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Berlin City Toyota of Portland
Portland, ME
1,140 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,140 reviews
November 30, 2017
Great Customer Service Diane went the extra step while dealing with my 3rd party extended warranty coverage company. The situation could have cost me a lot of money, if Dian Diane went the extra step while dealing with my 3rd party extended warranty coverage company. The situation could have cost me a lot of money, if Diane wasn't willing to go above and beyond, which she did! Thank you! More
by DebZ
Employees Worked With
Diane Fortin
November 30, 2017
Normal service appointment My vehicle was received and finished on time. Multi point inspection was discussed thoroughly and I took the action recommended by the service tech. T My vehicle was received and finished on time. Multi point inspection was discussed thoroughly and I took the action recommended by the service tech. The same very good service I have enjoyed for several years More
by none
Employees Worked With
Diane Fortin
November 30, 2017
Great Sales Opportunity They notified me of a better deal on a better truck and made the trade in hassle free. Even dropped the vehicle off and did the paperwork at my house. They notified me of a better deal on a better truck and made the trade in hassle free. Even dropped the vehicle off and did the paperwork at my house. More
by Flashart
Employees Worked With
Mike Hanlon
November 30, 2017
Happy Customer This was a warranty (air bag) service and I cannot comment on the workmanship.. Easy and expedient intake and courtesy ride back home and again back This was a warranty (air bag) service and I cannot comment on the workmanship.. Easy and expedient intake and courtesy ride back home and again back to dealership. Friendly people all around. More
by ToyotaCamry
Employees Worked With
Everybody I dealt with
November 30, 2017
Staff explained the issues and solved them quickly. Slow loss of tire pressure has been a problem for months. Five tire companies tried to solve it. Finally, Berlin City Toyota appears to have solve the Slow loss of tire pressure has been a problem for months. Five tire companies tried to solve it. Finally, Berlin City Toyota appears to have solve the problem. More
by Dr. Brian M. Marcotte
Employees Worked With
Jeff. He helped me. He was excellent! He explained all issues that needed service. The problem appears solved>
November 29, 2017
Great dealership! Have had nothing but an easy and satisfied experience at this dealership. Each time they keep my updated on timing of any maintenance. When I first Have had nothing but an easy and satisfied experience at this dealership. Each time they keep my updated on timing of any maintenance. When I first bought I had no pressure to make a decision--was given time to think it over. More
by Tacoma lover
Employees Worked With
Mike
November 29, 2017
Easy to deal with. Good people We Always go to Berlin city Toyota. They work well with us and always accommodate our needs. Peter is a great sales person and treats us well. We Always go to Berlin city Toyota. They work well with us and always accommodate our needs. Peter is a great sales person and treats us well. More
by Jacob Ledesma
Employees Worked With
Peter thibeault,
November 29, 2017
Service delay Took nearly 2 hours for the 5000 mile check up. I don't know why it took so long; I thought that you had an express service. Took nearly 2 hours for the 5000 mile check up. I don't know why it took so long; I thought that you had an express service. More
by Sienna
Employees Worked With
Harold
November 29, 2017
Friendly efficient service I called my service advisor to schedule the appointment for the25,000 mile service on my Toyota Highlander. She scheduled it when I wanted it. The s I called my service advisor to schedule the appointment for the25,000 mile service on my Toyota Highlander. She scheduled it when I wanted it. The service worked like clockwork. I’m very happy with Berlin City Toyota. More
by Steve1
Employees Worked With
Diane Fortin
November 28, 2017
Oh my gosh! I can't believe it's mine!! This was the easiest car buying experience, ever! Melanie did a great job and was super helpful! I can't believe I have a new, perfect, Highlander sit This was the easiest car buying experience, ever! Melanie did a great job and was super helpful! I can't believe I have a new, perfect, Highlander sitting in my driveway right now! More
by cookwithjen
Employees Worked With
Melanie Larcombe
