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Berlin City Toyota of Portland
Portland, ME
1,140 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,140 reviews
July 10, 2017
Great Have always been pleased with the friendly, efficient service I have received from Berlin City Toyota of Portland. Answered all my questions about my Have always been pleased with the friendly, efficient service I have received from Berlin City Toyota of Portland. Answered all my questions about my recent maintenance checkup. Never disappointed. More
by chuck189
Employees Worked With
Jeff and Jesse
July 10, 2017
a good experience very quick and friendly service - the shuttle was very good as well - the estimate was accurate - the service was good - I always have service done very quick and friendly service - the shuttle was very good as well - the estimate was accurate - the service was good - I always have service done here More
by Neale
Employees Worked With
Mike, Deb
July 08, 2017
Disappointing Customer Service Went in to have a state inspection, which was completed in 40 minutes. Saw that my car was ready for me and I waited for the service staff to call me Went in to have a state inspection, which was completed in 40 minutes. Saw that my car was ready for me and I waited for the service staff to call me from the waiting room. Waited for almost an hour before I spoke to Amy, trying to figure out what was taking so long. She said that she hadn't started the "documentation" and that I had to wait. So I waited for yet another hour, and still nothing. The second time I spoke to Amy she finally tried to help me, and printed the documentation so I could be on my way. If I hadn't spoken to her multiple times, I would have been waiting all day. There was a clear lack of communication with the service team. What should have been a quick service turned into a 3 hour endeavor for a simple state inspection. Very surprised that this is how lessees are treated at Berlin City Toyota. More
by Ryan
Employees Worked With
Amy Dunn
July 08, 2017
Berlin fixed problem others created We arrived at Berlin with a RAV4. A local gas station 4 hours away had neglected to put cap on oil reservoir after an oil change 2 days earlier. We w We arrived at Berlin with a RAV4. A local gas station 4 hours away had neglected to put cap on oil reservoir after an oil change 2 days earlier. We were treated royally and quickly. Thank you!! More
by Pastene
Employees Worked With
Not sure of name of female service worker
July 08, 2017
Great job, as usual Service was prompt, professional, and courteous. Special Kudos to Michael Wildes (service advisor), Matt Almy, and Mutombo Mutombo (have dealt with bo Service was prompt, professional, and courteous. Special Kudos to Michael Wildes (service advisor), Matt Almy, and Mutombo Mutombo (have dealt with both in the past, and they always go out of their way to make me feel welcome. More
by Andrew Young
Employees Worked With
Michael Wildes, Mutombo Mutombo, Matt Almy
July 07, 2017
Excellence in Sales I felt an excellent rapport with salesperson Melanie Larcombe who was friendly, knowledgeable, and respectful. I knew the vehicle I wanted to purchase I felt an excellent rapport with salesperson Melanie Larcombe who was friendly, knowledgeable, and respectful. I knew the vehicle I wanted to purchase before going to the dealership, and with several dealership choices out there, the salesperson is truly key. Overall, the vibe of Berlin City is so positive! I love my new Highlander! More
by CHM1974
Employees Worked With
Melanie Larcombe
July 07, 2017
10,000 mile service Excellent service. Timely, professional, friendly, comfortable waiting area. Well done! I appreciate your attention to detail and the prompt service. Excellent service. Timely, professional, friendly, comfortable waiting area. Well done! I appreciate your attention to detail and the prompt service. And having bottles of water is also very nice! Thank you. More
by Amanda1216
Employees Worked With
Unknown
July 07, 2017
Always accommodating Honest about replacing my AC telling me ahead of time that my warranty covered all the costs (that was a wonderful surprise to me.) Got me in by 7:00 Honest about replacing my AC telling me ahead of time that my warranty covered all the costs (that was a wonderful surprise to me.) Got me in by 7:00 am and on the road by 9:00 am. See there is still such a thing as customer service! More
by Douglas J Porter
Employees Worked With
Tim
July 06, 2017
Fast and easy Excellent service, nice facility and professional people. The waiting area is comfortable, and the service was high quality. This has been consistent Excellent service, nice facility and professional people. The waiting area is comfortable, and the service was high quality. This has been consistent with all my dealings with this dealership. More
by GregS
Employees Worked With
Mike
July 05, 2017
purchased 2 vehicles We had a wonderful experience from start to finish. The process was smooth and we had great help from our salesman. Thank you for everything. We had a wonderful experience from start to finish. The process was smooth and we had great help from our salesman. Thank you for everything. More
by bugs
Employees Worked With
Stephen Lawrence
