Berman INFINITI Chicago

Flat Tire It is a pleasure working with Kelly Smith. He provides excellent customer service by communicating updates, being helpful, and taking extra steps to It is a pleasure working with Kelly Smith. He provides excellent customer service by communicating updates, being helpful, and taking extra steps to respond to customer needs. More

Straight forward Friendly service and environment. Everything was straight forward. Willing to accommodate rides as well. Thorough explanation and updates of car statu Friendly service and environment. Everything was straight forward. Willing to accommodate rides as well. Thorough explanation and updates of car status as needed. Free car wash was nice. More

Good Service Great service as usual. . . Worth the drive to get quality service & excellent customer service. There are other dealerships that are closer to me but Great service as usual. . . Worth the drive to get quality service & excellent customer service. There are other dealerships that are closer to me but Berman’s has been consistent with there service so I’m sticking with them . More

Great communication and service. My experience was ideal with a thorough look at my vehicle while coming in for regular maintenance. My expectations were managed appropriately and com My experience was ideal with a thorough look at my vehicle while coming in for regular maintenance. My expectations were managed appropriately and communication was straight forward and clear. I appreciated the friendliness and care of Jermaine. The waiting area offered a variety of options for me and my son. Once the service was finished, I wasn't shuffled around to other people and instead Jermaine finalized my paperwork, walked me through what was done and escorted us to our car. Very thorough customer service! More

Overall happy but took too long even with appointment I brought my truck in for an oil change. I have heard that it was going to take a long time, so I called in and made an appointment. It still took 2. I brought my truck in for an oil change. I have heard that it was going to take a long time, so I called in and made an appointment. It still took 2.5 for an oil change and wash. The wash was not great, I would have paid additional for a nice car wash. I even told the guy that took my car that I would pay additional for a good car wash. The windows were pretty dirty, the wheels were left dirty, but hey it was free. More

Very good First time, I went this location and they turned off the engine light and washed my car very well. It was fast and efiicient. Also, Kelly was so help First time, I went this location and they turned off the engine light and washed my car very well. It was fast and efiicient. Also, Kelly was so helpful and friendly. Definitely, I would recommend the dealership. Thanks More

Visor and luges replaced. This location is helpful, friendly, fast and to the point. Would recommend others to come here for service. Jermaine has always been kind and friend This location is helpful, friendly, fast and to the point. Would recommend others to come here for service. Jermaine has always been kind and friendly toward us regardless of all the questions we asked, he would get the answer for us. More

Going above and beyond I really felt a sense that the dealership and ista staff wanted to make sure my deal worked....a personal touch that is seldom evident in many other d I really felt a sense that the dealership and ista staff wanted to make sure my deal worked....a personal touch that is seldom evident in many other dealers I have witnessed and this was spearheaded by Ken ...a true gentleman and an extraordinary representative. Thank you More

Ken was great Ken Zeller was an excellent advocate for us and we are on our third Infiniti with him! Couldn’t recommend him more highly. Honest, hard working and fa Ken Zeller was an excellent advocate for us and we are on our third Infiniti with him! Couldn’t recommend him more highly. Honest, hard working and fair! More

Ramón González Ramón provided honest feedback regarding my car status He is always friendly and professional when I tale my car for service. Ramón is an asset fo Ramón provided honest feedback regarding my car status He is always friendly and professional when I tale my car for service. Ramón is an asset for Infiniti Chicago. More