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Berlin City Toyota of Portland
Portland, ME
1,140 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,140 reviews
March 31, 2018
Excellent service department. The Berlin City Toyota Service department is great. Having my corolla serviced for 10k miles was very easy and quick. Brad is fantastic and was very a The Berlin City Toyota Service department is great. Having my corolla serviced for 10k miles was very easy and quick. Brad is fantastic and was very attentive and went above and beyond. More
by Jbisson
Employees Worked With
Brad
March 31, 2018
State inspection My service writer and the service technician didn't recommend anything except truly necessary work. Happy with my experience now and in the past. Wil My service writer and the service technician didn't recommend anything except truly necessary work. Happy with my experience now and in the past. Will return in the future. More
by Prius Owner
Employees Worked With
Jeff Bishop
March 30, 2018
Good experience Everything went very well, good people to work with. The price point was okay, but a little more than I initially wanted to spend. In the end, it was Everything went very well, good people to work with. The price point was okay, but a little more than I initially wanted to spend. In the end, it was worth it. More
by Steve Gee
Employees Worked With
Michael Begley
March 29, 2018
Sticker My appointment was for a sticker and I was provided with an overall review of my vehicles condition. and it was also washed. The service advisor revie My appointment was for a sticker and I was provided with an overall review of my vehicles condition. and it was also washed. The service advisor reviewed my vehicles report with me. Then I was pleasantly surprised to see that the exterior had been washed. Thank you Toyota of Portland. More
by DHLH
Employees Worked With
Harold Blaney
March 29, 2018
Positive experience My car had to be towed on a Sunday to Berlin City a Toyota and I immediately emailed Diane Fortin and I had a response from her before 7:00AM on Monda My car had to be towed on a Sunday to Berlin City a Toyota and I immediately emailed Diane Fortin and I had a response from her before 7:00AM on Monday morning. She kept me informed of the problem and the diagnosis in a very timely manner via email. I always enjoy working with Diane, she is the face of the service department for me and I have always been pleased with her performance. I’ve never met or talked to a mechanic but I always feel like Diane will take care of me. 5 stars for a Diane. More
by Island Lady
Employees Worked With
Diane Fortin
March 28, 2018
Completed the work efficiently I appreciated that they worked to get all the services necessary completed before the end of the day. I went in for two things and ended up needing m I appreciated that they worked to get all the services necessary completed before the end of the day. I went in for two things and ended up needing more work than expected. More
by aolfene
Employees Worked With
Jeff Bishop
March 26, 2018
The customer came first, very knowledgeable sales rep The dealer met all of my expectations for my trade in and final pricing of the Rav 4. Since this was a car for my wife, I was very pleased to find th The dealer met all of my expectations for my trade in and final pricing of the Rav 4. Since this was a car for my wife, I was very pleased to find the exact model that fit her requirements. More
by DG
Employees Worked With
Steve Lawrence
March 25, 2018
Excellent Service on a weekend I had just picked up my new (used) Rav in Mass and noticed that I didn't have an inspection sticker. I stopped in at Berlin City Toyota. They got me I had just picked up my new (used) Rav in Mass and noticed that I didn't have an inspection sticker. I stopped in at Berlin City Toyota. They got me right in, gave me a sticker, checked my fluids, did a multi point check. The account manager printed off a maintenance record for me, from prior to me owning the car. Everyone was so very pleasant. Oh and my sticker was free. I will definitely be taking this new vehicle here for all my maintenance. More
by icb4you
Employees Worked With
I can't remember and my paperwork is out in my glove compartment.
March 24, 2018
GREAT CUSTOMER SERVICE HAROLD BLANEY WAS VERY KNOWLEDGEABLE AND MADE SURE I UNDERSTOOD EVERYTHING THAT WAS BEING DONE FOR MY TRUCK, HE ALSO TOOK TIME OUT TO LET ME KNOW THAT HAROLD BLANEY WAS VERY KNOWLEDGEABLE AND MADE SURE I UNDERSTOOD EVERYTHING THAT WAS BEING DONE FOR MY TRUCK, HE ALSO TOOK TIME OUT TO LET ME KNOW THAT I HAD A FEW OTHER ISSUES THAT I WAS NOT AWARE OF. I WAS IN AND OUT IN LESS THAN AN HOUR AND HALF. More
by WendyB
Employees Worked With
Harold Blaney
March 24, 2018
Regular maintenance Mike saved me some money by noticing I had purchased my tires at Berlin City and was entitled to free rotation. That along with fast service = happy c Mike saved me some money by noticing I had purchased my tires at Berlin City and was entitled to free rotation. That along with fast service = happy customer. More
by Park Espenschade
Employees Worked With
Michael Wildes
