Berlin City Toyota of Portland

Service department is courteous and comfortable! I visited today for a scheduled basic service appointment on a Camry that I also purchased here. It took a few minutes to get checked in, then I was a I visited today for a scheduled basic service appointment on a Camry that I also purchased here. It took a few minutes to get checked in, then I was able to relax and wait in their comfy lounge (big screen TV, leather chairs, soda machine). Every member of the service team showed respect and courtesy, and my work was finished on time and at the quoted price - PLUS I got a courtesy car wash (always welcome). I don't live near the dealership, so it's nice to know that when I travel for a service appointment, its worthwhile! I do recommend Berlin. More

Overall Positive Experience My wife and I had a very favorable experience purchasing our 2017 Toyota Avalon from the Berlin City of Portland dealership. It was one of three deal My wife and I had a very favorable experience purchasing our 2017 Toyota Avalon from the Berlin City of Portland dealership. It was one of three dealerships (Berlin City of Portland, Prime in Saco and Lee Toyota in Topsham) we visited to test drive cars and get prices. We started searching for cars through USAA's purchasing service. Berlin City of Portland and Prime of Saco are their two certified dealers for our area in Maine. After collecting pricing from the three dealerships, I did some research on pricing for the car we were looking to purchase which was the Avalon XLE Premium because of the safety features and excellent safety rating. Although Prime gave us a slightly lower price, we felt more comfortable dealing with the Berlin City and its sales rep, Melanie Larcombe. Lee Toyota is closer to us, but Berlin City is the next closest and they had indicated they would meet other dealer's prices. After reviewing the discounts and rebates available from Berlin City and Prime, we decided not to use the USAA purchasing service because the dealers were offering us better pricing. I presented a spread sheet summarizing what we wanted to spend for the Avalon to Melanie and after visiting with her manager she came back with a slightly lower price including some extra items we had requested which really impressed us. Berlin City made the purchase of a new vehicle almost enjoyable (not my favorite thing to do) with no hassles. It was a good experience. Melanie and the other staff we interacted with were very helpful, welcoming, personable and professional. We plan on having Berlin City service our new car even though it is about 30 miles from our home. They have been very helpful with the registration of the car in Florida and filled out all the paperwork for us and mailing it to the Florida DOT. The only frustration (for both Melanie and Berlin City as well as us) was the delay (2 weeks from the day we first visited Berlin City) in getting our new car delivered to Berlin City from a Bangor dealer. Fortunately, we weren't in any great hurry to get the car, so it didn't really have a negative impact on us. Now that we have the car it was worth the wait. So overall our impression of Berlin City has been very positive. More

Purchased a 2017 Camry XLE that was on property. Initial search at Prime went well but they did not have color I wanted at their location in Saco. Colleague suggested going on line to see if Berlin Initial search at Prime went well but they did not have color I wanted at their location in Saco. Colleague suggested going on line to see if Berlin City did. Great test drive, friendly staff, and the May 31st date for 0% APR created perfect conditions to move forward with a trade and new purchase. More

Normal service appointment Personnel were ready for my car when I arrived, Service was completed promptly while I waited (less than an hour) . Very friendly and courteous all ar Personnel were ready for my car when I arrived, Service was completed promptly while I waited (less than an hour) . Very friendly and courteous all around. More

Fantastic service We thought that, Jesse our service rep did a very professional job. He was very attentive and responsive to our needs. He answered all of our quest We thought that, Jesse our service rep did a very professional job. He was very attentive and responsive to our needs. He answered all of our questions and left us feeling completely satisfied. More

Great Service Everyone was curteus and the service was completed in a timely manner. The waiting was comfortable with furnished with free refreshments. They even w Everyone was curteus and the service was completed in a timely manner. The waiting was comfortable with furnished with free refreshments. They even washed my car. More

10,000 mile check up I was driving by the dealership and they fit me in on a day that wasn't my appointment. They took great care of me!!! Quick, very friendly and extreme I was driving by the dealership and they fit me in on a day that wasn't my appointment. They took great care of me!!! Quick, very friendly and extremely eager to please. The man I fist worked with ten months ago saw me and asked how my 14 year old son was doing by name. Great people here!!! More

Best customer service person Diane! Diane is awesome and goes the extra mile... she deserves a raise...both were helpful and did a great job... Bobs great too...great people. Diane is awesome and goes the extra mile... she deserves a raise...both were helpful and did a great job... Bobs great too...great people. More

great customer service - makes me feels that I am valued From the time I schedule my appointment, I am treated with respect and that I am important to the dealership. This is my 4th Corolla! From the time I schedule my appointment, I am treated with respect and that I am important to the dealership. This is my 4th Corolla! More

Excellent service We were visiting from out of state and stopped by for convenience and location. Staff was very friendly and attentive. Jeff is awesome! We will ret We were visiting from out of state and stopped by for convenience and location. Staff was very friendly and attentive. Jeff is awesome! We will return here if ever in the area and need something for the car. More