Berlin City Toyota of Portland - Service Center

Dianne is terrific We had an emergency need of a repair, and the scheduling person said we could not get in for a week. We are regulars; Dianne got us in and all done b We had an emergency need of a repair, and the scheduling person said we could not get in for a week. We are regulars; Dianne got us in and all done by the next day! She really cares that her customers get help. She also arranged for a rental car, just in case the project would take longer. Always a smile and always recognizes us. More

Repair Nick was very pleasant. Customer service was very good. He even help reduce the cost of the repair to get it as close to the quoted price. Most de Nick was very pleasant. Customer service was very good. He even help reduce the cost of the repair to get it as close to the quoted price. Most dealers would not do that. More

Your phone system sucks Called to make an appointment for service on my truck and it was made at the wrong dealership found out today’s before fixed it and Harold Blaney too Called to make an appointment for service on my truck and it was made at the wrong dealership found out today’s before fixed it and Harold Blaney took my truck in and he was not aware of any appointments scheduled for my truck thank you Harold More

Toyota Care maintenance Customer service is obviously very important here. Service Advisor Derek Federico was very helpful and made things very easy! Looking forward to retur Customer service is obviously very important here. Service Advisor Derek Federico was very helpful and made things very easy! Looking forward to returning very soon. More

Oil Change and check up I have a great working relationship w/Harold Blaney and he always meets or exceeds my expectations. The service staff seems to be well informed. I have a great working relationship w/Harold Blaney and he always meets or exceeds my expectations. The service staff seems to be well informed. More

They really stepped up! I came in for 80,000 mile service and a state inspection . Despite having a lot of work in que, Diane got me in and assured she would do her best as I I came in for 80,000 mile service and a state inspection . Despite having a lot of work in que, Diane got me in and assured she would do her best as I needed to wait and she did an outstanding job More

It was very good and professional. Our point of contact person, Jeff Bishop was very nice and professional. He was courteous and made feel comfortable. Even though my car didn’t pass th Our point of contact person, Jeff Bishop was very nice and professional. He was courteous and made feel comfortable. Even though my car didn’t pass the state inspection, Jeff gave us a very detailed estimate on what work had to be done for my vehicle to pass inspection. It was very informative. People like Jeff make visiting the Toyota car repair service a very pleasant experience. More

Another great service experience. Do to my sales position covering New England I'm at Berlin city every three weeks for either an oil change or tire rotation. Diane Fortin has always b Do to my sales position covering New England I'm at Berlin city every three weeks for either an oil change or tire rotation. Diane Fortin has always been a great help and very respectful of my time. You won't find a better Toyota Service Department. More

Annual Inspection Derek did a great job explaining what services I needed for my car. He was hlepful, anwered my questions and had a nice personality. I felt very comfo Derek did a great job explaining what services I needed for my car. He was hlepful, anwered my questions and had a nice personality. I felt very comfotable with his assistance. More

Quick & Easy Service I brought my leased RAV4 in for its 10,000 mile maintenance check-up. I had my 3 yr old granddaughter with me so was hoping things would move along q I brought my leased RAV4 in for its 10,000 mile maintenance check-up. I had my 3 yr old granddaughter with me so was hoping things would move along quickly. Derek did an excellent job of making that happen. He communicated efficiently yet thoroughly with me, and we were in and out In less than an hour. My only concern was that the “playroom” was a good idea, but the limited toys and books and the furniture were pretty dirty, and the set-up desperately needed updating. We spent most of our time roaming the showroom, where my granddaughter picked out a beautiful truck she wanted me to buy for her daddy! More