Berlin City Toyota of Portland - Service Center

Feel so taken care of!!!! Matt Almy is AMAZING !!!he provides professional timely service provides a vehicle if need be and I feel so blessed my care is awesome THANK YOU Matt Almy is AMAZING !!!he provides professional timely service provides a vehicle if need be and I feel so blessed my care is awesome THANK YOU More

Another great service experience We've had the pleasure of working with Diane in Service for the better part of two years now. Diane has gone out of her way each and every time to tre We've had the pleasure of working with Diane in Service for the better part of two years now. Diane has gone out of her way each and every time to treat myself and my wife like family. When you schedule your next appointment ask that your service adviser be Diane and see the difference. More

Trying to get a sticker My service advisor was top notch. I came in because of lights on my dashboard. The service team fixed a couple of codes, but were ultimately unable to My service advisor was top notch. I came in because of lights on my dashboard. The service team fixed a couple of codes, but were ultimately unable to figure out why the lights came on. When I got gas the lights came on. I expect in a couple of days the lights will go off. I have a 2008 rav4 with 103k so I plan to keep it many more years. I appreciate the time and effort Toyota put into my vehicle. More

Routine service Diane accommodated my request for service on a specific day and then kept me informed and provided excellent service! Service and inspection sticker Diane accommodated my request for service on a specific day and then kept me informed and provided excellent service! Service and inspection sticker was provided promptly, vehicle was returned serviced and clean! More

Service Visit Very friendly, attentive greeting. I was there for a 20,000 mile service, so not a lot to do other than an oil change and tire rotation, but they made Very friendly, attentive greeting. I was there for a 20,000 mile service, so not a lot to do other than an oil change and tire rotation, but they made the point to ask if I had any concerns. The only reason for not putting 5 stars was that I waited for the vehicle instead of leaving it, and saw when they brought it out and parked it. I waited about 15 minutes to go to the service center to say that I saw it outside and wondered if it was ready and was told, “Oh, yes, I was about to come get you.” Other than that, I was satisfied with the service. More

I felt like I was in good hands at Berlin City Toyota!! Derek has great people skills. He was friendly and engaging. He was attentive to detail. He explained my car issue in language I could understand, Derek has great people skills. He was friendly and engaging. He was attentive to detail. He explained my car issue in language I could understand, and gave me the options I needed to make my own decision. His advice was spot on! Bob transported me back and forth to work. He, too was friendly, and skilled in navigating Portland's traffic in the midst of all the road construction. More

25,000 miles Maintenance I have always been treated with respect by dealership and by my shuttle driver when needed as I was this visit. Have never been employed by this deal I have always been treated with respect by dealership and by my shuttle driver when needed as I was this visit. Have never been employed by this dealership. More

Great Service and Friendly Staff Derek, at Berlin Toyota, was professional, helpful, friendly and just made me feel as if my car was in good hands . I was welcome to find a good spot Derek, at Berlin Toyota, was professional, helpful, friendly and just made me feel as if my car was in good hands . I was welcome to find a good spot for me and my laptop and I was able to get a lot of work in while my care was there. The waiting area is clean and there is a Keurig maker, granola bars, fruit ,etc.. They go above and beyond to make the car service experience pleasant. More

Friendly and efficient Jeff did a nice job of communicating with me about the repair and adjusted the schedule for me after I decided to wait on the car. Jeff did a nice job of communicating with me about the repair and adjusted the schedule for me after I decided to wait on the car. More

Always Prompt & Great Customer Service I've dealt with many dealerships and there's no one like Berlin City. From car buying to the maintenance, everyone we encounter is prompt, attentive a I've dealt with many dealerships and there's no one like Berlin City. From car buying to the maintenance, everyone we encounter is prompt, attentive and courteous. I would highly recommend them to anyone and everyone. More