Berlin City Toyota of Portland - Service Center

Listened to concerns of customer The service representative was professional yet pleasant. The service itself was efficient. The staff was knowledgeable regarding a price adjustment The service representative was professional yet pleasant. The service itself was efficient. The staff was knowledgeable regarding a price adjustment that could be made (i.e., based on AAA membership) and readily offered it. The car was returned washed (exterior). More

2015 Toyota Prius service Amy was very attentive, knowledgeable, and professional. Service was prompt and thorough. Waiting room was clean. Service took less time than I was Amy was very attentive, knowledgeable, and professional. Service was prompt and thorough. Waiting room was clean. Service took less time than I was told. Thank you. More

Quick and accommodating Diane is great!! Very friendly. I appreciate how she goes the extra mile to make sure I'm happy, find the price and work reasonable. Diane is great!! Very friendly. I appreciate how she goes the extra mile to make sure I'm happy, find the price and work reasonable. More

Normal service appointment My car was received at the scheduled time and completed within an hour. Service advisor was very courteous and helpful as always. Waiting area facilit My car was received at the scheduled time and completed within an hour. Service advisor was very courteous and helpful as always. Waiting area facility is top notch More

Excellent service and personal interaction. I had move my service visit up because of an emergency and staff went out of there way to get me in and out quickly. I was very great full I had move my service visit up because of an emergency and staff went out of there way to get me in and out quickly. I was very great full More

25,000 mile check up Service was efficient, quick and I was very happy with the service. It was my final "free" checkup. Jesse did bring Out the status report and I di Service was efficient, quick and I was very happy with the service. It was my final "free" checkup. Jesse did bring Out the status report and I did need to buy an air filter, howeve....no problem. More

Well taken care of I arrived for an oil change and a cursory look at the underbelly (dangling line). Diane noticed that I needed an inspection, which turned up some cos I arrived for an oil change and a cursory look at the underbelly (dangling line). Diane noticed that I needed an inspection, which turned up some costly repairs. Given the trust I had built up for her and the dealership over years of excellent service, I did not hesitate to go ahead with the work. More

Excellent service from the service department!! Jesse went above & beyond! He is also a very personable gentleman. My car was returned to me well serviced and cleaned up. Good job by everyone. Jesse went above & beyond! He is also a very personable gentleman. My car was returned to me well serviced and cleaned up. Good job by everyone. More

All around excellent service. Timely and efficient Tim was pleasant and informative. Not a long wait. Pleasant waiting area. Liked the choice of coffee, beverages and fruit. Truck looked like new a Tim was pleasant and informative. Not a long wait. Pleasant waiting area. Liked the choice of coffee, beverages and fruit. Truck looked like new after a complimentary wash! More

Service Visit Diane explained all work and what had to be done and going forward what I might need! She was great! Plus gave me personal info on the new Rave! Diane explained all work and what had to be done and going forward what I might need! She was great! Plus gave me personal info on the new Rave! More