Berlin City Toyota of Portland

This is my 5th vehicle purchased from Berlin City. . Almost did not buy my new Rav4 because of very poor responce from dealership on my 2021 4 Runner Prem. tire failure at 1200 miles.. But my wife stop . Almost did not buy my new Rav4 because of very poor responce from dealership on my 2021 4 Runner Prem. tire failure at 1200 miles.. But my wife stopped by just to see what the new Rav's were like and met Joe Reynolds.. His caring attention and product knowledge saved the day for Berlin.. He is truly an asset to your company.. Will seek him out for my next vehicle.. John More

I ordered a 2022 Rav 4 and was told it would arrive in 4 weeks. The dealership communication was perfect with current arrival updates and the vehicle arrived right on time! The management staff was professi weeks. The dealership communication was perfect with current arrival updates and the vehicle arrived right on time! The management staff was professional, and the sales consultant handled the delivery process and explained all features along with the paper work from office management, which was flawless. Let’s not forget the detailing, full tank of gas and the quality time spent at delivery proving they want a happy customer. Lastly, I wish there was a way give this dealer 10 stars as this entire staff deserves all the praise. More

It’s the 3rd Camry I’ve purchased, the dealership is great the salesman Brent set my phone to the car and that was it, I didn’t know how to set up car features and how they worked. I was very disappoint great the salesman Brent set my phone to the car and that was it, I didn’t know how to set up car features and how they worked. I was very disappointed. I went to Lee Honda in Auburn and they set up all my features thanks to my relations with the sales team, I was embarrassed. If I return for another car the only person I will deal with is Brady Blackman. More

I Drove almost 2hrs to buy a truck that I had my eyes set on I didn’t need a sales pitch because if everything panned out I was going to buy the truck. I told mark the sales man I had my own financing throug on I didn’t need a sales pitch because if everything panned out I was going to buy the truck. I told mark the sales man I had my own financing through a bank they use but he decided to do the loan application himself so the dealership can get a kickback which caused a big mess for me down the road. Then mark said the truck would be delivered to me which is nice because I lived far and it would be detailed and the tank would have a full tank of gas which when the truck arrived it had neither. There were stains in the back seat and I had a half tank of gas. Sometimes it’s more about core values that people value, honor and integrity means more to me and when you say one thing and do another it just leaves you with a nasty feeling about the company as a whole. I wish things could’ve went differently. More

I went to there to look at a used car but it had been sold. Joe Reynolds helped me look at another car that was similar. I didn't eventually buy it but Joe was great. I would do business with him anytime sold. Joe Reynolds helped me look at another car that was similar. I didn't eventually buy it but Joe was great. I would do business with him anytime. More

Was promised day after day about a second key for my sons new truck and never delivered. Kegan was the salesman, one lie after another. xxxx poor service from the young guy. Never will buy a thing again from new truck and never delivered. Kegan was the salesman, one lie after another. xxxx poor service from the young guy. Never will buy a thing again from Berlin just because he, they gave me the runaround about a key.. More

I always have dreaded buying a car and was pleasantly I always have dreaded buying a car and was pleasantly surprised with the excellent service I got at Berlin City Toyota in Portland. Everyone there wa I always have dreaded buying a car and was pleasantly surprised with the excellent service I got at Berlin City Toyota in Portland. Everyone there was most helpful as well as making me feel at ease. My salesman, Mark Hunter was delightful and you wouldn't meet a nicer, more considerate person. More

Multiple terrible experience with service technicians, especially Jeffery. Definition of sleezeball, no respect, very rude, felt taken advantage of got zero apologies or explanation of why the 800 dollars especially Jeffery. Definition of sleezeball, no respect, very rude, felt taken advantage of got zero apologies or explanation of why the 800 dollars of work put into the car didn’t work 3 months later. They just take your money and don’t care about providing good service More

I was looking for a 4Runner and found the exact color and model I wanted on Berlin City’s website, emailed them at 9pm, bought the car at 1pm the following day, hassle free. The sales associate Keegan Newma model I wanted on Berlin City’s website, emailed them at 9pm, bought the car at 1pm the following day, hassle free. The sales associate Keegan Newman is an exceptional young man who truly cares about his customers. Berlin City has a great team, Tim the Sales Manager, John in Finance, and Keegan made it happen and had the car delivered to my home in MA!! It was actually an enjoyable and Easy experience. A+ Gordon Clough More

Amazing customer service, went the extra mile to find the car and color I wanted. Traded out a vehicle they had with a dealer in Rhode Island to get exactly what I wanted even though they already had one on car and color I wanted. Traded out a vehicle they had with a dealer in Rhode Island to get exactly what I wanted even though they already had one on order that was stuck at port. Would make the 1-1/2 hour drive again just to buy another car. More