Berman INFINITI Chicago

Problem Solving KEN! My 05 G35x was standing on it's last leg and unfortunately began overheating. I drove it into service and the work was completed within 4 days costing My 05 G35x was standing on it's last leg and unfortunately began overheating. I drove it into service and the work was completed within 4 days costing me $850.00! I couldn't fathom paying this much for a car that was now 13 years old and almost done being paid for. I wanted to weigh my options and see if I could look into trading it in. I was upside down on my car payments (meaning I still owed more than what the car was actually worth) I was running out of money and patience. Ken came over to the service department and was pleasant from start to finish! He tried to keep me positive and worked really hard to stay within the specified budget and down payment I was hoping to get. I was tired and the banks began to close. We reconvened on Friday and although I was back in my 05 I was so ready to start driving something new. Ken and I stayed in constant contact on Friday and on Saturday Ken called me with awesome news! He was able to get the monthly payments and down payment where I needed it to be and in the car I wanted CPO Q50! My experience was lengthy as it stretched through a number of days but I am so pleased with my purchase. Ken is great at what he does! He was patience even when I became difficult, he was honest (which I appreciated), he was knowledgeable about the vehicle and has years of experience!I love my car and I'm so glad I met Ken and he was the professional who made my dream come true!I am so happy to now be driving in a car that I not only love but a car that's safe and reliable! Berman is lucky to have someone like Ken and I am lucky to now know KEN! THANK YOU BERMAN INFINITI and EXTRA SPECIAL THANKS KEN ZELLER! More

Flat Tire I bought a new Q50 over the weekend and unfortunately my tire went flat a few hours after purchase. Although this was unfortunate I was so happy to be I bought a new Q50 over the weekend and unfortunately my tire went flat a few hours after purchase. Although this was unfortunate I was so happy to be greeted by Nick on Monday at 7:30 a.m. He was so welcoming and kept a smile on his face. He was quick and efficient! I appreciated his friendliness and ability to get the job done so quickly! I look forward to working with Nick in the future as I am now apart of the Berman family! More

Nice people to work with Kept their promise on a price we agreed to on the Phone and when I arrived their they have kept their word. I was very happy with the salesman Gabe Kept their promise on a price we agreed to on the Phone and when I arrived their they have kept their word. I was very happy with the salesman Gabe More

Pleasant I purchased a vehicle from Anthony and worked with Joseph in financing. Both were personable, patient, and helpful throughout the process. Overall, a I purchased a vehicle from Anthony and worked with Joseph in financing. Both were personable, patient, and helpful throughout the process. Overall, a wonderful car buying experience. More

REMOVAL 2g I was told it would take only a few minutes by phone. Came in and discovered it would take 45 minutes. Couldn’t wait. Returned the next day and was ha I was told it would take only a few minutes by phone. Came in and discovered it would take 45 minutes. Couldn’t wait. Returned the next day and was handled properly. Having bought 5 cars I am satisfied at Berman’s. More

Easy! Fast and comfortable, just like their cars. Coffee and a ride-share to the office, plus a thoroghly wiped car waiting when ready - thanks all! Fast and comfortable, just like their cars. Coffee and a ride-share to the office, plus a thoroghly wiped car waiting when ready - thanks all! More

Jordan was amazing. I had the best experience with Jordan, he is great. He helped us a lot, he delivered the car into our area, we hope to deal with him in the future. I had the best experience with Jordan, he is great. He helped us a lot, he delivered the car into our area, we hope to deal with him in the future. More

Very satisfied customer! Jimmy was great to work with- no nonsense and got me the exact car I wanted for the exact price. He is very attentive and responsive- he has even rea Jimmy was great to work with- no nonsense and got me the exact car I wanted for the exact price. He is very attentive and responsive- he has even reached out a few times to follow up to see how I like the car and if I have any questions. More

Great service Have been bringing my 3 Infinitis to this dealership for repairs and maintenance for the past 6 years and have always received excellent service. Time Have been bringing my 3 Infinitis to this dealership for repairs and maintenance for the past 6 years and have always received excellent service. Timely, accurate and well done work. Praiseworthy performance every time. More

QX56 105k service The service team always goes above and beyond never bring my vehicles in for service. Jermaine always look out for the best interest of me, my vehic The service team always goes above and beyond never bring my vehicles in for service. Jermaine always look out for the best interest of me, my vehicles and my money. He goes out his way to give me suggestions tell me what to expect and in terms that I can understand without making me fill pressured. When Jermaine is not available Nick treats me and my wife the exact same way. More