Berlin City Toyota of Portland - Service Center

Toyota Tacoma Service I had a number of problems that were completely understood and fixed. The service department was able to fit me in within two days from when I called I had a number of problems that were completely understood and fixed. The service department was able to fit me in within two days from when I called which I really appreciated. Jeff my service coordinator kept me well informed on when my vehicle would be complete. All in all a wonderful experience again. More

Easy as pie The service is great and the car maintenance is always done efficiently and quick. Makes it nice with a 5 month old in tow. Thank you so much! The service is great and the car maintenance is always done efficiently and quick. Makes it nice with a 5 month old in tow. Thank you so much! More

Very positive and completed in less time than expected. Eric was very courteous and sincerely interested in my satisfaction with the service. Eric made sure to investigate an issue with a cut in the leather Eric was very courteous and sincerely interested in my satisfaction with the service. Eric made sure to investigate an issue with a cut in the leather upholstery and assured me he would follow up on whether it would be covered under warranty. More

Fantastic Coming back from vacation I was worrying about leaving my car for an undercoating. I had many things to do. Derrick was awesome. He was able to ac Coming back from vacation I was worrying about leaving my car for an undercoating. I had many things to do. Derrick was awesome. He was able to accommodate me and get me going after a reasonable time. Thank you Derrick! More

Excellent customer service Efficient service and got my vehicle back in less than the time estimated. Very personable and friendly. I have been a customer for several years and Efficient service and got my vehicle back in less than the time estimated. Very personable and friendly. I have been a customer for several years and will continue to be. More

My Review at Berlin Toyota Eric was my adviser when and checked my car in for routine service. What I loved is, "he got me and got me out" and that was great and he did it with Eric was my adviser when and checked my car in for routine service. What I loved is, "he got me and got me out" and that was great and he did it with a smile. He is an excellent representative for Berlin Toyota, He get "5 Stars" Tom More

Not bad much improved Everything went much more smoothly than my last visit , much improved I like you guys again and have recommended somebody who will becoming over later Everything went much more smoothly than my last visit , much improved I like you guys again and have recommended somebody who will becoming over later today More

Great service Advisor thank you Eric Ellery The Service Advisor Eric Ellery a really nice guy and he was a really helpful and make me feel happy and the service to my car was great thank you Eri The Service Advisor Eric Ellery a really nice guy and he was a really helpful and make me feel happy and the service to my car was great thank you Eric More

Great service We own 3 Toyota’s and we use Berlin City for all of our service. Diane Fortin is the best. She gives an accurate description of what needs to be don We own 3 Toyota’s and we use Berlin City for all of our service. Diane Fortin is the best. She gives an accurate description of what needs to be done and works with you to meet your schedule and budget. We will continue to use her and recommend her to everyone. More

Routine Services The appointment was relatively easy to schedule online and my car was taken promptly when I arrived. The service greeter immediately noticed that one The appointment was relatively easy to schedule online and my car was taken promptly when I arrived. The service greeter immediately noticed that one of my taillights was out, so I was grateful for her observation. I scheduled a State Inspection, oil change, tire rotation and balance, and a four-wheel alignment. The services were completed as expected, albeit taking two and a half hours. My only disappointment was that the car was not washed, as expected (which affected my rating on Customer Service - the rating had nothing to do with the Service Rep). As I was checking out (and very ready to leave), the service rep offered to wash it by hand, but I declined. This was not the first time the equipment was down. I would have liked the car washed, but had to leave as it was already after 4:00pm. More