Berlin City Toyota of Portland

warranty service vehicle under warranty had a dead factory installed battery. called for an appointment, service writer said 3 weeks for an appointment, left me withou vehicle under warranty had a dead factory installed battery. called for an appointment, service writer said 3 weeks for an appointment, left me without a vehicle. service writer said i could leave a message with manager. not acceptable. eric johnson says since the appointment did not meet my satisfaction, no reimbursement from another vendor. never again at berlin city More

SOLD! I have been shopping for a Cadillac CTS for some time that had the perfect combination of performance and options. Berlin City had what I was looking I have been shopping for a Cadillac CTS for some time that had the perfect combination of performance and options. Berlin City had what I was looking for. I live in New Hampshire, and contacted Mike Profenno via email. Mike was immediately responsive to all of my inquiries, and in no time at all, Berlin City delivered my dream Cadillac to me in New Hampshire. I had an outstanding experience. I couldn't get that kind of service in my own town. More

Doesn't take responsibility for their mistakes Paid $1700 for work on the brakes and the car came back making a loud THWAP, THWAP sound when braking quickly. Called and forced to make an appointmen Paid $1700 for work on the brakes and the car came back making a loud THWAP, THWAP sound when braking quickly. Called and forced to make an appointment weeks out. Dropped the car off and they drove and couldn't find a problem! Forced to make another appointment and made them test drive it with me and they finally acknowledged there was a problem. The technician had installed them incorrectly and the new drums were damaged and had to be replaced again. Very bad experience. If there's a problem with your work, do not give customers the phone-tree runaround. Get it fixed right away. This would be a one star but we did't die while the brakes were bad and they didn't charge to fix the damage they caused at least—so that's something. More

Great online experience led to a sale I did most of my research online when shopping for my next vehicle, mostly because I lack the time but also because many dealerships will be extremely I did most of my research online when shopping for my next vehicle, mostly because I lack the time but also because many dealerships will be extremely aggressive and / or glib to try to get you to make the purchase immediately. Working with Dominick was the opposite experience. He provided a strong quote up front, was responsive to further inquiries, and didn't flood my email trying to get me to come into the dealership. When the day came, I drove the additional half-hour to Portland and purchased my new car from him. Cliff facilitated the paperwork side of things to make sure I could get a good financing offer through the dealership, and I spent considerably less time overall embroidering my name on sheafs of paper than I ever had before in a dealership. I'm glad I was able to work with Berlin City, and am very pleased with my purchase experience. More

Deceiving This is the second time that I had really bad experience here. It’s awful! Telling costumers how long the service is gonna take is very important beca This is the second time that I had really bad experience here. It’s awful! Telling costumers how long the service is gonna take is very important because people work around there schedule to get things done to make it to work or any other commitments they may have. Especially mentioning to them you will have to work right after. I was told it will take 30 to 45 minutes for my service base on the workflow and how busy they are but my car didn’t get done after an hour and half almost two hours for an OIL CHANGE! More

Works hard to resolve issues My experience started out negative but after working with Matt, the general manager, we were able to resolve the issues. He was patient and helpful an My experience started out negative but after working with Matt, the general manager, we were able to resolve the issues. He was patient and helpful and worked hard to make my experience a positive one. More

Very Happy with BCT service The Berlin City staff was prompt and efficient. The price was reasonable and Service Advisor Eric Ellery was very helpful and accommodating. I would The Berlin City staff was prompt and efficient. The price was reasonable and Service Advisor Eric Ellery was very helpful and accommodating. I would definitely rhighly ecommend Berlin City service. A totally positive experience. More

went to get an oil change I found the experience to be superb with Eric Hale. Kept me up to date with the progress my car was making and recommended everything that needed to b I found the experience to be superb with Eric Hale. Kept me up to date with the progress my car was making and recommended everything that needed to be done. Loved the experience. More

excellent Very happy with the service. The whole experience was great and would recommend Berlin City Toyota of Portland to any one who values their car. Very happy with the service. The whole experience was great and would recommend Berlin City Toyota of Portland to any one who values their car. More

Thanks, Derek Derek did a great job. My appointment was unscheduled and I was fortunate enough to be helped by him in an efficient and satisfactory manner. Derek did a great job. My appointment was unscheduled and I was fortunate enough to be helped by him in an efficient and satisfactory manner. More