Berlin City Toyota

Finding the right car and buying it was easy. Working with Claude Ladd was easy and pleasant. We found a truck in about 30 minutes and handled almost everything via e-mail (great!). Waiting a fe Working with Claude Ladd was easy and pleasant. We found a truck in about 30 minutes and handled almost everything via e-mail (great!). Waiting a few extra days so the Dealership could try to sell me the Loan and Extended Warratnies (when I already had a loan at a great rate and didn't want the extensions), was mildly irritating, but not terribly so. Everyone was professional about it. The one true negative was that you required me to schedule a specific time Saturday morning to pick up the truck, but you weren't ready when I got there. The actual sale/paperwork only took about 10 minutes, then I had to sit there for over an hour while the Service people did the Inspection. Claude had to check on them twice, His pleasant conversation was the only thing keeping me from noticing how really long it took, and it shouldn't have occurred at all. You would have gotten 5 stars... More

awesome deal awesome truck As always a great experience...I will continue to do business here and highly recommend everyone do the same...Have my service done here also.... As always a great experience...I will continue to do business here and highly recommend everyone do the same...Have my service done here also.... More

No problems. We have had no problems with either the vehicle or the dealership. It is a smooth running operation. Everyone has been pleasant and helpful, even a fe We have had no problems with either the vehicle or the dealership. It is a smooth running operation. Everyone has been pleasant and helpful, even a fellow whom I mistook for an employee but really was just another customer. More

Labor prices I think your labor per hour is way too high I heal people for a living and I don't make that much an hour I think your labor per hour is way too high I heal people for a living and I don't make that much an hour More

Friendly, informative and helpful Claude Ladd was friendly, informative and helpful. The whole car buying process was great. This is the 2nd time I have worked with Berlin City in Go Claude Ladd was friendly, informative and helpful. The whole car buying process was great. This is the 2nd time I have worked with Berlin City in Gorham, NH. We are still driving the other Toyota that we bought new from them 13 years ago The buying process was painless. If you are sick of the pompous attitudes at your local dealer check out Berlin City Gorham, NH. I live a couple hours away. We did our negotiating and financing over the phone. They delivered the car and did the paperwork at my kitchen table. They are right it is EASY. More

Excellent work The staff was excellent and the work done was perfect. Even the person that gave me an appointment was friendly. I recommend this dealership. I esp The staff was excellent and the work done was perfect. Even the person that gave me an appointment was friendly. I recommend this dealership. I especially like that they wish your car. More

great customer service It's always a pleasure when we deal with Jeremy in your service dept. He is a great example of excellent customer service skills, consistently goes ov It's always a pleasure when we deal with Jeremy in your service dept. He is a great example of excellent customer service skills, consistently goes over and above, always a pleasure to work with..clone him if you can... More

240000 service Friendly staff courteous and straight forward making you aware off upcoming issues to be concerned with ,and their willingness to resolve any issues Friendly staff courteous and straight forward making you aware off upcoming issues to be concerned with ,and their willingness to resolve any issues within there control, also giving you the option of having your vehicle washed if you have any extra time to wait,Overall very satisfied with their professional services. More

Jeremy and Bob took care of my needs in quick fashion. Great Jeremy and Bob took care of my needs in quick fashion. Can't say enough about Jeremy.and how he handles different situations. The waiting lounge is co Jeremy and Bob took care of my needs in quick fashion. Can't say enough about Jeremy.and how he handles different situations. The waiting lounge is comfortable and fully stocked with snacks and coffee. More

New car Thanks for the great service when buying my new car..Pido was an excellent salesperson ..they delivered my car to my house and both me and my husband Thanks for the great service when buying my new car..Pido was an excellent salesperson ..they delivered my car to my house and both me and my husband signed the paperwork More