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Berman INFINITI Chicago
Chicago, IL
1,676 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,676 reviews
January 03, 2019
Overall great experience with our purchase of new QX60 Easy purchasing process with little games which is why we have now purchased 3 vehicles from Berman’s. We also really enjoyed working with Lauren. Easy purchasing process with little games which is why we have now purchased 3 vehicles from Berman’s. We also really enjoyed working with Lauren. More
by NRB
Employees Worked With
Joseph R. Limjuco, Lauren Fleury
January 02, 2019
Maintenance team is commission driven. Not customer service I use to love this place, until I found the the team that checks in cars lie, cheat and manipulate so you can spend more money than what’s needed. Pro I use to love this place, until I found the the team that checks in cars lie, cheat and manipulate so you can spend more money than what’s needed. Promised calls you’ll never get and upsales on packages that are the exact services just titled differently with different price tags. Definitely going from Infiniti to Mercedes. More
by Salespro1
Employees Worked With
Jermaine Waterman, Nick Cardoza, Ramon Gonzalez, Kelly Smith
January 02, 2019
Love this place. Like many, I cherish my car. Even though it’s an older model, I want it treated well. I always know it’s in good hands at Berman. They’re good at what Like many, I cherish my car. Even though it’s an older model, I want it treated well. I always know it’s in good hands at Berman. They’re good at what they do, patient & kind. This time, they ID’d the problem within 1 min., which was impressive. Experience with my car brand matters. More
by Hawkmoon947
Employees Worked With
Nick Cardoza
January 02, 2019
Great car detailing I brought my 2011 Infiniti in for a full detail and James did an amazing job and took the time to discuss the work he did to make my car look as good I brought my 2011 Infiniti in for a full detail and James did an amazing job and took the time to discuss the work he did to make my car look as good as the day it left the showroom. James provided great customer service and he is a magician getting black paint to look fantastic. More
by Infiniti2011
Employees Worked With
James
January 02, 2019
Thorough service but you need to be watchful On Monday morning which was New Years Eve, I brought my car in for an oil change, new windshield wipers and air filter. My wait time was exactly 2 hou On Monday morning which was New Years Eve, I brought my car in for an oil change, new windshield wipers and air filter. My wait time was exactly 2 hours. When my vehicle was ready the service tech reviewed the work done and the upcoming work that will be needed which included the cost. I always appreciate this part of Berman’s service because it is a fair assessment of your vehicle needs and allows for your to budget and prepare for your next visit. The service tech walked me to my car as they always do after servicing and cleaning it. However this time while I am always cautious when walking in the garage because the floor can be damp. This time I did not see a small water puddle just as I approached my car, which caused me to slip and fall eagle speed face forward. My phone flew out of my hand into a puddle and my tennis bracelet fell off my wrist on the impact and I was scrambling to keep my face from hitting the floor. The service tech was stunned and helped me to my feet and asked several times if i was ok. More embarrassed than anything and the wind knocked of my stomach I told him I would be ok I just needed a minute to sit in my car and gather my composure. Aside from some minor bruises and a. Sore shoulder and knee And a slightly bruised ego I survived the fall. My suggestion however is that Berman should do one of two things moving forward. 1. Matt’s should be put down starting from the service desk to where you are picking up your car, because the floors are always slippery either from the oils from the cars and or the washing of the cars. 2. If that is not possible then the owners car should be driven back to the front of the service desk so that they do not have to walks across the garage floor and run the risk of an unfortunate fall. For me this was not bad incident but for some else who might be older or more fragile the outcome could be much worse More
by Favors2
Employees Worked With
Kelly Smith
January 02, 2019
Great Experience Great salesmanship from Steve Donoho and Luus Guzman. They suggested that we actually see the car we had chosen before inking the deal to prevent bei Great salesmanship from Steve Donoho and Luus Guzman. They suggested that we actually see the car we had chosen before inking the deal to prevent being unhappy with the color and interior choices selected. That is Salesmanship par excellence. More
by Duckhuntrr
Employees Worked With
Luis Guzman, Jordan Doron Tidhar, Howar Ruiz, Joseph R. Limjuco, Stephen Donohoe
December 31, 2018
Lease with option to buy! Ken Zeller was up front and very professional in all endeavors. I would recommend this gentleman to all who want top notch customer service, Thanks Ken Zeller was up front and very professional in all endeavors. I would recommend this gentleman to all who want top notch customer service, Thanks Ken! More
by Lynch,Val123
Employees Worked With
Ken Zeller
December 30, 2018
Quick and efficient We went back and forth for several weeks trying to decide which vehicle to go with for our next lease. Ultimately, we decided the QX50 was the right c We went back and forth for several weeks trying to decide which vehicle to go with for our next lease. Ultimately, we decided the QX50 was the right car for us and had a good experience with the sales team throughout the process. Jimmy was persistent and came through when we needed him once we chose direction for our next vehicle. The actual leasing process was super fast, efficient, and straightforward. Exactly how things should be, but not every dealership experience seems to match these days. High quality of service at Berman so far. More
by Toliff
Employees Worked With
Jordan Doron Tidhar, Micah Basarich, Jimmy Kottler
December 29, 2018
It was great nice service and I got the truck I want ! I came to dealership not knowing if I would find what I want and Eddy help me every step of the way until I got the car I wanted and for a good price I came to dealership not knowing if I would find what I want and Eddy help me every step of the way until I got the car I wanted and for a good price Eddy was Perfect good job Eddy Thanks More
by Kman
Employees Worked With
Jordan Doron Tidhar, Eddy Lindt
December 29, 2018
Professional services The repair facility can quickly get you started and perform detailed report for the inspection. Waiting area is not crowded. Highly recommended if you The repair facility can quickly get you started and perform detailed report for the inspection. Waiting area is not crowded. Highly recommended if you are in Chicago for repairing. Service advisor is friendly and performed worry-free coverage on the service. More
by Noctis Z.
Employees Worked With
Ramon Gonzalez
