Berman INFINITI Chicago

Responded to a vehicle recall notice I like everything about the service center except the left turn on to Division Street when I leave. It is a terrible location for me to return home I like everything about the service center except the left turn on to Division Street when I leave. It is a terrible location for me to return home. More

Eddy is the best! I had the best experience working with Eddy during my car search! He was very professional and kind. He knows his stuff. If you are looking for an Inf I had the best experience working with Eddy during my car search! He was very professional and kind. He knows his stuff. If you are looking for an Infiniti in the Chicagoland area, call Eddy! More

Review Had a good experience Eddy was great. Came with my own finance and they dealt with the financial company quickly. Glad I went to Berman. Had a good experience Eddy was great. Came with my own finance and they dealt with the financial company quickly. Glad I went to Berman. More

It was a very different experience this time. Very unsatisfi The intake was thebusual efficient call in, dropoff, uberhome. I explained the maintenance 3 came on all the time now. And to. check it out. The break The intake was thebusual efficient call in, dropoff, uberhome. I explained the maintenance 3 came on all the time now. And to. check it out. The break down began at pickup the next morning. The car was ready the night before but my paperwork was not at the cashiers desk. She called to the back no answer. She gave me the option of going to the service area and getting it myself and the guy will go over it with me. I went back there and stood for several minutes. Not much was going on but group convo and lunch, there a couple of other customers just standing sround waiting to speak to anyone. After a while I went back to the casheir asked her to check again and have them bring the car around. That took a half and hour. I immediately noticed dried wax drippings around the headlights that were buffed. I also refused the feul injection maintenance and noticed the warning was still there on ignition. Because i thought waiting for 40 plus minutes for a vehicle that was done the day before was too much, i received no post service explanation advice or follow up. This is the first time its gone so wrong at Bermans but, thats all it takes when there are service shops available everywhere. And, that which made the service u ique and worth it, was not on display this time. I felt like i was inconveniencing the service employees. I think its better to start using someone more local and personable. More

10,000 mile check up Always courteous and nice when I bring my car in. Waited for car and they were done in under 2 hours. I have leased 4 cars from them and always excell Always courteous and nice when I bring my car in. Waited for car and they were done in under 2 hours. I have leased 4 cars from them and always excellent customer service. More

Ramon always on top of things. Fast service, Ramon always handling the customer with care begining with the greeting and keeping customer informed at all times throughout the servic Fast service, Ramon always handling the customer with care begining with the greeting and keeping customer informed at all times throughout the service experience. Keep up the great work Ramon. More

Great service My service attendant was very nice, personable and thorough. My car was serviced in a timely manner. I was very satisfied with how well the interior a My service attendant was very nice, personable and thorough. My car was serviced in a timely manner. I was very satisfied with how well the interior and exterior were thoroughly cleaned. More

Eddie was amazing and very informative Eddie spends time with you amd explains the features of the vehicle. He is also bery personable and understanding of your needs. Joe, the finance di Eddie spends time with you amd explains the features of the vehicle. He is also bery personable and understanding of your needs. Joe, the finance director is great too! More

Easy and pressure free It was an easy experience fron the beginning unti the end. Not once did i feel like i was being pressured into anything and everyine was so nice and h It was an easy experience fron the beginning unti the end. Not once did i feel like i was being pressured into anything and everyine was so nice and helpful. More

Service Another great service experience! From initial email exchange with Charles Morris re: a part that had fallen off through service and car detail - all Another great service experience! From initial email exchange with Charles Morris re: a part that had fallen off through service and car detail - all excellent service! Congratulations on great customer service and thank you. More