Berlin City Toyota of Portland

I give Berlin City Toyota and Ramzi Kamam such a high rating because from the start all the way to the conclusion of the sale, and beyond, the service we have received can only be rated top flight. From rating because from the start all the way to the conclusion of the sale, and beyond, the service we have received can only be rated top flight. From the start, Ramzi was warm and friendly, but not in the sort of way that makes you feel someone is just trying to get you to let down your critical faculties so that you'll buy something. Ramzi seemed truly interested in finding the best car he could for my needs. He went beyond the dictates of duty in looking up information for me on his computer, willingly taking us to Kelly Blue Book to see if the price being asked was a fair one. I purchased a car, and due to Berlin City's policy,I was allowed 4 days to return the car no questions asked if for some reason i had changed my mind. It so happened that my wife was away for the weekend when I got the car. As luck would have it, when she returned home she was not really happy with my choice. When we went together to return the car, I expected Ramzi to show some signs of displeasure, but he was as accepting and friendly as before and began with us the process of looking at other cars. He was as helpful and generous of spirit this time as the first time. And once we found the car we both wanted, he made sure that the entire process was as easy and efficient as possible. He took photos of us by our new car and before we got home he had already sent them to our home email. And after we'd bought the car and gone home, it was Ramzi who noticed a scratch on the driver's door (which we'd not seen when looking at the car since at that time it was already dark). He notified us of this via email and asked that we make an appointment to get that taken care of since a "Toyota certified car" should not be sold with that sort of defect. Imagine! This is rare treatment, rare integrity, in all my years of car buying (I'm 67). I confidently recommend Ramzi and Berlin City to anyone in the market to get a car, whether new or used. You'll not be disappointed! Indeed, you'll be very pleased that you decided to give them your business. More

was very happy with the service we received. we appreciated the efficiency without the high pressure of some dealerships. they were very willing to work with us to make a sale work for us. we als appreciated the efficiency without the high pressure of some dealerships. they were very willing to work with us to make a sale work for us. we also felt the prices were more reasonable than some of the other dealerships. More

This was the most pleasant automobile purchasing experience I have ever had in my 54+ years of car buying. Everyone we met at the dealership was pleasant and helpfull and saw to it that we were mate experience I have ever had in my 54+ years of car buying. Everyone we met at the dealership was pleasant and helpfull and saw to it that we were mated with a vehicle that matched our needs. I would go back to this Dealer and Salesperson for my next vehicle purchase in a heartbeat. More

I found the staff knowledgeable, helpful, and focused on my needs as a buyer ... as opposed to "making the biggest sale." Berlin City is my new car buying home ... and Ramzi is my new car buying sales perso my needs as a buyer ... as opposed to "making the biggest sale." Berlin City is my new car buying home ... and Ramzi is my new car buying sales personnel! The service I got at Berlin City was worth the longer drive from Bath to Portland! More

From the moment I walked into Berlin City Motors I was treated with respect and "over the top" friendly service. My salesperson was Ed Giroux, but I also dealt with Eric Mendoza. Both were quality young m treated with respect and "over the top" friendly service. My salesperson was Ed Giroux, but I also dealt with Eric Mendoza. Both were quality young men who handled my situation with care. I drove out of the dealership after two short visits in 2011 Camry with a price I could afford. It is obvious that the members of the Berlin City team are held to high standards as each member that I crossed paths with carried themselves with the same level of professionalism and friendliness. I was extremely pleased with Ed. He showed a tremendous amount of patience and was genuinely concerned with my car purchase. I have already recommended Berlin City Motors to my neighbors and will continue to do so. The service I received there is by far the best in the area. You should be proud of the employees you have and the service you provide!!! A very happy Camry owner!!! More

My old car, which I had been driving for eight years, finally died and I needed to car shop. I researched online for local dealerships with the best combination of new and used inventory, plus great fina finally died and I needed to car shop. I researched online for local dealerships with the best combination of new and used inventory, plus great financing. Berlin City Toyota Scion in Portland had the best combination of offerings. However, I was dreading the shopping experience, as this was the first time I'd shopped at a dealership and I'd heard horror stories about other dealerships in Portland. To my surprise, every interaction I had at Berlin City Toyota was respectful, friendly, and not-pushy. Ed Giroux, my Sales Guide, could not have been more helpful! He listened to me attentively, gave me unbiased advice, and helped me find an awesome car well within my budget. Cliff walked me through the financing options thoughtfully and helped me think about the pros and cons of different options. Ed and Cliff made my first car shopping experience easy, stress-free, and fun! I highly recommend this dealership, specifically Ed and Cliff, to everyone and I look forward to buying my next Toyota from them! More

2005 Tundra: Two years old; rodent damage deep in engine; no replacement part available anywhere; 10 days in shop while part is manufactured; cost to repair: $2,400. 2007 Tundra: Two years old; rodent damag no replacement part available anywhere; 10 days in shop while part is manufactured; cost to repair: $2,400. 2007 Tundra: Two years old; rodent damage deep in engine; no replacement part available anywhere; estimated time to manufacture part and repair, 21 days; estimated cost to repair, $1,500 and counting! Sounds like major design and supply problems to this consumer. To rub salt in the wound, no loaner vehicle available, cost of rental denied. Berlin City Toyota of Portland, ME, staff was arrogant and unsympathetic. Believe me, I will never recommend this dealership and I'll never purchase another Toyota vehicle again. 06/08/10 Update: After a rough start, Berlin City Toyota stepped up and did the right thing. The damaged part was ultimately determined to be not rodent related and covered by warranty. They provided a loaner vehicle for me to use for the duration of the repair, which has now been completed. Thank you, Berlin City Toyota. Thank you dealerrater.com. More

I visited Toyota in January with my parents looking into a Corolla lease. Ed was extremely helpful in putting me in the car I wanted and helping me narrow down my options between the different Corolla model a Corolla lease. Ed was extremely helpful in putting me in the car I wanted and helping me narrow down my options between the different Corolla models as well as a couple of used cars on the lot. When I picked up my car there had been a mistake applying the serial number to the windows and Toyota replaced it within a week or two. Great service, Ed was very friendly. I would recommend Berlin City to anyone looking for a new car that doesn't want to deal with a pushy salesperson. My parents and I have visited several other dealerships in the past couple of years and none of those experiences compare to the one we had at Berlin City Toyota Scion. More

I was looking for a newer used car and i went to berlin... what a mistake.. I found a mini van there that seemed pretty nice they also had a sale that said there was a 3500 trade for any car you cou berlin... what a mistake.. I found a mini van there that seemed pretty nice they also had a sale that said there was a 3500 trade for any car you could drive in twards any used car...lol it would have made the van around 5000 just under the KBB value in South Portland, Maine. I was all for it. So the sales person talked to the finance guy and came back with an amount with trade that was more then the original asking price..are you kidding me you shiesters. I was not happy. I told them to look up the KKB value.. I had already done this at home. They came back using the 90210 zip code trick. It will boost the value. make sure you check this Berlin will try this on you too. The only good thing was the sales person who was caught in the middle of this mess... Get out of there asap go work for a place like Prime they are nice like you(I bought my car from Prime Toyota) Finance Guys !*@% ()&& and stop being thieves, it may be good for your wallet but very bad for your soul!!! More