Berman INFINITI Chicago

Seldom, if ever, do I write a review, but my experience with Dennis merits one. I was not looking forward to selling my car. Dennis made the experience worry-free and almost fun. He was professional, payin with Dennis merits one. I was not looking forward to selling my car. Dennis made the experience worry-free and almost fun. He was professional, paying close attention to my concerns and needs. I wish all my business interactions were this stress-free. Buying or selling, I will go to Dennis. Thank you! More

*Out-Of-State Buyer Beware* I purchased an Infiniti Q50 Red Sport from Berman INFINITI Chicago in February of 2023 from out of state (IL->AZ). The experience was not ideal and I would not recommend an Q50 Red Sport from Berman INFINITI Chicago in February of 2023 from out of state (IL->AZ). The experience was not ideal and I would not recommend any friends or family to purchase a vehicle from this dealership. 1) Certified Pre-Owned Guarantee Issues - As an Infiniti Certified Pre-Owned (CPO), my vehicle went under a 167-point inspection to ensure all mechanical and some cosmetic defects have been addressed before my purchase. There were 3 issues that should have been addressed with this inspection: broken driver seat leg support, tire tread depth, and a wheel alignment. The first issue I experienced was the broken driver seat leg support after a day of ownership (delivery 2/22/23 and in for service on 2/24/23). Although frustrating, my trusted, local INFINITI dealer fixed this for me free of charge under warranty. While at their dealership they did a basic courtesy vehicle inspection that gave way to the last two issues not addressed by Berman. The second issue being an AWD vehicle, it is essential for all tread depths to be within 2/32” of each other. This was not the case as one tire was 8/32” tread depth , one was 7/32” tread depth and two tires were 4/32” tread depth. This required the purchase of 4 new tires ($1,439.16). The third issue was that the vehicle needed a wheel alignment ($339.19). All three of these issues should have been addressed and fixed by Berman before the vehicle was available for sale as an Infiniti Certified Pre-Owned. 2) Poor Communication - The purchase process for this vehicle took an entirety of 20 days from start to finish (not including delivery time). The salesman Nate was extremely quick and pleasant! He provided me with ample pictures and videos of the vehicle at my request, and got me in touch with the finance department within a day or two of initially inquiring on the vehicle. There was no haggling on price as I agreed to pay the full asking price on the vehicle. Once through to the finance department, they performed a credit pull within the first 24 hours. After the financing was approved, Johnathan, Finance Manager, took multiple days to get me the documents that needed a wet signature through the mail. He was extremely unresponsive and would not be in contact with me for multiple days at a time, in which I had to reach out to him. This process took over two weeks as he delayed sending out the documents, and did not include all of the needed documents so had to re-send them through the mail again. 3) Added Fees and Packages - As mentioned previously, there was no haggling on price as I had agreed to pay the full online asking price. After the credit pull, I was then told that there were mandatory “Add-Ons” and “Warranty Packages” that would be tacked onto the price. This was not previously mentioned and I was told by both the Representative and the online webpage listing of the vehicle that all packages are optional at the buyer’s request. To add onto this, Johnathan told me that the required $1,500 cosmetic protection warranty could only be redeemed at their dealership 1,500 miles from me. 4) Damage Upon Delivery - As Nate sent me complete inside-and-out pictures of the Q50, I was able to throughly compare the vehicle for any new signs of wear that occurred during the delivery process. I expected a couple new small rock chips which there was, but on the passenger side rear of the vehicle there was a crease about an inch long along with a scratch in the paint. The delivery driver agreed that it was new damage to the vehicle by comparing his pictures, and marked the damage on the bill of lading. I am appalled that their transportation partner has sub-par reviews, multiple complains, and is not BBB accredited. They provided an end result of “we are not repairing your vehicle.” Overall, I was extremely disappointed in the lack of professionalism, poor customer service, and negative experience. More

Ryan was great literally cater to all my need bout a q50 redsport from there a month ago and couldn’t be happier truly a great experience shop with my guy Ryan redsport from there a month ago and couldn’t be happier truly a great experience shop with my guy Ryan More

Good service, service worker very helpful, Location of facility should be moved farther north like it was on frontage road. facility should be moved farther north like it was on frontage road. More

Last few visits. ..Big disappointment. Former service was good. New Service dept reps now, sub par, gouging,questionable honesty?Do better Infiniti!!! New Lexus may be ..Big disappointment. Former service was good. New Service dept reps now, sub par, gouging,questionable honesty?Do better Infiniti!!! New Lexus may be in my future after 17 year w/Infiniti.Oh, only 2 of the few salespeople even spoke but, I digress. More

Great experience and a free car wash at the end. Ask for Angelo he’s great! Ask for Angelo he’s great! More

Dealership was very professional sympathetic kind and knowledgeable they referred me to Rojas repair shop knowledgeable they referred me to Rojas repair shop More

I took my Infiniti to the Berman infiniti for a repair normal and expecting a normal and honest service experience. What I received was a ridiculously high price quote for repairs that were almost 4 times normal and expecting a normal and honest service experience. What I received was a ridiculously high price quote for repairs that were almost 4 times more than other competing bids I got later. This was a horrible experience, and I would not trust this dealership for anything, let alone service at all. Avoid them! More

Nice, clean facility- convenient location. Staff is friendly, professional and knowledgeable. Been coming to Berman for years. Highly recommended. Staff is friendly, professional and knowledgeable. Been coming to Berman for years. Highly recommended. More