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Berlin City Toyota of Portland
Portland, ME
1,140 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,140 reviews
August 07, 2017
Very accommodating This dealership gave us the best deal on the specific car that we were looking for. The sales staff was exceptionally helpful and knowledgeable! We we This dealership gave us the best deal on the specific car that we were looking for. The sales staff was exceptionally helpful and knowledgeable! We were very pleased with their service. More
by EPreston
Employees Worked With
Dominick Bernard, Matt Knightly and Tim Brown
August 07, 2017
Excellent service I live in NY and was in Maine on vacstion. Had never been to Berlin City before. Made an online appointment for the next day. Was greeted by a nic I live in NY and was in Maine on vacstion. Had never been to Berlin City before. Made an online appointment for the next day. Was greeted by a nice young lady who knew all my info and advised that my advisor would be right out. Mike came out and confirmed my request for LOF and rotate tires. He provided me with a time and cost expectation. Waiting area was clean comfortable and stocked with coffee and snacks. They were all very welcoming. Made me feel right at home. More
by MENY
Employees Worked With
Mike
August 06, 2017
Efficient and Friendly Toyota keeps track of time frame, projected mileage, and corresponding service needs then sets up appointment and email reminders in advance, Easy dro Toyota keeps track of time frame, projected mileage, and corresponding service needs then sets up appointment and email reminders in advance, Easy drop off, and Timely service all make it hassle free. Staff are knowledgeable and friendly More
by onetwothree
Employees Worked With
Amy
August 06, 2017
Regular oil service Easy. I usually wait for the service but had some commitments this time so used the shuttle service to my home and driver picked me up and returned me Easy. I usually wait for the service but had some commitments this time so used the shuttle service to my home and driver picked me up and returned me to dealer. Very easy and convenient. More
by Ncs49
Employees Worked With
Mike-- service, Curt- shuttle driver
August 05, 2017
On time, on price, with Friendly Human interaction. Friendly: Jesse recognized my face, used my name and worked with me on a just price and delivered within a manageable time frame. One minor error but Friendly: Jesse recognized my face, used my name and worked with me on a just price and delivered within a manageable time frame. One minor error but it was corrected in my favor. This dealership always takes care of the customer in the service department. More
by R.C.
Employees Worked With
Jesse T
August 05, 2017
Excellent experience Everyone was friendly and attentive, and the service was thorough. The space was clean and the waiting area comfortable with nice amenities. The servi Everyone was friendly and attentive, and the service was thorough. The space was clean and the waiting area comfortable with nice amenities. The service team was organized and worked well together, which made my experience there super easy. More
by 4runnergal
Employees Worked With
Diane
August 04, 2017
excellent overall The process was relatively easy and Nick was great to work with. Our vehicle was ready and we were shown how to operate many of the features/systems. The process was relatively easy and Nick was great to work with. Our vehicle was ready and we were shown how to operate many of the features/systems. More
by ronanddiane
Employees Worked With
nick nadeau
August 03, 2017
Very friendly and professional and efficient Jeff was excellent he was very informative and always gave me updates on the process of my car.I was in and out pretty fast and the icing on the cake Jeff was excellent he was very informative and always gave me updates on the process of my car.I was in and out pretty fast and the icing on the cake was when my car was washed.Thats a excellent perk. More
by Travelnurse
Employees Worked With
Jeff
August 03, 2017
Completely satisfactory Jeff Bishop provided excellent service. I have some physical limitations and he went out of his way to be sure that I would not have any problems. He Jeff Bishop provided excellent service. I have some physical limitations and he went out of his way to be sure that I would not have any problems. He should be a role model for all of your service advisors. More
by Gary39
Employees Worked With
Jeff Bishop
August 03, 2017
Buying my new Corolla I had a great experience buying my car at Berlin city Toyota. They had the best price in a wide area for the model I was looking for. Pete Gordon, ou I had a great experience buying my car at Berlin city Toyota. They had the best price in a wide area for the model I was looking for. Pete Gordon, our sales associate was very helpful. He took the time to show me all the features on this car. More
by Barbara
Employees Worked With
Pete Gordon, Cliff
