Berlin City Toyota of Portland

Pleasantly surprised! I was not looking forward to buying a new car. The last time I bought a car the salesman wanted to know if my husband would be coming in soon...ugh. I was not looking forward to buying a new car. The last time I bought a car the salesman wanted to know if my husband would be coming in soon...ugh. Tyler greeted me at the door and was interested in putting me in the car I wanted right from the get-go. I wanted to go a bit smaller than my Honda Accord and the Corolla has comfort, style, good mileage, a large trunk, and is perfect for my needs. It all happened so quickly. I was stunned to drive away a few hours later in my beautiful new Corolla. I love, Love, LOVE it. More

Very helpful Very knowledgeable about the product. Good pricing and selection. They acted like they were interested in my needs as to what type of vehicle I wanted Very knowledgeable about the product. Good pricing and selection. They acted like they were interested in my needs as to what type of vehicle I wanted. Vehicle was very clean at delivery and I was shown all the features . More

Outstanding Service Department On 27SEPT16, I took my Toyota Prius C in to the service department to have a 39 point inspection, and to have the transmission inspected, brakes inspe On 27SEPT16, I took my Toyota Prius C in to the service department to have a 39 point inspection, and to have the transmission inspected, brakes inspected, engine serviced, lubrication, and filters replaced. Diane Fortin is awesome. I had been told in error that if you wanted some things in the service packages exempted, you could not do it. Well, Diane said no problem. She had the work done that I wanted and exempted the tire rotation, oil change, and four wheel alignment, that I did not need done. Who says at Berlin City that you cannot have what you want. They did the service in three hours, not all day like other Dealerships, provided me shuttle service that was pleasant and early, not late, and the total charges were very reasonable. I highly recommend Berlin City, and recommend seeking out Diane to take care of all your service needs. Outstanding Diane! And, outstanding Berlin City Toyota Scion! Keep up the excellent work! More

Its Easy I have contacted Berlin City Toyota for a quote , worked out with Stephen and it was amazing experience. Everything sorted out in emails, when I went I have contacted Berlin City Toyota for a quote , worked out with Stephen and it was amazing experience. Everything sorted out in emails, when I went to showroom, helped me with the finance options/got Special APR from Toyota and it all done, came out with vehicle. Stephen was very quick and knowledgeable to answer our questions and take decisions immediately . More

Above and beyond Peter Thibault went above and beyond to make sure I received a great deal. He listened and understood what I wanted and did everything possible to ma Peter Thibault went above and beyond to make sure I received a great deal. He listened and understood what I wanted and did everything possible to make it happen. I appreciate the hours he spent with me. More

purchase of a 2016 corolla Le Jennifer rose. She is extremely pleasant and courteous. She allowed no pressure in the sale of the car and very business like throughout. She set up Jennifer rose. She is extremely pleasant and courteous. She allowed no pressure in the sale of the car and very business like throughout. She set up my appointments. I will recommend her to anyone. Thank you. Tim and Charlie were very helpful. More

Purchasing a new car was a pleasant experience. I worked mainly with Jennifer Rose, who was knowledgeable, courteous and her sense of humor diminished the stress of buying a new car. Buying a car I worked mainly with Jennifer Rose, who was knowledgeable, courteous and her sense of humor diminished the stress of buying a new car. Buying a car is by nature an adversarial situation, but Jennifer and Tim Brown reduced that with a pleasant approach and reasonable answers to tough questions. this was my best new car buying experience to date. More

Purchase of new car I went into the dealership first looking for a preowned certified vehicle and ended up purchasing a 2017 vehicle. The sales person was very nice how I went into the dealership first looking for a preowned certified vehicle and ended up purchasing a 2017 vehicle. The sales person was very nice however I don't feel he was very knowledgeable of the inventory on the lot . He disappeared quite a few times during our negotiation even after we explained we were on a tight timeframe that day. When all was said and done it took us 3 1/2 to 4 hours to complete the deal. At one point we had to have the dealership call our sales person to find out where he was. As we left the manager came out in the lot to introduce himself ( he knew we were frustrated) and explained that he would come to my home in a few days to make sure I knew how everything ran in the vehicle and if I had any questions. That was 2 1/2 weeks ago and I never heard from him. More

courteous Just bought a new Highlander. Sales force was helpful and courteous. Car arrived on schedule and was ready to drive away. Still waiting for final p Just bought a new Highlander. Sales force was helpful and courteous. Car arrived on schedule and was ready to drive away. Still waiting for final paperwork for out of state registration. It's been a week. More

3 for 3 This is the third vehicle that I purchase or lease at Berlin City. The first was a used 2003 4runner and we put on roughly 150K with just normal serv This is the third vehicle that I purchase or lease at Berlin City. The first was a used 2003 4runner and we put on roughly 150K with just normal services. The second was/is a 2013 Rav4 and most recently a 2016 Rav4 hybrid. They have the exact same color scheme and are a joy to drive or ride in. The first sales representative was the "General" the last two have we have dealt with Mark Hunter. All of the transaction went well. I also have a 2003 Tundra that had the frame recall and I can never complain about Toyota service & warranty coverage. The 2016 Rav4 XLE has improvements over the 2013 XLE like better seat comfort and material, push button tail gate closing just to name a few. These vehicles are driven by my daughters so I know that they are safe, comfortable and in a reliable transportation. The first two years of free service is a remarkable benefit. More