertise and service. I have never had an issue in my five years of dealing with Berman’s Infiniti. Also, Ramon in the service department is the best - see him for any assistance! More

Service This was my first visit to Berman service and it completely rocks.... The staff was attentive, friendly and personable. Jermaine was just awesome he This was my first visit to Berman service and it completely rocks.... The staff was attentive, friendly and personable. Jermaine was just awesome he was able to call me down regarding my engine light, he was also very friendly and practical I was very happy with my visit. More

Excellent and Professional Experience Perhaps like many car buyers I dread the games and manipulation involved in buying a car. My experience with Jim and Berman was absolutely straightfor Perhaps like many car buyers I dread the games and manipulation involved in buying a car. My experience with Jim and Berman was absolutely straightforward and transparent. My salesperson knew what I wanted, listened carefully, and helped me to construct the best lease for my budget and needs. He also helped me keep perspective on what matters most, and what doesn't matter at all. It was a relaxed and no pressure experience which I appreciated and was so different from my contacts with other dealers. More