Berman INFINITI Chicago

WONDERFUL Good vibe good people always buy your used or new car from the actual dealer is better decision better experience sure you willl thank me later Good vibe good people always buy your used or new car from the actual dealer is better decision better experience sure you willl thank me later More

Great customer service! Met Kelly (male ) that took car me very efficiently and addressed all my concerns!..I won't hesitate to return for any services and will refer people Met Kelly (male ) that took car me very efficiently and addressed all my concerns!..I won't hesitate to return for any services and will refer people aa well! More

Didn’t Buy, but a Great Experience! I went in to look for a company vehicle and was approached by Lauren. She was very very polite and professional. I’ve been in the car business previou I went in to look for a company vehicle and was approached by Lauren. She was very very polite and professional. I’ve been in the car business previously, and the way she handled each process was great. Even though I didn’t buy an Infiniti, the experience couldn’t have been more enjoyable. If I ever decide on an Infiniti, she’ll be the first person I call. More

Worth the wait! I experienced great customer service even though the service dept was busy. Nick was very transparent and kept me informed on the progress of my car b I experienced great customer service even though the service dept was busy. Nick was very transparent and kept me informed on the progress of my car being serviced. More

Excellent Service Chloe was the best. She was very nice, kind, and knowledgeable about everything I needed to know. I would recommend Chloe anytime, Bermans hit a home Chloe was the best. She was very nice, kind, and knowledgeable about everything I needed to know. I would recommend Chloe anytime, Bermans hit a home run when they hired her. More

2hr+ wait for an oil change I called and booked an appointment for an oil change the day of, while speaking with the service desk attendant that was scheduling my appointment i w I called and booked an appointment for an oil change the day of, while speaking with the service desk attendant that was scheduling my appointment i was informed it woul take 1hr-1.5hr. After arriving i waa told it would take 2 hrs, i reluctantly agreed due to the fact that i had my son with me. After waiting 1.5hrs i stepped into the service department to check on the progress, the service attendant that i was dealing with explained that it had only been washed but would be done at the 2 hr point. It was unsettling to think that they were going to rush through my oil change and courtesy check, but i let them proceed due to time wasted. After the 2 hr point i went to check and my car was sitting in the same spot, at that point I decided to leave. I left my business card and was told that a manager would contact me, but have yet to hear from him after 4 business days. Needless to say i will not be using them again. More

Excellent Customer Service Where should I start my research? Which sources/vehicles can I trust. Where could I find a quality vehicle at a reasonable price? Buying a car has nev Where should I start my research? Which sources/vehicles can I trust. Where could I find a quality vehicle at a reasonable price? Buying a car has never been an easy task for me. Jimmy simplified the process. With his assistance, diligence and knowledge I quickly located the vehicle I wanted, The entire Berman Infinity Team worked hand and hand to make me happy. Thank you- More

Great experience I bought my first car through this dealership, and I couldn't recommend it more. Eddy was incredibly knowledgeable, trustworthy, and hands-on througho I bought my first car through this dealership, and I couldn't recommend it more. Eddy was incredibly knowledgeable, trustworthy, and hands-on throughout the entire process. He was great through every step of the process, and I ended up with a car I'm happy to show off. Everyone there was so great and helpful. More

Always a great experience in the service department! Had a wonderful experience . Jermaine Greeted me with a warm & professional attitude. He worked diligently to make sure my vehicle would be ready for Had a wonderful experience . Jermaine Greeted me with a warm & professional attitude. He worked diligently to make sure my vehicle would be ready for my long Thanksgiving drive. He followed up with me promptly to review all service suggestions... and he stayed late to ensure my paperwork was completed for a smooth checkout. The service department makes me very happy we chose Berman Infinity! More