Berman INFINITI Chicago

Great service , friendly Repersenative My Service Rep, Mr Kelly Smith assistant me with a BIG friendly smile . He took his time explaining every little details to me . He periodically che My Service Rep, Mr Kelly Smith assistant me with a BIG friendly smile . He took his time explaining every little details to me . He periodically checked on me while I was sitting in the lounge . He also came to get me after my car was ready ! I will return and ask for Mr Kelly Smith ,for any of my Infiniti needs ! Regards L. Chairs More

Horrible communication Took the car in because it kept dying. Long story short, it turned out to be the alternator. It took them nearly two weeks to replace the alternator a Took the car in because it kept dying. Long story short, it turned out to be the alternator. It took them nearly two weeks to replace the alternator and battery. Updates were non-existent and they didn’t attempt to communicate with my warranty company unless I called and pestered them. Extremely unsatisfied. More

Car service Called fri pm. Engine light on. Got right in and fixed in two hours. Live 5 hrs away. Was great full got fixed and didn’t have to go back. Called fri pm. Engine light on. Got right in and fixed in two hours. Live 5 hrs away. Was great full got fixed and didn’t have to go back. More

Amazing This place goes above and beyond to satisfy the customer. I was impressed by how personable and friendly they were. Ten stars is not enough This place goes above and beyond to satisfy the customer. I was impressed by how personable and friendly they were. Ten stars is not enough More

License plate replacement Overall the service was fine. I went in for a car wash and to have my license plates replaced. They dealer had installed them originally and I had t Overall the service was fine. I went in for a car wash and to have my license plates replaced. They dealer had installed them originally and I had trouble replacing them. They ended up charging me $89.00 to replace it, but my annoyance was due to the fact they used the wrong bolts when it was originally installed causing them to rust. Paying to replace the damage from them using the wrong bolts was annoying. The service rep was good and the cleaning was fine. Just the fee for the plate was annoying. More

Had a great experience everybody treated me with respect Its a nice clean place he told me my car would be done at 12:45 and it was done at 12:45 I really appreciate it that Its a nice clean place he told me my car would be done at 12:45 and it was done at 12:45 I really appreciate it that More

Fantastic Customer Service Berman has had fantastic customer service from the beginning. They have made getting a new car a breeze! They are very easy to get ahold of and have e Berman has had fantastic customer service from the beginning. They have made getting a new car a breeze! They are very easy to get ahold of and have even contacted me several times to check in. The app is easy to navigate and so is their website. I recently took my car for the 3 month maintenance and they did the general maintenance but also washed my car and cleaned the interior. I highly recommend Berman Infiniti! More

Great service Ramon was awesome. Very helpful and reassuring throughout the whole process. I felt very comfortable and at ease with the entire visit and look forwar Ramon was awesome. Very helpful and reassuring throughout the whole process. I felt very comfortable and at ease with the entire visit and look forward to next visit. More

New Vehicle Excellent service! I leased two vehicles the same day from Berman the service was excellent they answered all my questions that I had. They worked wit Excellent service! I leased two vehicles the same day from Berman the service was excellent they answered all my questions that I had. They worked with me to give me what I felt was the best deal possible on both vehicles, I was very impressed I would definitely recommend them to friends and plan on returning when my lease is over on my vehicles. More

Probably best dealership I have ever dealt with Best customer service ,They get back to you when you have left a phone message and any papers missing they overnighted to you right away so far I’m ve Best customer service ,They get back to you when you have left a phone message and any papers missing they overnighted to you right away so far I’m very satisfied with and I recommend this company to everyone More