Berlin City Toyota of Portland - Service Center

Very good experiance. Treated great by Harold. You must have experienced service writers like Harold that actual know and understand vehicles. As His experience was apparent, as I do service my aut You must have experienced service writers like Harold that actual know and understand vehicles. As His experience was apparent, as I do service my automobiles. He was respectful. I would trust him and this is important to me. When you hire individuals who have no mechanical knowledge it shows. Their answers are scripted and they try to sell me things I don't need. I hope you take this feedback to heart. It's honest and to the point. David More

Toyota Service I was in to have a recall performed and had a great experience. My advisor AMY Dunn is fantastic and a pleasure to deal with. I will be back as well a I was in to have a recall performed and had a great experience. My advisor AMY Dunn is fantastic and a pleasure to deal with. I will be back as well as recommend Berlin City to all my friends & family.. More

Love Diane. The importance of a great service advisor can not be expressed enough. Diane was friendly and trustworthy. While spending $1,500 in one visit was a The importance of a great service advisor can not be expressed enough. Diane was friendly and trustworthy. While spending $1,500 in one visit was a bit overwhelming, I believe that Diane's recommendations will keep my daughter and I safe. More

Quick and professional service I brought my Yaris in for a state inspection. The techs were helpful and courteous, and the work was done in a short amount of time to my satisfactio I brought my Yaris in for a state inspection. The techs were helpful and courteous, and the work was done in a short amount of time to my satisfaction. More

Promt service Arrived a little early and took me right in. Battery and washer fluid checked immediately. service provided in a very short period of time. Plea Arrived a little early and took me right in. Battery and washer fluid checked immediately. service provided in a very short period of time. Pleased with the whole experience. More

Very helpful, service tech answered all our questions thorou A+ service, 4 star service techs! Answered all questions. Helped with our cell phone connectivity which we had trouble with. . Didnt rush us at all.. A+ service, 4 star service techs! Answered all questions. Helped with our cell phone connectivity which we had trouble with. . Didnt rush us at all.. Very patient. Great guys. More

They exceeded expectations!! We brought our 2016 Toyota Highlander in for repair of the manual drivers seat which was stuck in one position so only my wife could drive. They fixe We brought our 2016 Toyota Highlander in for repair of the manual drivers seat which was stuck in one position so only my wife could drive. They fixed it quickly. In addition, they noticed that the car was due for state inspection and they performed the inspection for free. They also performed the routine maintenance we had previously scheduled for the next month, saving us a trip to the dealer the next month. All of this was done for free because of the free Toyota care service for 2 years or 25000 miles. In addition, they washed the car for free! Very satisfied!! More

Vehicle serviced well but unhappy with wait time I would normally provide 4 stars, but I was unhappy with the wait time. It took 1.5 hours for oil change/tire rotation; normally complete under 1 hou I would normally provide 4 stars, but I was unhappy with the wait time. It took 1.5 hours for oil change/tire rotation; normally complete under 1 hour (I always wait rather than leave my car). Harold is great to work with, no complaints with his customer service. He was someone who could finally apply my name to the car and husband's to his truck rather than both be under one name which was cumbersome when trying to make appointments, etc. The customer service rating of 3 stars is based on the wait time, not the interactions with Harold. More

service Very professional and helpful. Talked about the work being done. Came back after inspection said everything was good except the wiper blades and they Very professional and helpful. Talked about the work being done. Came back after inspection said everything was good except the wiper blades and they should be replaced. We had them replaced. More

Great assistance The service coordinator met me and introduced himself, before I could bring the car into the garage, explained what needed to be done and came to info The service coordinator met me and introduced himself, before I could bring the car into the garage, explained what needed to be done and came to inform me when it was ready. An initial test had shown that a new battery was needed, but he rechecked that work and found that it was just a loose connection and no battery needed. More