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Berman INFINITI Chicago

Chicago, IL

4.3
1,676 Reviews

3456 N. Kedzie Ave

Chicago, IL

60618

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Showing 1,676 reviews

November 26, 2021

Exceptional service department that genuinely cares and communicates thoroughly every process of your repair! A highly recommend that people seek out Lee Zarra for his genuine compassion and professionalis More

by Darrow961@msn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee,Zarra
November 20, 2021

Helpful and accommodating and they keep me informed on the progress of my oil change. More

by lorraine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Saldana
September 29, 2021

First class service and experienced personnel,newfacility and immaculate ..would recommend to friends..all personnel were customer oriented.. More

by edwardthomashowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo rodriguez
Nov 10, 2021 -

Berman INFINITI Chicago responded

Thank you for your review and your business. We appreciate you taking the time to leave a review. We hope to service you again soon!

September 20, 2021

Service is horrible use to be excellent on hooker they charged us for a trans job come to find out there was a recall on it they charged us $5500 thinking about seeking an Attorney. More

by Remonahill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dwayne Allen, Loredana Giotta, Mohamed Koli, Mark Ferjak, Guillermo Robles, Lazarus Berouka, Paul Hayes, Vanet Brooks, Alfonso Rodriguez, Martin Royer
Sep 20, 2021 -

Remonahill responded

HORRIBLE!!!

August 13, 2021

Prompt and friendly service. I highly recommend this dealership. I will be coming back here for any future service my car requires. Overall, a very pleasant experience. More

by tjoy988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Zarras was excellent!! 5 stars!
Aug 19, 2021 -

Berman INFINITI Chicago responded

Thank you for your review. We appreciate your business. We hope to service you again!

May 04, 2021

The service and work were high quality and friendly interactions. The cost of services was very high compared to other options for servicing your vehicle. More

by G35x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian (Service Department), Funmi Owolabi
Jul 30, 2021 -

Berman INFINITI Chicago responded

Thank you for your review. We appreciate your business. We hope to service you again soon!

April 08, 2021

Bad experience, false advertising and horrible service. Service advisor performed an oil change for my vehicle without checking my file. Attempted to overcharge me. Will not return More

by Jlgarcia1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know the name
Jul 30, 2021 -

Berman INFINITI Chicago responded

Thank you for your review. Sorry we feel short, please give us another shot. Please contact Mark Yalda our Service Director at Myalda@berman.com regarding your experience. Safe travels!

December 29, 2020

Highly recommend working with Eddy Lindt at Berman Infiniti. Knowledgeable and personable, this was a great experience. I will buy my next vehicle here! 10/10 More

by Jim_r_moore
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddy Lindt
Feb 12, 2021 -

Berman INFINITI Chicago responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

December 14, 2020

Great service by well trained and professionals. Also a great car, my third Infiniti. Always offered loaner when necessary. Waiting area clean & comfortable. Will continue with Infiniti More

by c-weingarten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee & Austin in service dept
Dec 18, 2020 -

Berman INFINITI Chicago responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

October 16, 2020

Best car buying experience I have ever had in over 50 years of car buying experience. Sales, Finance and the Service Department all are very customer focused, extremely knowledgeable and go the extra mil More

by gvfjfkf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Clarke five stars, Chloe Alsubagh, Kelly Smith, Tony Saldana
Oct 16, 2020 -

Berman INFINITI Chicago responded

Thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!