Berlin City Toyota of Portland - Service Center

I recently had a troubling experience with the Toyota service center in Berlin City, Portland, Maine. After my son took his car in for service, we noticed strange and concerning noises coming from the wh service center in Berlin City, Portland, Maine. After my son took his car in for service, we noticed strange and concerning noises coming from the wheels while driving on the highway, making the car unsafe to drive. When my son returned to the service center, he spoke with Jeffrey Bishop, who was in charge of the service. Jeffrey informed us that we would be charged for additional service and was unprofessional and disrespectful, raising his voice at my son. Despite requesting to speak with the manager, Ben Krauter, the situation was not resolved. Jeffrey continued to be confrontational, which was shocking and unacceptable for a customer service experience. Ultimately, we had to pay for a second round of service, even though the initial problem was caused by their work. After picking up the car and paying again, the issue persisted, and we discovered that the wheel studs were loose, which is extremely dangerous. The service center’s handling of the situation was appalling, and the main issue remains unresolved. I strongly advise against using this service center due to their poor customer service and the dangerous quality of their work. More

This has to be the worst service department I have ever visited. The service advisor was very aggressive and dismissive. I guess I should not have shared with him that I was going to recommend that my daug visited. The service advisor was very aggressive and dismissive. I guess I should not have shared with him that I was going to recommend that my daughter stop bringing her Highlander to the dealership for service, because at that point his physical posture, sarcastic response and facial expressions made it very evident the situation could escalate out of control. We will never use this dealership again. More

Berlin city booked a 1 pm appointment for and oil change and tire rotation. I was told 1:15 mins. After texting my service advisors with no answer. I had to ask for my car after 2:15 min to find it was fini and tire rotation. I was told 1:15 mins. After texting my service advisors with no answer. I had to ask for my car after 2:15 min to find it was finished but no one called. I was told they were short staffed but why book my car and make me wait. At most it should be an hour for this service. I was going to sign up for the 3 oil change service but my time is too valuable to be held hostage for poor planning. This is a standard excuse now a days. More

Came in for an oil change. Britanee met me at my car in the bay. She looked over my vehical and notified me that I was in desperate need of windshield wipers. Ordered a comple Britanee met me at my car in the bay. She looked over my vehical and notified me that I was in desperate need of windshield wipers. Ordered a compledlfe set to be installed and you would not believe how well I can see now in this snowstorm. Thank you so much for your help. More

Multiple terrible experience with service technicians, especially Jeffery. Definition of sleezeball, no respect, very rude, felt taken advantage of got zero apologies or explanation of why the 800 dollars especially Jeffery. Definition of sleezeball, no respect, very rude, felt taken advantage of got zero apologies or explanation of why the 800 dollars of work put into the car didn’t work 3 months later. They just take your money and don’t care about providing good service More

I leased 2 vehicles from this dealership the sales department was great. That leaves the service department the worst treatment I ever had. They had ads on tv and their website that they would pick t department was great. That leaves the service department the worst treatment I ever had. They had ads on tv and their website that they would pick the vehicle up for service. I called to schedule i was told we only offer that within 10 miles of the dealership. Once i said i was less then 10 miles the stated there would be A $29. Charge their website said it was free. When i mentioned that they said the site was being updated. More

Very long wait, 3 hours, for a tire rotation. Poor communication while I waited in not so safe environment, healrhwise. Treated rudely by service personnel. communication while I waited in not so safe environment, healrhwise. Treated rudely by service personnel. More

Such an incredible experience with zero pain. I had gone to a very close by dealer who offered very small discount and lower trade. I emailed Berlin and was immediately offered huge discounts and higher tr to a very close by dealer who offered very small discount and lower trade. I emailed Berlin and was immediately offered huge discounts and higher trade. In spite of 45 min drive, I went there and completed the transaction. Picked up car next week. Melanie was the perfect rep! Highly recommended! More

warranty service vehicle under warranty had a dead factory installed battery. called for an appointment, service writer said 3 weeks for an appointment, left me withou vehicle under warranty had a dead factory installed battery. called for an appointment, service writer said 3 weeks for an appointment, left me without a vehicle. service writer said i could leave a message with manager. not acceptable. eric johnson says since the appointment did not meet my satisfaction, no reimbursement from another vendor. never again at berlin city More

Doesn't take responsibility for their mistakes Paid $1700 for work on the brakes and the car came back making a loud THWAP, THWAP sound when braking quickly. Called and forced to make an appointmen Paid $1700 for work on the brakes and the car came back making a loud THWAP, THWAP sound when braking quickly. Called and forced to make an appointment weeks out. Dropped the car off and they drove and couldn't find a problem! Forced to make another appointment and made them test drive it with me and they finally acknowledged there was a problem. The technician had installed them incorrectly and the new drums were damaged and had to be replaced again. Very bad experience. If there's a problem with your work, do not give customers the phone-tree runaround. Get it fixed right away. This would be a one star but we did't die while the brakes were bad and they didn't charge to fix the damage they caused at least—so that's something. More