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Berman INFINITI Chicago

Chicago, IL

4.3
1,676 Reviews

3456 N. Kedzie Ave

Chicago, IL

60618

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Showing 1,676 reviews

August 22, 2019

Very welcoming and genuine interactions The process of buying a new car can be nerve racking but working first with Howar and then sealing the deal with Eddy (and Necho who was training with More

by heather6897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Necho , Howar Ruiz, Eddy Lindt
Aug 22, 2019 -

Berman INFINITI Chicago responded

heather6897, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

August 21, 2019

Excellent Had a great time working with Eddy at Berman. He was very engaged and responsive when I had questions about leasing an Infiniti. He went above and bey More

by nsauls99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Lindt
Aug 22, 2019 -

Berman INFINITI Chicago responded

nsauls99, thank you kindly for your feedback and review. Welcome to the Berman family!

August 20, 2019

Good customer service Just wanted to say thanks to Berman Infiniti, particularly Theresa, for their help last week. I finally brought my car in for various issues (mainly More

by HappyInfinitiOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Theresa Losuriello
Aug 21, 2019 -

Berman INFINITI Chicago responded

HappyInfinitiOwner, thank you kindly for your feedback and review. Welcome to the Berman family!

August 20, 2019

excellen tcompassionat8e and no rush perfect experience my salesperson eddie at berman was extremely nice and caring and had a lot of laughter and proper demeanor. respect loyalty and humility . thank you g More

by gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steve, Steve Camp, Micah Basarich, Kelly Smith, Eddy Lindt
Aug 21, 2019 -

Berman INFINITI Chicago responded

gene, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

August 18, 2019

Eddy is the Best Eddy was professional and super helpful. He was friendly and we felt comfortable with him. We love our car and I will definitely recommend him. He has More

by Hyundai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chloe Alsubagh, Joseph R. Limjuco, Eddy Lindt
Aug 19, 2019 -

Berman INFINITI Chicago responded

Thank you kindly for your feedback and review. Welcome to the Berman family!

August 17, 2019

World class service Eddy was great to work with and embodied who you would want to work with when buying a car. He was extremely professional, helpful, and fun to work w More

by danielrspencer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howar Ruiz, Joseph R. Limjuco, Eddy Lindt
Aug 19, 2019 -

Berman INFINITI Chicago responded

Thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

August 15, 2019

Dealership does not honor their word Mr Basarich does not honor his word,does not follow thru on his promises. Blames manager for my situation,stating that he was not present ,yet he is a More

by nenmayk
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Steve Camp, Micah Basarich
Aug 19, 2019 -

Berman INFINITI Chicago responded

I apologize that our team didn't do a more professional throughout the process. We should have definitely done a better job to secure the vehicle with a deposit on Saturday night. Is there anything I can do to make it up to you? We price our vehicles very aggressively as we are located in the heart of downtown Chicago. Most customers prefer not to drive to the city but our prices are compelling enough for them to do so. Frequently there are customers considering a purchase of the same car in our inventory at the same time. We always try to ask for a deposit (as we did this time) to hold a vehicle while it is available. I appreciate your feedback as it will be reviewed will our team to reduce the chance of this happening in the future. Again, I am so sorry we didn't do a better job asking for a deposit and following through to have better customer service.

August 08, 2019

Service & maintenance Kelly is great to deal with. He is friendly, courteous, prompt and polite. He kept me informed about my vehicle. Great advisor to deal with. More

by Mksirawan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Smith
Aug 08, 2019 -

Berman INFINITI Chicago responded

Mksirawan, thank you kindly for your feedback and review. Welcome to the Berman family!

August 06, 2019

Awesome!!! I was a great experience overall!! Eddy was great! He answered all my questions and was extremely patient and helpful. I highly recommend him to anyon More

by ypopoca1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Guzman, Joseph R. Limjuco, Eddy Lindt
Aug 07, 2019 -

Berman INFINITI Chicago responded

ypopoca1, thank you kindly for your feedback and review. Welcome to the Berman family!

August 06, 2019

Eddy is excellent Eddie was very eager to help find me a car to take home and didn’t let anyone or anything stand in his way. Very friendly and efficient, hope to come More

by SpaceJam11!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Lindt
Aug 07, 2019 -

Berman INFINITI Chicago responded

SpaceJam11!, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

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