Berlin City Toyota of Portland

Purchase of new car I went into the dealership first looking for a preowned certified vehicle and ended up purchasing a 2017 vehicle. The sales person was very nice how I went into the dealership first looking for a preowned certified vehicle and ended up purchasing a 2017 vehicle. The sales person was very nice however I don't feel he was very knowledgeable of the inventory on the lot . He disappeared quite a few times during our negotiation even after we explained we were on a tight timeframe that day. When all was said and done it took us 3 1/2 to 4 hours to complete the deal. At one point we had to have the dealership call our sales person to find out where he was. As we left the manager came out in the lot to introduce himself ( he knew we were frustrated) and explained that he would come to my home in a few days to make sure I knew how everything ran in the vehicle and if I had any questions. That was 2 1/2 weeks ago and I never heard from him. More

courteous Just bought a new Highlander. Sales force was helpful and courteous. Car arrived on schedule and was ready to drive away. Still waiting for final p Just bought a new Highlander. Sales force was helpful and courteous. Car arrived on schedule and was ready to drive away. Still waiting for final paperwork for out of state registration. It's been a week. More

3 for 3 This is the third vehicle that I purchase or lease at Berlin City. The first was a used 2003 4runner and we put on roughly 150K with just normal serv This is the third vehicle that I purchase or lease at Berlin City. The first was a used 2003 4runner and we put on roughly 150K with just normal services. The second was/is a 2013 Rav4 and most recently a 2016 Rav4 hybrid. They have the exact same color scheme and are a joy to drive or ride in. The first sales representative was the "General" the last two have we have dealt with Mark Hunter. All of the transaction went well. I also have a 2003 Tundra that had the frame recall and I can never complain about Toyota service & warranty coverage. The 2016 Rav4 XLE has improvements over the 2013 XLE like better seat comfort and material, push button tail gate closing just to name a few. These vehicles are driven by my daughters so I know that they are safe, comfortable and in a reliable transportation. The first two years of free service is a remarkable benefit. More

Another great casr buying experiance. I want to thank Brady Blackman and the entire Berlin City team for making this new RAV4 purchase EASY. This is our third purchase Berlin City and have I want to thank Brady Blackman and the entire Berlin City team for making this new RAV4 purchase EASY. This is our third purchase Berlin City and have recommended two other (who also purchased) over the last 10 years. Looking for a new or used car ask for Brady Blackman you won't be disappointed. More

How do they stay in business? I made an appt for their free state inspection. That part is good. Got there at 3:35 and service couldn't find the job order and had to write up anoth I made an appt for their free state inspection. That part is good. Got there at 3:35 and service couldn't find the job order and had to write up another one. They finally gave me my receipt saying the car was done at 5:07 and we could wait outside for them to bring it around. Cars kept coming and the drivers would say your car is probably next. Finally at 5:45 someone else asked and went to check; they had stored my car out back for some reason. I completed their service survey and got this response: Roland I truly apologize for this as its totally unacceptable. I have spoken to the team regarding this issue. I can assure we will work on being better in this area. Please let me know what I can do for us wasting your time? Again I apologize and thank you for bringing this to my attention. - Chris Dalphonse Toyota Service Manager. I eventually clicked reply to see what they could do for coupons etc for a job Midas says was $1200. They must have fired the guy for apologizing. I called and service said they'd fwd me to the new manager. Voicemail at 8:30am. No reply, so called the switchboard at 1pm, and she fwd me to his voicemail. Explained I wanted to spend $1200. Still no reply 3 hours later. MIDAS it is. More

A great experience I found the car on cars.com. I went in to look it up, and God sent Mark my way. He was very professional about his job and funny at the same time. And I found the car on cars.com. I went in to look it up, and God sent Mark my way. He was very professional about his job and funny at the same time. And the good thing is we both love fitness we couldn't stop talking about lifting and all. I ended up buying my car on my first visit day. More

Totally recommend!! Wow. Being a car dealership, I expected the worse and was totally thrilled to discover the best! I bought my first car EVER from them last week, and I Wow. Being a car dealership, I expected the worse and was totally thrilled to discover the best! I bought my first car EVER from them last week, and I couldn't ask for a better rep than Jenn Rose, she was helpful, down to earth and funny, and you could get real with her about what you wanted for a car without getting dragged through the dirt with lowball negotiation tactics or pressuring. She REALLY went above and beyond my best expectations and actually advocates for what you want, and I'm stoked to say I got the EXACT certified pre-owned car I wanted, and while the final price was more than I had anticipated, I discussed the options I had with my friends (who are shrewd about cars, mind you) and took the added warranties/insurances because when you broke them down, it was worth it and I could still afford it :) Since then my sweet sedan is still riding smoother than ever! Also, the rest of the staff that I spoke to were helpful (and funny) as well :) More

Fabulous phone fun I called to make an appointment for an oil change and got bounced from one phone to another. Frustrated, I ended up at Jiffy Lube. I called to make an appointment for an oil change and got bounced from one phone to another. Frustrated, I ended up at Jiffy Lube. More

Excellent sales and service The people at Berlin City of Portland were amazing. Mike listened to my needs and wants and we found the vehicle that fit all of those for the right p The people at Berlin City of Portland were amazing. Mike listened to my needs and wants and we found the vehicle that fit all of those for the right price. There was no pushy sales tactics and the entire process was smooth and enjoyable. I will defiantly come back when I am in the market for a vehicle again. More

So helpful When they say easy, then mean easy. Bryce was understanding of my desire to be price conscience and didn't try to upsell anything I didn't need. He an When they say easy, then mean easy. Bryce was understanding of my desire to be price conscience and didn't try to upsell anything I didn't need. He answered all my questions and didbt pressure me to buy at any point, even though I came in on the last day of the month. More