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Berlin City Toyota of Portland
Portland, ME
1,140 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,140 reviews
March 08, 2018
Service was done faster than I expected. Everyone was very I was pleased with my service. Everyone was friendly. Dom ? (the person who I purchased my vehicle from remembered who I was. In all a comfortable I was pleased with my service. Everyone was friendly. Dom ? (the person who I purchased my vehicle from remembered who I was. In all a comfortable experience. More
by Chris
Employees Worked With
Jeff Bishop, Dom ? last name
March 08, 2018
Fast service and friendly people I have had a wonderful car buying experience at the Berlin City Toyota of Portland. From the time I stepped in the building to the time I left with my I have had a wonderful car buying experience at the Berlin City Toyota of Portland. From the time I stepped in the building to the time I left with my new car, Stephen Lawrence was really responsive and helpful. He took the time to understand me and price negotiations were effective. Really satisfied with my car and dealership. More
by Serge
Employees Worked With
Stephen Lawrence, Cliff Gajtkowski
March 07, 2018
Quick, courteous, and reasonably priced. Quick and accurate diagnosis. Quick service appointment. Work completed when promised. Unexpected discounts were applied which always helps. Called to Quick and accurate diagnosis. Quick service appointment. Work completed when promised. Unexpected discounts were applied which always helps. Called to keep me informed on work progress. I picked up a clean and nice running truck. More
by Toyota Guy
Employees Worked With
Diane, service advisor
March 07, 2018
I felt it was a good deal Mike Profeno was awesome, worked had st getting the deal done, this is my 3rd vehicle in 5 years through Berlin city, great experience, thank you mike Mike Profeno was awesome, worked had st getting the deal done, this is my 3rd vehicle in 5 years through Berlin city, great experience, thank you mike More
by Bob5153
Employees Worked With
Mike profeno
March 07, 2018
Toyota purchase is good I feel Mark seems to be a good person even though I don,t know him that well.Mark Hunter eventually understood just what I am looking for in the end I feel Mark seems to be a good person even though I don,t know him that well.Mark Hunter eventually understood just what I am looking for in the end purchasing the Toyota from this dealership.I love my Toyota and plan to keep it.This employee in your sales department had patience with me but some of your other employees have no patience. More
by Flashy gal
Employees Worked With
March 07, 2018
Only in town for a week and needed some unexpected work unsheduled appt set up and got in 3 business days later, work completed same day as appt.; missed only one thing tire low pressure dash light. unsheduled appt set up and got in 3 business days later, work completed same day as appt.; missed only one thing tire low pressure dash light. More
by bro4gas
Employees Worked With
Jeff Bishop
March 07, 2018
New Toyota Purchase We had a great experience at Berlin City Toyota. I was looking for a certain vehicle, but that one didn't work out. Tucker suggested a different one a We had a great experience at Berlin City Toyota. I was looking for a certain vehicle, but that one didn't work out. Tucker suggested a different one and it ended up being the perfect 4Runner! The customer service was great and we will be back for future business. Thank you, Tucker!! More
by 4RUNNER
Employees Worked With
Tucker, Sales
March 06, 2018
Had a great experience with service advisor Mike Wildes Excellent service experience under the very professional Mike Wildes. He actually solved one of my problems as I talked with him in the garage entry a Excellent service experience under the very professional Mike Wildes. He actually solved one of my problems as I talked with him in the garage entry area. All of my interactions with him were concise, rewarding as a customer and upbeat. More
by Stephen Hunt
Employees Worked With
Mike Wildes
March 02, 2018
Berlin City is "Easy"! Eric- all of your people have been wonderful at your dealership. While I may not interact frequently, when I do I am treated courteously, respectfully Eric- all of your people have been wonderful at your dealership. While I may not interact frequently, when I do I am treated courteously, respectfully and have never had a "bad" experience. Your folks accomodate the customer needs without skipping beat! I cannot imagine doing business with any other dealership than Berlin City....Best regards, Capt. Roki S. Horr More
by Capt. RS Horr
March 01, 2018
another Tacoma I have leased my last three Tacomas and my wifes Rav4 at Berlin City. to make things fair I went to Prime first and realized I left Massachusetts for I have leased my last three Tacomas and my wifes Rav4 at Berlin City. to make things fair I went to Prime first and realized I left Massachusetts for a reason ;) I got my quote and brought it to Berlin City and It was within dollars, so I went with the place I have no reason to leave. Tim Brown was great as always and Mutombo was just awesome!!! More
by Tacoma Guy
