Berlin City Toyota of Portland - Service Center

I've been doing business with this dealership for over five years - never disappointed! I wouldn't consider going anywhere else! Everyone is friendly and efficient, from the service writers to the technic five years - never disappointed! I wouldn't consider going anywhere else! Everyone is friendly and efficient, from the service writers to the technicians to the shuttle driver. They make it so easy to schedule maintenance at my convenience. More

Corey Smith is always excellant to work with he is the first service advisor I have ever liked. Corey is always very helpful and easy to talk to . With any of the repair work that I have had done at this first service advisor I have ever liked. Corey is always very helpful and easy to talk to . With any of the repair work that I have had done at this Dealership there is never been a workmanship proplem . I have just purchased a used 2003 Camry from this dealership .The salesman Harold Blaney was excellant to deal with. So far all my experience with this dealership have been great More

My excellent rating says it all! Each time since I My excellent rating says it all! Each time since I purchased my Prius, service at Berlin City has been easy and exemplary. I have appreciated the c My excellent rating says it all! Each time since I purchased my Prius, service at Berlin City has been easy and exemplary. I have appreciated the comfortable setting provided for customers complete with WiFi, television, iPad use and beverages. It's also an appreciated perk to have a complimentary car wash each time I have my car serviced. More

I have been servicing my vehicles with berlin city for the past 4 years and have had nothing but great experiences with the way my vehicles and I have been treated. My experience in the years I have been the past 4 years and have had nothing but great experiences with the way my vehicles and I have been treated. My experience in the years I have been servicing with berlin city they've always had great attitudes with a great desire to fulfill my needs. I highly recommend berlin city. More

I am giving this rating due to the fact of many reasons. I have worked with Manny Arruda for years. I have the trust in him with my vehicle and all its needs. For him its making me and I am sure many othe I have worked with Manny Arruda for years. I have the trust in him with my vehicle and all its needs. For him its making me and I am sure many other customers happy with their service needs and that he does not take me or them for granted and respects what they need and work with them monetarily for their budget or finances. That you don't find with most people its take the money and run. He wants to assure good value with every service visit. More

The job performed by everyone at Berlin City is incredible. I'd like to extend a special Thank You to Chris the Service Manager for going above and beyond to resolve an issue we had. If you're loo incredible. I'd like to extend a special Thank You to Chris the Service Manager for going above and beyond to resolve an issue we had. If you're looking to purchase a vehicle please contact Ramzi Karam, you'll be pleasantly surprise. More

I dropped off my vehicle for an inspection sticker. The service department noticed my water pumped was bad. They called me immediately and told me that it would be covered under warranty. They also expla service department noticed my water pumped was bad. They called me immediately and told me that it would be covered under warranty. They also explained to me why it would be a good time to replace the timing belt. They had my truck up and running with a new sticker before the end of day. Great service setting up the appointment, finding a problem with a solution, and correcting it immediately. Top notch service! More

Ramzi - As usual, was the best salesman I have ever dealt with. I would recommend him to anyone who is going to buy a new Toyota. He has always been very professional and has always got us the cars we need with. I would recommend him to anyone who is going to buy a new Toyota. He has always been very professional and has always got us the cars we needed. I always know that I will be well taken care of when I go to him. More

I give Berlin City Toyota and Ramzi Kamam such a high rating because from the start all the way to the conclusion of the sale, and beyond, the service we have received can only be rated top flight. From rating because from the start all the way to the conclusion of the sale, and beyond, the service we have received can only be rated top flight. From the start, Ramzi was warm and friendly, but not in the sort of way that makes you feel someone is just trying to get you to let down your critical faculties so that you'll buy something. Ramzi seemed truly interested in finding the best car he could for my needs. He went beyond the dictates of duty in looking up information for me on his computer, willingly taking us to Kelly Blue Book to see if the price being asked was a fair one. I purchased a car, and due to Berlin City's policy,I was allowed 4 days to return the car no questions asked if for some reason i had changed my mind. It so happened that my wife was away for the weekend when I got the car. As luck would have it, when she returned home she was not really happy with my choice. When we went together to return the car, I expected Ramzi to show some signs of displeasure, but he was as accepting and friendly as before and began with us the process of looking at other cars. He was as helpful and generous of spirit this time as the first time. And once we found the car we both wanted, he made sure that the entire process was as easy and efficient as possible. He took photos of us by our new car and before we got home he had already sent them to our home email. And after we'd bought the car and gone home, it was Ramzi who noticed a scratch on the driver's door (which we'd not seen when looking at the car since at that time it was already dark). He notified us of this via email and asked that we make an appointment to get that taken care of since a "Toyota certified car" should not be sold with that sort of defect. Imagine! This is rare treatment, rare integrity, in all my years of car buying (I'm 67). I confidently recommend Ramzi and Berlin City to anyone in the market to get a car, whether new or used. You'll not be disappointed! Indeed, you'll be very pleased that you decided to give them your business. More

2005 Tundra: Two years old; rodent damage deep in engine; no replacement part available anywhere; 10 days in shop while part is manufactured; cost to repair: $2,400. 2007 Tundra: Two years old; rodent damag no replacement part available anywhere; 10 days in shop while part is manufactured; cost to repair: $2,400. 2007 Tundra: Two years old; rodent damage deep in engine; no replacement part available anywhere; estimated time to manufacture part and repair, 21 days; estimated cost to repair, $1,500 and counting! Sounds like major design and supply problems to this consumer. To rub salt in the wound, no loaner vehicle available, cost of rental denied. Berlin City Toyota of Portland, ME, staff was arrogant and unsympathetic. Believe me, I will never recommend this dealership and I'll never purchase another Toyota vehicle again. 06/08/10 Update: After a rough start, Berlin City Toyota stepped up and did the right thing. The damaged part was ultimately determined to be not rodent related and covered by warranty. They provided a loaner vehicle for me to use for the duration of the repair, which has now been completed. Thank you, Berlin City Toyota. Thank you dealerrater.com. More