Berlin City Toyota of Portland - Service Center

Out in less time than promiced Service Advisor Derek was straight forward and got my in and out in less time than he estimated. I always appreciate the car wash before getting my v Service Advisor Derek was straight forward and got my in and out in less time than he estimated. I always appreciate the car wash before getting my vehicle back. More

Everyone was very helpful. This is the second car we have purchased from this dealer and are very happy with the service. They are efficient and considerate, plus the waiting ar This is the second car we have purchased from this dealer and are very happy with the service. They are efficient and considerate, plus the waiting area is pleasant. More

Slowly getting better I was a loyal Berlin City service customer until the whole tenured staff left... then was replaced with poor quality workers that were a mess... dishe I was a loyal Berlin City service customer until the whole tenured staff left... then was replaced with poor quality workers that were a mess... disheveled, reeking of cigarettes, unknowledgeable, so I left. I was used to being treated like a loyal customer and then it completely changed. They’re starting to hire QUALITY people that are experienced in the car industry. Tim was so great, please keep him around because he’s what Berlin City used to be! More

Good service My repair was done promptly and quickly. Everyone was courteous. I am pleased. I have had servuce here before and I will eturn when nneeded. My repair was done promptly and quickly. Everyone was courteous. I am pleased. I have had servuce here before and I will eturn when nneeded. More

Recall fix I was given a loaner vehicle for the day due to my on call schedule. Super helpful. Also after over 6 months I can have a passenger . I was given a loaner vehicle for the day due to my on call schedule. Super helpful. Also after over 6 months I can have a passenger . More

Routine Maintenance Diane was excellent got me in and out in record time. Didn’t think it could get any better but she surprises me every time. Diane was excellent got me in and out in record time. Didn’t think it could get any better but she surprises me every time. More

New to Portland Everyone was very pleasant, helpful and thorough. Excellent phone contact making appointment (unable to complete online), Smooth check in and out, gre Everyone was very pleasant, helpful and thorough. Excellent phone contact making appointment (unable to complete online), Smooth check in and out, great shuttle driver, excellent service all around. More

Top notch service Upon arrival, the customer rep took the time to discuss my vehicle and made me feel like a valued customer. I even got a car wash which saved me the e Upon arrival, the customer rep took the time to discuss my vehicle and made me feel like a valued customer. I even got a car wash which saved me the extra expense! More

Initial service Quick response upon arrival. Eric estimated around 1 Hour to complete the service and it was done in that time frame. No issue as the car was purcha Quick response upon arrival. Eric estimated around 1 Hour to complete the service and it was done in that time frame. No issue as the car was purchased new in March. More

First service for maintenance 5000 miles This was my first experience with Berlin City service and I was pleased to see they are prompt, respect, and interested in what the customer has for This was my first experience with Berlin City service and I was pleased to see they are prompt, respect, and interested in what the customer has for concerns if any. They were willing to explain a question I had and it was easy to understand. Thank you More