Berman INFINITI Chicago

Excellent customer service Excellent customer service. The waiting area was comfortable and inviting. The attendant was very attentive sand continued to inquire if we all were Excellent customer service. The waiting area was comfortable and inviting. The attendant was very attentive sand continued to inquire if we all were still ok. My advisor Jermaine was very nice and helpful. Great dealer and I highly recommend. More

Great overall service Service was great, expert service that tended to my vehicle needs. Friendly and straightforward. These gentlemen have service that meets the expectati Service was great, expert service that tended to my vehicle needs. Friendly and straightforward. These gentlemen have service that meets the expectations. I strongly recommend that location. More

Great Service Jermaine was very helpful & made sure my car was taken care of. The facility was nice & comfortable. I was updated about my service & the progress of Jermaine was very helpful & made sure my car was taken care of. The facility was nice & comfortable. I was updated about my service & the progress of the service More

Disapointed The week before I went in for service, I called the dealer service department. I asked the young lady that I had a question about the warranty on the The week before I went in for service, I called the dealer service department. I asked the young lady that I had a question about the warranty on the tires because I had purchased mine from there. She said that she would direct my call to the warranty specialist but, no one was there. She took my name and phone number so that they could call me back. I never received a phone call. So I went online did the live chat. I asked her the same question and she was not sure. She took down my email and cell number. Also I have not heard from anyone. I went to get an oil change and I asked Kelly the representative about the warranty and to take a look at my tires because I had a screw in it. I arrived at 1300 and did not get my truck until 1620. I had to wait over two hours for an oil change. That is outrages. The only reason I got my car at that time was because I went up to Kelly to see what was going on. I waited patiently by his desk while he was with other customers. He gave the customer undivided attention which I was ok with but when it was my turn. He looked bothered and kept telling me that they were under staff. Someone had called off and he has not been to lunch or gone to the bathroom. As I asked about my truck he seemed annoyed. He told me that I would need a new tire so, I asked to see if my warranty would cover it. He seemed even more bothered. Thru out all of this he would stop and leave to the lounge and get other customers because he said that i would have to wait. Due to that he had to call and verify my warranty. Even I asked him when I first arrived. He was more concerned about leaving at 1630, than helping me. He would walk other customers to their cars men and women. I did not receive the same treatment. I am very disappointed with my service, I have been going there for years. More

Great car shopping experience! Salesman Addy did a phenomenol job with patiently assisting as we test drove a couple vehicles, then discussed which vehicle best fit my preferences a Salesman Addy did a phenomenol job with patiently assisting as we test drove a couple vehicles, then discussed which vehicle best fit my preferences and budget. They offered very competitive pricing and great financing options. Finance Manager Joe also did a phenomenol job explaining the various terms of the sales process and other options available. Highly recommended!! More

Great service This Infiniti dealership is efficient, friendly, communicates well, and overall does great technical work. We have always been very pleased with all This Infiniti dealership is efficient, friendly, communicates well, and overall does great technical work. We have always been very pleased with all aspects of the service operation. More

Outstanding Service I was amazed at the cleanliness, the pleasant service workers, and the personal attention. The wait wasn’t long and I got more then enough information I was amazed at the cleanliness, the pleasant service workers, and the personal attention. The wait wasn’t long and I got more then enough information about how to keep my vehicle in tip top shape. I will be back for all my service needs! More

Infiniti makes you feel welcomed The staff is always so friendly, clean waiting area with snacks and drinks..Free shuttle service is also available..I love getting my car serviced by The staff is always so friendly, clean waiting area with snacks and drinks..Free shuttle service is also available..I love getting my car serviced by the best ! More

Great Service! I have purchased about 20 cars in my lifetime from various dealers and none compare to Bermans from a service standpoint. I take my car to Bermans eve I have purchased about 20 cars in my lifetime from various dealers and none compare to Bermans from a service standpoint. I take my car to Bermans every time I need it serviced whether it be brakes, tires or even just an oil change. Their level of service is top notch and prices are fair. I have purchased three vehicles from Bermans and plan to get my next one from Bermans too! More

Out of town / needed help over the weekend Called on a Saturday morning after starting my QX 60 and heard a large clunking coming from the engine compartment. I isolated it to the climate contr Called on a Saturday morning after starting my QX 60 and heard a large clunking coming from the engine compartment. I isolated it to the climate control. Reluctantly called the dealer to expect the “no open time slot” response. Much to my dismay I was told to get the car in so they could diagnose the problem. By Noon I was told the problem was under warranty and they had replacement parts and could pick the car up by 3. outstanding service and they went beyond my expectations. More