Berlin City Toyota Lexus of Portland

Great experience Buying a new car can take time. Berlin City Toyota did a great job helping us to get in and out. They also were wonderful at making sure we knew all a Buying a new car can take time. Berlin City Toyota did a great job helping us to get in and out. They also were wonderful at making sure we knew all about our new car before leaving. I was very pleased with everyone who we worked with. More

Very professional and pleasant I brought my 2017 Avalon in for its 5000 mile service on October 16th. I was met by Jeff Bishop and was checked in promptly and professionally. All I brought my 2017 Avalon in for its 5000 mile service on October 16th. I was met by Jeff Bishop and was checked in promptly and professionally. All went well and I was pleased with the service, staff that I met and the prompt servicing of my vehicle. The waiting area was pleasant and comfortable. More

Wondeful service. I was on vacation in Maine. The warning light went on to alert me that one of my tires was under-inflated. I drove to the dealer without an appointmen I was on vacation in Maine. The warning light went on to alert me that one of my tires was under-inflated. I drove to the dealer without an appointment. Jeff Bishop, the Toyota Care Advisor, took my car in immediately. He removed a nail from the tire, and then sealed it up. It only took an hour. It was only $30, and he even had the car washed. Jeff was friendly, warm, and had a nice sense of humor. What a great experience! More

Service & Online Booking Customer Svc Rep, Harold is always friendly, helpful and provides explanation of paperwork. Wait time was reasonable and waiting room is more than ade Customer Svc Rep, Harold is always friendly, helpful and provides explanation of paperwork. Wait time was reasonable and waiting room is more than adequate. Online booking was not a good experience. Tried booking oil, tire rotation, inspection service through "chat" option. Booked 4:30 appointment only to be told a day or so later that latest appointment for service is actually 3:15. Would be helpful to align "chat" service with actual available times. I ended up having to wait an additional 5 days for an available appointment. More

10000 mile check up. Jesse listened to me. I had a concern about a loud clunk sound. They carefully examined my car and resolved the issue. They were great. They also did Jesse listened to me. I had a concern about a loud clunk sound. They carefully examined my car and resolved the issue. They were great. They also did the 10000 mile checkup. Alls good. I love the vehicle. More

10,000 Mile Scheduled Maintenance Dropped my car off at 8:15 on the way to work for an oil change and tire rotation. Told them they could take as long as they needed as I worked until Dropped my car off at 8:15 on the way to work for an oil change and tire rotation. Told them they could take as long as they needed as I worked until 5:00 that day. Called me at 9:00AM and told me it was done. Exceeded my expectations. Thank you. More

Great service as always! Fast, thorough service is what we always get at Berlin City! And the customer service is top notch! Would recommend Berlin City Toyota to anyone looki Fast, thorough service is what we always get at Berlin City! And the customer service is top notch! Would recommend Berlin City Toyota to anyone looking for great service. More

25,000 mile service Jesse was great to work with. First time at the dealership and it was a very good experience. The dealer I bought my car from has been unable to wor Jesse was great to work with. First time at the dealership and it was a very good experience. The dealer I bought my car from has been unable to work within my schedule for service. Will be back! More

20000 mile service Scheduling online was super easy. Greeting and intake was smooth. Length of appointment was exactly as quoted. Parts department was helpful in answeri Scheduling online was super easy. Greeting and intake was smooth. Length of appointment was exactly as quoted. Parts department was helpful in answering several question. My advisor was good to work with. More

State inspection Made appointment. Car processed properly and efficiently. Service rep Jesse Tavares always very friendly and organized. Coffee is hot and tasty! Made appointment. Car processed properly and efficiently. Service rep Jesse Tavares always very friendly and organized. Coffee is hot and tasty! I'm happy as usual. More