Berman INFINITI Chicago

WOW. Royal treatment Purchased a QX60 2019 from Berman infiniti yesterday, from the moment I got a call from Luis Guzman to let me know the car I was waiting for had final Purchased a QX60 2019 from Berman infiniti yesterday, from the moment I got a call from Luis Guzman to let me know the car I was waiting for had finally arrived to this very moment it has been nothing but one of the best experiences I have ever experienced buying a car. This is the second time I purchase from Berman Infiniti and I'm sure it wont be the last. Luis and Chloe went above and beyond to make sure my experience was flawless. This QX60 is on another level of luxury I come from from the Jeep family it was very hard saying goodbye to my Jeep that I had also bought from Berman Infiniti but as soon as I sat in the QX I was hooked on luxury. Luis and Chloe set me up with Infiniti Intouch services, this app is amazing I can start my car, lock and even locate where the car is at in a crowded parking lot. Thanks Berman Infiniti for taking care of the Quezada family, cant wait to take some road trips to enjoy all the extra room the QX has to offer. More

The Best Eddy was excellent sales man I will recommend him to my family and friends, my niece and her husband were very happy thank you Eddy again Eddy was excellent sales man I will recommend him to my family and friends, my niece and her husband were very happy thank you Eddy again More

Excellent, thoughtful and affordable service I was overdue for a battery replacement and during a cold snap my car didn't start. With the polar vortex looming, I called Berman's Parts dept an hou I was overdue for a battery replacement and during a cold snap my car didn't start. With the polar vortex looming, I called Berman's Parts dept an hour or 2 before closing to verify a battery was in stock and available for purchase/pickup. Someone named Brian or Byron? offered to bring the battery to my house (which I really appreciated, especially since it was snowing). But he stated that it was better to bring the car in that evening and if I could make it, Theresa and the battery would be waiting. Though the hour was late, I got a jump and took the car in. Theresa met me with a smile and was friendly, accommodating, patient and helpful. And Brian was right to suggest bringing the car in; they discovered another part needed replacing. Theresa had someone in service take the time to explain the needed part and answer questions. No one seemed be concerned or bothered by the lateness of the hour. And she also made sure I met Brian. I decided to have additional service performed at Berman's that I'd planned to have done elsewhere, because Theresa helped make it more affordable by applying additional discounts. And, getting the battery replaced at Berman's was less expensive than having it done elsewhere!! Thanks much Theresa and the Berman Infiniti Service Team. More

Great Communication & Service Chloe was amazing. I found a very rare VW GTI (maybe one of a handful made in this spec) for sale in Chicago. Being from Nashville, this made things a Chloe was amazing. I found a very rare VW GTI (maybe one of a handful made in this spec) for sale in Chicago. Being from Nashville, this made things a bit complicated. There were many concerns: is the car in good shape, will I get up there and be hassled, etc? Well Chloe answered the phone on my first call and was very fast and responsive over e-mail (many dealerships seem to forget Internet is a thing) and phone. She sent me a video of my car my car, finalized a reasonable price, etc on the phone during the weekend. After deciding to pull the trigger and fly to Chicago (after a chilly & historic Polar Vortex) Chloe picked me up at the airport and drove me to Berman. The car was as-described and ready to go. A few hours later I was driving back to Nashville in a cool car that took many months of searching to find. Everyone was friendly at the dealership and made the buying process simple. More

Treated like family! Theresa was a HUGE help! I recently bought a 2015 Infiniti QX60 and noticed the check engine light was on. I called the service center in the area and Theresa was a HUGE help! I recently bought a 2015 Infiniti QX60 and noticed the check engine light was on. I called the service center in the area and was transferred to Theresa. Without an appointment, she worked me in and considering the work that had to be done, the serviceman handled it promptly and had my car repaired by the end of the day. Theresa was very informative. She addressed my concerns and answered all my questions. I actually learned more about my vehicle which has been very helpful since my visit. All in all, my experience couldn’t have been better! More

Ken is your guy!!!! From the point of walking through the door, to the greeting, to being very knowledgeable on the vehicles, products. This was 1 of the smoothest vehicl From the point of walking through the door, to the greeting, to being very knowledgeable on the vehicles, products. This was 1 of the smoothest vehicle transactions we've ever experienced. Ken makes you feel that you matter and not just a walking dollar. We are looking forward to our next Infinity purchase. More

great sale man I think Ken is one of the best sales person I ever met because he explained financing to you better than I have ever had a explain to me before and th I think Ken is one of the best sales person I ever met because he explained financing to you better than I have ever had a explain to me before and the reason why I say that is when he explains it to you and understand you know what's your budget is he walks you through where you can go for service and he follows up well so if I had to recommend a car dealership it wouldn't be because of the dealership you'll be because of Ken More

Interest in trading my car This Mr. Zeller is not your typical car salesman. He was so patient, professional and knowledgeable about EVERY car that Infinity have and knew which This Mr. Zeller is not your typical car salesman. He was so patient, professional and knowledgeable about EVERY car that Infinity have and knew which car fits my budget and style of car I wanted. I would definitely recommend him to ALL my friends and family. Thank you Infinity for having guy like him!!! More

No surprises Great experience Eddy was up front and helped us get the car we wanted. Looked at 2 nissans and car fax right up front. No surprises. Great experience Eddy was up front and helped us get the car we wanted. Looked at 2 nissans and car fax right up front. No surprises. More

Caught battery just BEFORE warranty expired :) The opposite of what usually happens. :) Theresa caught that the battery was dying and realized I had two weeks of warranty coverage left that I'd for The opposite of what usually happens. :) Theresa caught that the battery was dying and realized I had two weeks of warranty coverage left that I'd forgotten about. Great service. More