Berman INFINITI Chicago

Oki change and free checkup Service department did excellent job. Provided list of critical/ non critical tuneups, provided free Uber service so I did not have to wait at dealers Service department did excellent job. Provided list of critical/ non critical tuneups, provided free Uber service so I did not have to wait at dealership and provided regulate status updates. Only complaint is the 10% they charge for “supplies” to make up for the labor tax they are not allowed to charge. Other two dealerships I have brought my car to in suburbs only charge between 1-5%. Other than that great service More

Great experience. Eddy was great. Very helpful and forthcoming. I traveled all the way from St. Joseph Missouri. And was able to secure a quality used JX35. At a GREAT Eddy was great. Very helpful and forthcoming. I traveled all the way from St. Joseph Missouri. And was able to secure a quality used JX35. At a GREAT PRICE. THX EDDY. I appreciate your quality of service. More

Great experience I had a great experience, great dealership and employees. I found everyone very pleasant and knowledgeable. Infinity cars excellent and very reliable I had a great experience, great dealership and employees. I found everyone very pleasant and knowledgeable. Infinity cars excellent and very reliable, I would recommend them to family and friends More

Accommodating Eddy was great and accommodating. The Q50 I had was the first lease I ever did. When it was close to expiring he contacted me and told me the options Eddy was great and accommodating. The Q50 I had was the first lease I ever did. When it was close to expiring he contacted me and told me the options I had when the lease expired. I loved the car so I wanted to buy it, he told me the steps I needed to do. I made an appointment with him to submit the paperwork to buy it, but I was caught up at work and couldn’t make it until a few hours after the appointment time. When I got to the dealership he took care of me right away and didn’t rush anything, even though it was close to closing time. More

Service time Took the car in at 9:30. Service rep sez info in maybe an hour. Uberd home. 3 hours later I called. Ok when is the car finished? Hour and a half. I ca Took the car in at 9:30. Service rep sez info in maybe an hour. Uberd home. 3 hours later I called. Ok when is the car finished? Hour and a half. I called 3 hours later. The was no call to give me an accurate idea of the time AND the service rep didn't have his own phone. The former reps mailbox was full. The "free" top ups wound up at almost 700$. I know service is aoney maker but this seemed a little exorbitant. Look below: your survey still lists Nick Cardoza . He's no longer with the company. Not inspiring confidence! More

Great experience working with Ken! Ken Zeller was great! He was sincere, open, and honest about everything and was patient through the process. He worked hard to get the deal done. I wo Ken Zeller was great! He was sincere, open, and honest about everything and was patient through the process. He worked hard to get the deal done. I would definitely go back! More

Service Department Review Berman’s Service Dept. is a great place to have your vehicle serviced at. Making an appointment online is easy. The service department itself is alway Berman’s Service Dept. is a great place to have your vehicle serviced at. Making an appointment online is easy. The service department itself is always very clean and organized. Friendly and knowledgeable staff greet you and help with any questions you may have. You are in and out in a timely fashion. Being able to receive a loaner car is a definite plus. More

Service review I was as always, treated very well and yes I do recommend Berman to my family and friends that are interested in luxury vehicles such as what I have ( I was as always, treated very well and yes I do recommend Berman to my family and friends that are interested in luxury vehicles such as what I have (QX 60). More

Great customer service! Ken zeller was not my salesman but he went out of his way to help me with all the function in the car which was very nice of him. He even took his tim Ken zeller was not my salesman but he went out of his way to help me with all the function in the car which was very nice of him. He even took his time to call the Xm radio so I can get a 3 months free trial which proof that he does sincerely care about his client. I would recommend Ken Zeller as your salesman if you come here. More

Theresa was awesome Overall service was good. The standout of my experience was the customer service I received from Theresa Losuriello. She was outstanding with great fo Overall service was good. The standout of my experience was the customer service I received from Theresa Losuriello. She was outstanding with great follow up. More