Berman INFINITI Chicago

Great Service Always Always a great experience @ Berman Infiniti. Nick and Ramon always take care of my every need with no questions or concerns left answered. Their asser Always a great experience @ Berman Infiniti. Nick and Ramon always take care of my every need with no questions or concerns left answered. Their assertiveness to follow up is unmatched. They will take great care of any need you may have. More

Friendly service The service center was packed the day I was there but they still were able to complete everything the same day, were very communicative and took the t The service center was packed the day I was there but they still were able to complete everything the same day, were very communicative and took the time to walk through all the fixes with me. More

Routine service I chose to wait for my car and used the facilities to catch up on some work. I was given constant updates on my car and approximate timing if complet I chose to wait for my car and used the facilities to catch up on some work. I was given constant updates on my car and approximate timing if completion. Very happy with the sercice and my technician More

Good people These guys are good. After making a mistake with a purchase, they did right and took care of me. Jimmy drove to my house half hour away twice to make These guys are good. After making a mistake with a purchase, they did right and took care of me. Jimmy drove to my house half hour away twice to make sure I was a happy customer. Luis was also helpful in getting me back to being happy. More

Customer Service ? I called 4 times W/question for my Appt. No one return my call. I wasn’t surprise. But I decided to call again a Tech Rep. Ramond Gonzalez was profes I called 4 times W/question for my Appt. No one return my call. I wasn’t surprise. But I decided to call again a Tech Rep. Ramond Gonzalez was professional, knowledgeable, & understood what Cust. Svce. Is all about. I setup appt. we professionally explained, answer my concerns & resolve my vehicles issue. Like Professional providing the best svce. I’ve receive on the past year that I’ve been taken my Q50 TS for svce. Few of the questions below I will not answer Don’t remember the Sales Rep. No longer employed by your dealership More

Great efficient service! I was greeted immediately upon entering the facility. There was ongoing communication as I waited for my car to be served. The representative was very I was greeted immediately upon entering the facility. There was ongoing communication as I waited for my car to be served. The representative was very kind and pleasant! More

Friendly and quick On time checking me in and finished my car within the estimated time frame. Kept me updated the entire time. Theresa was very pleasant and helpful. On time checking me in and finished my car within the estimated time frame. Kept me updated the entire time. Theresa was very pleasant and helpful. More

Fantastic Customer Service Kelly is extremely professional and thorough. He creates friendly and unparalled service experience. Have always enjoyed bringing my Infiniti into Ber Kelly is extremely professional and thorough. He creates friendly and unparalled service experience. Have always enjoyed bringing my Infiniti into Berman’s for service, but willl now always make sure Kelly is my go to guy. More

Great job w new brakes - easy to schedule appt - fixed the problem ( new brakes and fluids flushed) -provides transportation from/ to dealership so I didn’t have to wait - easy to schedule appt - fixed the problem ( new brakes and fluids flushed) -provides transportation from/ to dealership so I didn’t have to wait there - Kelly was great and very helpful More

Great service! Towed my car in late Monday afternoon, nick was quick curteous and efficient. I had a lost key and wasn’t sure if they would be able to help me that n Towed my car in late Monday afternoon, nick was quick curteous and efficient. I had a lost key and wasn’t sure if they would be able to help me that night because of the time. They had a technician stay late to program the key that thankfully was in stock and had me out before 630 pm. Thanks again for all the help! More