Berlin City Toyota of Portland

I had a great experience buying my Tacoma pick up from Berlin, Information was great, service during sale great, but when I saw that floormats were included and were not in the truck, hit an obstacle. Li Berlin, Information was great, service during sale great, but when I saw that floormats were included and were not in the truck, hit an obstacle. Little disappointed that this was not taken care of immediately. Anyway, salesman got me in for a service call, halogen light out, cost me 50 bucks, soon after the sale, should have been covered in my opinion. Berlin is great, but I will shop around next time. More

Mark was great, got us the best deal on a 2010 Prius, and is helping us find a car for my wife's sister. Helped us with financing, and optional protection for out Prius. It looks like he has found a sutible is helping us find a car for my wife's sister. Helped us with financing, and optional protection for out Prius. It looks like he has found a sutible car for my sister in law, and I am sure she will be as happy as we are. More

Eric Mendoza did a great job as the salesperson. Low key, great demeanor and fantastic follow up. I pointed out a few items that I had concern about on the car and he had them all looked into and repor key, great demeanor and fantastic follow up. I pointed out a few items that I had concern about on the car and he had them all looked into and reported back. He was professional, respectful and thorough. The finance manager was also outstanding to work with. I would recommend this dealership and Eric to anyone who is in the market for a car or if they require service. More

Eric Mendoza was pleasant. He listened to what I was looking for. At first, I entertained purchasing a 4-Runner. I even thought about purchasing a used 4-Runner, with a new, 2011 Highlander as my back looking for. At first, I entertained purchasing a 4-Runner. I even thought about purchasing a used 4-Runner, with a new, 2011 Highlander as my backup plan. Eric showed me a 4-Runner, used. I decided, due to price and gas, to go with the 2011 Highlander with the tech package. Eric was thorough in all that he did. He described the different Highlanders that I could choose from, the different pricing and packages that accompanied the vehicles. The credit union that I went through to obtain my loan commented to me that both the dealership, and Eric Mendoza, were the nicest people she had ever dealt with regarding an auto loan. She said that the transaction was smooth, and that she usually deals with somewhat "shady" employees at dealerships, but that Eric Mendoza was up front and honest, a real breath of fresh air to her (and to me). I purchased my vehicle on Saturday morning. By Monday, exactly at noontime, I went and picked up my vehicle. It was spotless and ready to take home. All-in-all, the fast, efficient relationship between me and Berlin City was smooth. Eric Mendoza is an excellent salesman, and he is, and will be, a wonderful asset to the personnel at Berlin City. Berlin City is very lucky to have him on their team. Patty Day More

We do not usually enjoy purchasing cars - new or used. However, buying this new car was one of the nicest experiences of our many purchases. From the moment were were greeted by Eric until we picked up ou However, buying this new car was one of the nicest experiences of our many purchases. From the moment were were greeted by Eric until we picked up our new Toyota, we had the best experience!! Eric was very knowledgeable about the car, made us feel extremely comfortable and gave us all the attention we needed. He did not hover over us or made us feel as though we were being pressured. He followed up the purchase with a few calls, making certain we were happy. We will definitely recommend him to others and will consider him first on our list for any future purchases.!!! He rates ***** in all departments!!! More

My experience was extremely pleasant from when Eric first contacted us to when the car was delivered to us. The price was right, the process was simple, Eric delivered everything he said he would including contacted us to when the car was delivered to us. The price was right, the process was simple, Eric delivered everything he said he would including financing at the right terms. We would not hesitate to buy another vehicle with Berlin City and Eric. We love our new Prius! More

I hate to shop for a car. Icame to this dealership was treated like a person with a brain. I knew what I wanted and George found it for me. I have a husband that had a stroke, so I have to make discisions treated like a person with a brain. I knew what I wanted and George found it for me. I have a husband that had a stroke, so I have to make discisions on my own and I was fortunate to meet George a credit to your place Thank you again for my Toyota Sienna. Joane Parkin More

George will be the first and only person I speak to when I decide to buy my next new vehicle. Great service, we had excellent follow up from our sales associate. George was so good at making me feel comfort I decide to buy my next new vehicle. Great service, we had excellent follow up from our sales associate. George was so good at making me feel comfortable with the purchase price and financing options, I didn't take the new car for a new test drive! Joel More

I started a vehicle search through a buying service. Of I started a vehicle search through a buying service. Of the three offered, Eric Mendosa was the only representative to contact me personally with a I started a vehicle search through a buying service. Of the three offered, Eric Mendosa was the only representative to contact me personally with a call. He was polite a seemed quite professional. When the time came to buy a vehicle, I called him. They had a vehicle on their lot which met my requirements. He sent me a copy of the "widow sticker" with vehicle description, package requested with the agreed price and appropriate tax figures. My wife and I took a bus into Portland and were graciously met at the terminal by Eric. All the paperwork at the dealership was as stated. It was completed with no pressure or hassles. Very shortly thereafter, we were on the road back home with a new RAV4. It was the easiest, and thus, the most pleasant car buying experience I've had. As a side note, my wife and I were impressed with Eric's attention to detail. When initially looking at the vehicle, we casually mentioned that the dealership decal seemed a bit askew. When we went out to pick up the vehicle, it not only had been washed, interior dusted, and tank filled, but also the decal had been straightened. So often, it can be the attention to the little things that will elevate a good sales rep to a great sales rep. More

My wife had just lost her mother and I wanted to get her a new car to lift her spirits some. She needed a new car.Her old one was 10years old and was starting to require more than routine maintaince.Having a new car to lift her spirits some. She needed a new car.Her old one was 10years old and was starting to require more than routine maintaince.Having always bought cars with her,I was not looking forward to doing this by myself.I did my homework and was pretty sure what I wanted.George was a good salesman. He knew the car inside and out. Because he was taking care of an ailing parent just as my wife did, I felt he wanted to genuinely help me.I can spot a phony a mile away.The only problem I had was with getting the price that was advertised. I know this wasn't George"s fault but going back to my house to get the ad was a bit surreal ...a deal breaker. George was very apologetic and all's well that ends well .My wife is very happy with her new Rav4. More