Berman INFINITI Chicago

Super Easy... Everything exactly as decribed. Being a buyer from out of state you are needing the dealership to be completely upfront and honest with the condition of the used car I was interested Being a buyer from out of state you are needing the dealership to be completely upfront and honest with the condition of the used car I was interested in as I did not need any unexpected surprises. Jimmy Kottler my sales rep gave me a complete video walk around of the car beforehand along with his description while viewing the car. Everything looked good so I went ahead and booked my one way flight to pick the car up. When I arrived everything was spot on as described... Proceeded to do the paperwork with Joe... and before you know it I was out of there and eating a big fat steak at Mastro's... Great dealership... highly recommend. More

Dedicated staff and overall pleasant experience The salesperson took time to listen to my needs and delivered. The dealership takes pride in the Infiniti Brand and not afraid to show it The salesperson took time to listen to my needs and delivered. The dealership takes pride in the Infiniti Brand and not afraid to show it More

Excellent Every time I go in u have to give it up to Kelly from Customer service department and the service department Kelly Smith. always make sure that my ca Every time I go in u have to give it up to Kelly from Customer service department and the service department Kelly Smith. always make sure that my car is will properly taken care of and also taught me how to use a few bills in whistle I did not know I had in the car shut out to Kelly and the rest of the staff More

INFINITI care The appointment scheduling is user friendly . The staff at Berman repair are helpful, professional and conscientious- what more could you need. I have The appointment scheduling is user friendly . The staff at Berman repair are helpful, professional and conscientious- what more could you need. I have used this facility for years and am happy to return when needed More

Really good service Ok, there isn't a fireplace in their service department, there is no shoe shine station, no freshly brewed Starbucks, no reclining armchairs, and the Ok, there isn't a fireplace in their service department, there is no shoe shine station, no freshly brewed Starbucks, no reclining armchairs, and they don't make freshly baked cookies like their erstwhile rivals down the street. But what they lack in the luxury touch they more than make up for with their people. Their service team is kind, professional, they know your name and they will go above and beyond to make sure you've had a great experience. Special shutout to Jermaine for always rising to the occasion. More

Terrific!! Go see Jimmy In searching for my next dream vehicle, I can hands down would recommend Infinity Berman Chicago. I had a premature test drive on Thursday night and b In searching for my next dream vehicle, I can hands down would recommend Infinity Berman Chicago. I had a premature test drive on Thursday night and bought my QX60 by that Saturday morning! Jimmy was knowledgeable and extremely helpful thru the entire process. I'm a customer life. AKA The Cookie Lady Of Evanston More

Great customer service On my way home from work at 5pm I’m friday the tire light went on in my car. I went straight to the dealer, and I’m sure they were anxious to leave be On my way home from work at 5pm I’m friday the tire light went on in my car. I went straight to the dealer, and I’m sure they were anxious to leave being late on a Friday but they diagnosed and fixed my car without a complaint or problem. I was in and out in less than an hour without an appointment. Ramon took care of everything, he was great. More

Excellent customer service Honesty and step by step customer service which made me ensure I made the right choice. I can honestly say, every time I get in my Q70 I know that I d Honesty and step by step customer service which made me ensure I made the right choice. I can honestly say, every time I get in my Q70 I know that I did. More

Great Addy did a great job. Appreciated the assistance he provided. I’ve been a long time customer of Infiniti. This is my fourth car. Hope to keep coming b Addy did a great job. Appreciated the assistance he provided. I’ve been a long time customer of Infiniti. This is my fourth car. Hope to keep coming back after my current deal is up. More

Excessive Charge!!!!!!@ Work should have been included in 159.00$$ service charge.Gas cap 6.00$ check engine diagnosis 20mjn or less.!! Total charge 250.00$$$ wow! Work should have been included in 159.00$$ service charge.Gas cap 6.00$ check engine diagnosis 20mjn or less.!! Total charge 250.00$$$ wow! More