Berman INFINITI Chicago

Hidden agendas I was told that I could call and have my vehicle serviced through valeting. When I called to set the appointment. I was told I lived to far. I didn’t I was told that I could call and have my vehicle serviced through valeting. When I called to set the appointment. I was told I lived to far. I didn’t quite understand it because I live in Chicago and it’s a Chicago dealership. I was not aware that there was certain mileage I needed to live in order to be provided with the valet service. The only reason I stayed with Infiniti car company was because of some of the service the company provided for their customer. Understand this has been the second time that I have been disappointed by this company. For a luxury car company, it sure doesn’t feel like luxury at all. Sucks! Don’t think I’m recommending or reconsidering this company. Thanks but no thanks! More

Excellent customer service Ramon was excellent in his customer service. Upon arrival, he walked me through every step in the process. I will most certainly be returning to this Ramon was excellent in his customer service. Upon arrival, he walked me through every step in the process. I will most certainly be returning to this facility. More

Best place to buy a car! Jimmy Kottler is as pro as you can get! From start to finish he gets it done! The management and finance department are kind and very easy to deal w Jimmy Kottler is as pro as you can get! From start to finish he gets it done! The management and finance department are kind and very easy to deal with! Can’t recommend them enough! More

Great service department I was a little scepticle of the service dept due to the receiptionist, however, the service department was great. They had my name and info when I was a little scepticle of the service dept due to the receiptionist, however, the service department was great. They had my name and info when I arrived. Arranged for Uber drop off and pick up. Also took care of small leak in tire. Great job. I look forward to service with you again! Perhaps a little phone skills on the call in would help, but otherwise, great More

Great Dealer Routine maintenance went great. I waited in their nice waiting area, enjoyed snacks and sodas. Did some on-line work, and watched TV. Nice wash job as Routine maintenance went great. I waited in their nice waiting area, enjoyed snacks and sodas. Did some on-line work, and watched TV. Nice wash job as well! More

Pleasantly surprised From the moment you walk in you feel welcomed. They treat you like family, with respect. And they are professionals. Lauren, our sales person did her From the moment you walk in you feel welcomed. They treat you like family, with respect. And they are professionals. Lauren, our sales person did her best to go over every little detail possible. The manager- Jordan got a really good deal for a new car with a trade-in. Joe in the finance was also great. They went out of their way to get us the best deal possible. The whole process was easy, smooth and quick. We came not expecting a lot but left with a brand new car we wanted to buy. More

50k Mike Service - fx 35 Great service, very helpful and informative. On time. Nick called to let me know work that was recommended and then let me know when car would be done Great service, very helpful and informative. On time. Nick called to let me know work that was recommended and then let me know when car would be done. Very professional More

Service department solid / reception, not so much While the service guy Kelly did a wonderful job with his professionalism, communication and efficiency, the gal working the desk was mediocre at best. While the service guy Kelly did a wonderful job with his professionalism, communication and efficiency, the gal working the desk was mediocre at best. She really brought down the overall experience which is a shame, since the service department was back there hustling. More

Oil change The only issue I have is i can never get a phone call to discuss the issues with the car. Not clear on the timeframe the work needs to be done The only issue I have is i can never get a phone call to discuss the issues with the car. Not clear on the timeframe the work needs to be done More