Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Berlin City Toyota of Portland
Portland, ME
1,140 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,140 reviews
January 23, 2018
Had an emergency visit for my Sequoia Had a problem with my Sequoia. They were able to get me right in and fixed the first time within a day. Very prompt, friendly staff. Will use them aga Had a problem with my Sequoia. They were able to get me right in and fixed the first time within a day. Very prompt, friendly staff. Will use them again. More
by rhk119
Employees Worked With
Harold
January 22, 2018
Recent Service Experience I have had my Highlander serviced at Berlin City ever since I purchased it in 2009. The service advisors are always friendly and very professional and I have had my Highlander serviced at Berlin City ever since I purchased it in 2009. The service advisors are always friendly and very professional and clearly explain what work needs to be done. I always feel like have been treated fairly. More
by Les
Employees Worked With
Mike
January 21, 2018
Great Friendly, Timely Service The work was done sooner than expected, they got me in right away, and the people were very friendly and pleasant to talk with, we even had a few laug The work was done sooner than expected, they got me in right away, and the people were very friendly and pleasant to talk with, we even had a few laughs. More
by Francis McNally
Employees Worked With
Jesse Travares
January 20, 2018
comfortable experience MY SON KEVIN YOUNG RECOMMENDED BERLIN CITY TOYOTA TO ME AS HE & HIS WIFE HAVE BEEN PURCHASING TOYOTA'S FOR YEARS .WE MET WITH MELANIE LARCOMBE AND I F MY SON KEVIN YOUNG RECOMMENDED BERLIN CITY TOYOTA TO ME AS HE & HIS WIFE HAVE BEEN PURCHASING TOYOTA'S FOR YEARS .WE MET WITH MELANIE LARCOMBE AND I FELT VERY COMFORTABLE WITH HER ,SHE LISTENED TO WHAT I WAS LOOKING FOR AND GOT ME INTO MY NEW TOYOTA THAT DAY, IT WAS THE COLOR I WANTED AND A LOT OF EXTRAS THAT I DID NOT EXPECT . I WOULD RECOMMEND MELANIE TO ANYONE I KNOW THAT IS LOOKING FOR A NEW TOYOTA OR WHAT EVER . THANK YOU MELANIE !!! More
by GEORGIANA M young
Employees Worked With
MELANIE LARCOMBE
January 17, 2018
Flat tire Came in at 4:50 pm with a flat run flat tire. We still had three hours more driving. Technician offered to stay late, very helpful, fast service and Came in at 4:50 pm with a flat run flat tire. We still had three hours more driving. Technician offered to stay late, very helpful, fast service and got us back on the road. Couldn’t have been nicer. More
by T
Employees Worked With
Jesse Tavares
January 17, 2018
Very professional personnel I was treated with utmost respect and all my concerns were treated professionally. My maintenance manager was very polite and courteous. Highly reco I was treated with utmost respect and all my concerns were treated professionally. My maintenance manager was very polite and courteous. Highly recommended. Never had a bad a bad experience here, More
by Barebutt
Employees Worked With
Jeff Bishop
January 17, 2018
It was a great experience with no major issues or concerns. Jeff, the service rep, was polite and answered all my questions. When he discovered a problem, he called me and offered a solution. My car was ready w Jeff, the service rep, was polite and answered all my questions. When he discovered a problem, he called me and offered a solution. My car was ready when indicated. More
by george42
Employees Worked With
Jeff
January 17, 2018
scheduled 5000 mile maintenance On-time, comprehensive, efficient and friendly service; Jesse was great to work with; Comfortable and clean customer waiting area; Comprehensive servi On-time, comprehensive, efficient and friendly service; Jesse was great to work with; Comfortable and clean customer waiting area; Comprehensive service report and service rep made himself available for any questions and.or follow up. More
by ronanddiane
Employees Worked With
Jesse
January 16, 2018
Stellar Service Jeff is an excellent service rep. Great sense of humor and tells it like it is. It's always a great experience at Berlin City! Jeff is an excellent service rep. Great sense of humor and tells it like it is. It's always a great experience at Berlin City! More
by wdiffin
Employees Worked With
Jeff
January 16, 2018
The best experience we have ever had! We were welcomed by Harold Blaney, who went above and beyond to assist us and with a huge smile. He led us to Melanie Larcombe. This lovely person h We were welcomed by Harold Blaney, who went above and beyond to assist us and with a huge smile. He led us to Melanie Larcombe. This lovely person helped us lease our next toyota Rav 4. Melanie knows her stuff! Her pleasant personality made it so easy to work with. Outstanding sales person. Then to close the deal we met with Jared Grant. He was organized and on top of all the paperwork. He was really patient and answered all of our questions. All in all we want to thank everyone so very very much!!!!!! More
by Lori and Ed
Employees Worked With
Melanie, Harold, Jared
