Berlin City Toyota of Portland

Maintenance Service (5K) Arrived 5 minutes before my scheduled appointment. I was driving off the lot about 25 minutes later. Very happy with Jesse as he was very polite and k Arrived 5 minutes before my scheduled appointment. I was driving off the lot about 25 minutes later. Very happy with Jesse as he was very polite and knowledgeable. More

Very professional service - as usual Car service was completed satisfactorily and within the pre-advised amount of time. Advisor was helpful and courteous. Overall a very professional ser Car service was completed satisfactorily and within the pre-advised amount of time. Advisor was helpful and courteous. Overall a very professional service and I would recommend the dealership to friends More

Excellent customer service and still be found. I have always bought Toyota vehicles the name speaks for itself. The service department has had some change over the last year. The new employees ar I have always bought Toyota vehicles the name speaks for itself. The service department has had some change over the last year. The new employees are eager to please The staff always pleasant and professional. Ready to answer all questions and go out of the way to find the answers that you need. I purchased a new Toyota Rav 4 2017 recently. The experience we had was beyond what we thought it was going to be. Our representative was Mr. Gabe Axelson. He was very informative and answered all questions. I also wanted a automatic starter added to my package . It was arranged and done before I picked up the Rav 4. Excellent customer service is hard to find. Toyota still stands up to my expectations. I have had the pleasure of talking with the manager of Toyota in Westbrook Maine on several occasions Matt Almy. I feel very confident to contact him with any concerns. Mr. Almy commitment and team focus on great communication with customers. I recommend Toyota to all my family,friends and co workers. More

Maintenance Service Visit Arrived early for my scheduled maintenance and was attended to immediately. Tim was tied up, so Diane started the process. Bob, the shuttle driver, ev Arrived early for my scheduled maintenance and was attended to immediately. Tim was tied up, so Diane started the process. Bob, the shuttle driver, even took me to my destination early! Everything went smoothly, as always! More

A Pleasant, Helpful and successful car buying Experience I must have visited some 15-20 car dealers in our search for a replacement for our 10 year old Highlander Hybrid and Berlin City was by far the most h I must have visited some 15-20 car dealers in our search for a replacement for our 10 year old Highlander Hybrid and Berlin City was by far the most helpful. Our salesperson, Tyler Zimba, was a pleasure to work with, informative, helpful, responsive to our preferences, considerate of our at times rushed schedules. In short he made the car shopping experience an interesting and pleasant one. More

service visit I came early and they were able to take the van in and it seemed to take a reasonable time for the 30,000 mile service. Jeff was very nice. I came early and they were able to take the van in and it seemed to take a reasonable time for the 30,000 mile service. Jeff was very nice. More

Service visit Amy was a very nice service representative. The service wait time was quick and price was as expected. There were no surprises and everything's was ex Amy was a very nice service representative. The service wait time was quick and price was as expected. There were no surprises and everything's was explained well. More

The service was pleasant, efficient, and thorough. Thank you for a quick and pleasant car inspection. The appointment started on time, took less than an hour, and the customer service person gave me a Thank you for a quick and pleasant car inspection. The appointment started on time, took less than an hour, and the customer service person gave me a detailed review of the state of my car. Thank you Toyota! More

Minimal repair where minimal is appropriate Relatively minor damage beneath the engine compartment could have been an excuse for a very expensive replacement part and installation. A very practi Relatively minor damage beneath the engine compartment could have been an excuse for a very expensive replacement part and installation. A very practical repair saved me a lot of money. More

Never thought buying a car could be so easy!!! From my phone contacts till we walked out the door the whole experience was just a pleasure. Jon Olmstead was my first contact and he answered all of From my phone contacts till we walked out the door the whole experience was just a pleasure. Jon Olmstead was my first contact and he answered all of my many questions and sent me all the information on the Corolla LE that I needed. I am sorry that he left for vacation before We could get back to Maine and come in for a test drive. He gave me the name of Matt Knightly one of your sales reps to contact when we came in. Even thought he was busy with another customer he did double duty and made us feel at home and got us on a test drive. He somehow worked two of us at a time and helped us fell wanted . He was just wonderful to deal with. When we picked up the car he spent a long time with use explaining the car in and out an even helping us sink the phone and the Blue Tooth of the car. The sales Manager Charlie was so helpful when it came to closing the deal and getting the number we were looking for on the car. Jarod the finance expert got us a great rate and did a very fine job of making sure all options were covered and getting through the paper work in a very timely fashion. It was the best car buying experience I and my wife have ever had. My wife and I were treated as equal partners and with great respect by all we can in contact with. Mark and Joanne Crepeau More