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Berlin City Toyota of Portland
Portland, ME
1,140 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,140 reviews
January 07, 2018
A pleasant experience Melanie was easy to communicate with and she answered all my questions quickly and honestly. I was undecided about whether to lease a 2017 or 2018 an Melanie was easy to communicate with and she answered all my questions quickly and honestly. I was undecided about whether to lease a 2017 or 2018 and she allayed my concerns. I wound up leasing a 2018 Highlander XLE. I plan to return to Berlin City Toyota of Portland for future vehicle needs. More
by Happy camper
Employees Worked With
Melanie, Brad
January 07, 2018
Great customer service. They earn the five star rating. The local Toyota dealership cares for their customers and wants to satisfy their needs and concerns. Will continue to be a Toyota customer. Thank you The local Toyota dealership cares for their customers and wants to satisfy their needs and concerns. Will continue to be a Toyota customer. Thank you More
by nanearl
Employees Worked With
Diane has great customer skills, she is top in my book, and a pleasure to deal with,
January 03, 2018
Pulled it Off The dealership met my expectations, and they can be high. Thank you. Good selection, met my color needs, and financing needs. It was awful cold out The dealership met my expectations, and they can be high. Thank you. Good selection, met my color needs, and financing needs. It was awful cold outside though! More
by Yoyoyo
Employees Worked With
Mike, Chris
January 02, 2018
Courtesy and Professionalism The sales team was very courteous and friendly and made me feel at home from the start. They outlined all my options in great detail and gave me the The sales team was very courteous and friendly and made me feel at home from the start. They outlined all my options in great detail and gave me the time needed for me to reach my final decision. The Finance Rep handled everything in a very timely manner and answered all of my questions. Great job by all! More
by sibs
Employees Worked With
Chad Swett, Mike Begley and Jared from Finance
January 02, 2018
Seamless Process I had a vehicle delivered from Berlin City to Connecticut, and I have to say the process was relatively seamless and my salesman Steve was attentive a I had a vehicle delivered from Berlin City to Connecticut, and I have to say the process was relatively seamless and my salesman Steve was attentive and responsive to my issues. I would recommend and use again. More
by PeregrineNYC
Employees Worked With
Steve, Cliff
January 01, 2018
Would recommend Berlin City and Steve Lawrence to everyone s Steve and Berlin City are great to work with and very fair. No games or gimmicks. We would recommend the dealership and Steve to all friends and famil Steve and Berlin City are great to work with and very fair. No games or gimmicks. We would recommend the dealership and Steve to all friends and family. Norman Maze More
by Swettmaze
Employees Worked With
Steve Lawrence
January 01, 2018
No pressure, great attention Provided all information I needed, friendly, helpful, good to work with, prompt with information, explained everything, car was ready and waiting, I w Provided all information I needed, friendly, helpful, good to work with, prompt with information, explained everything, car was ready and waiting, I will go back again More
by Susan
Employees Worked With
Peter T
January 01, 2018
Bought the Car! Pete from Berlin City Toyota gave me great service. He first responded to an inquiry I made over the internet. He was polite and informative, not ag Pete from Berlin City Toyota gave me great service. He first responded to an inquiry I made over the internet. He was polite and informative, not aggressive in any way. When I went in for a test drive, the car was ready and more questions were answered. I got a good price right first time. It took me several days to figure out how to finance the car and he was patient. I appreciated the low kiey service. More
by Susan
Employees Worked With
Peter Tetrault
January 01, 2018
Best Car Service - Hands Down! I will continue to use Berlin City Toyota - Not sure why they did not wash my car, this time. They always do :) Ann V Quinlan Spiral Journeys, In I will continue to use Berlin City Toyota - Not sure why they did not wash my car, this time. They always do :) Ann V Quinlan Spiral Journeys, Inc. More
by Spiral1988
Employees Worked With
Diane Fortin/Edwin Libby
December 31, 2017
It was easy and a great experience. The service rep,Diane, kept me informed on the progress of the repair and even finished earlier than expected. The wait time was shorter than expected The service rep,Diane, kept me informed on the progress of the repair and even finished earlier than expected. The wait time was shorter than expected. I do work for this dealership as a PT driver. More
by george42
Employees Worked With
Diane
