Berlin City Toyota Lexus of Portland

Slowly getting better I was a loyal Berlin City service customer until the whole tenured staff left... then was replaced with poor quality workers that were a mess... dishe I was a loyal Berlin City service customer until the whole tenured staff left... then was replaced with poor quality workers that were a mess... disheveled, reeking of cigarettes, unknowledgeable, so I left. I was used to being treated like a loyal customer and then it completely changed. They’re starting to hire QUALITY people that are experienced in the car industry. Tim was so great, please keep him around because he’s what Berlin City used to be! More

Good service My repair was done promptly and quickly. Everyone was courteous. I am pleased. I have had servuce here before and I will eturn when nneeded. My repair was done promptly and quickly. Everyone was courteous. I am pleased. I have had servuce here before and I will eturn when nneeded. More

Routine Maintenance Diane was excellent got me in and out in record time. Didn’t think it could get any better but she surprises me every time. Diane was excellent got me in and out in record time. Didn’t think it could get any better but she surprises me every time. More

New to Portland Everyone was very pleasant, helpful and thorough. Excellent phone contact making appointment (unable to complete online), Smooth check in and out, gre Everyone was very pleasant, helpful and thorough. Excellent phone contact making appointment (unable to complete online), Smooth check in and out, great shuttle driver, excellent service all around. More

Top notch service Upon arrival, the customer rep took the time to discuss my vehicle and made me feel like a valued customer. I even got a car wash which saved me the e Upon arrival, the customer rep took the time to discuss my vehicle and made me feel like a valued customer. I even got a car wash which saved me the extra expense! More

Initial service Quick response upon arrival. Eric estimated around 1 Hour to complete the service and it was done in that time frame. No issue as the car was purcha Quick response upon arrival. Eric estimated around 1 Hour to complete the service and it was done in that time frame. No issue as the car was purchased new in March. More

First service for maintenance 5000 miles This was my first experience with Berlin City service and I was pleased to see they are prompt, respect, and interested in what the customer has for This was my first experience with Berlin City service and I was pleased to see they are prompt, respect, and interested in what the customer has for concerns if any. They were willing to explain a question I had and it was easy to understand. Thank you More

Great Service The serivice is top notch. Very friendly and professional . Toyota is a good quality product. Berlin City has high quality service representative stan The serivice is top notch. Very friendly and professional . Toyota is a good quality product. Berlin City has high quality service representative standing behind that product. More

Fantastic Service I was so happy with the ease and speed of my service. Derek was wonderful, and the service was very fast and the small amount of time I had to wait I I was so happy with the ease and speed of my service. Derek was wonderful, and the service was very fast and the small amount of time I had to wait I was very comfortable in the waiting area with a delicious coffee and clean comfy chairs and a nice clean restroom. Thanks Berlin City, my car is wonderful and I feel good about my purchase and the servicing of it. My car even got a wash! More

Actually they didn't try to steal my trade I was shocked. Very Good experience Painless. I got what I wanted for my trade which made me very happy. I was impressed with the relaxed negotiating style. EASY Very Good experience Painless. I got what I wanted for my trade which made me very happy. I was impressed with the relaxed negotiating style. EASY More