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Berlin City Toyota Lexus of Portland

Portland, ME

4.2
1,142 Reviews
Berlin City Toyota & Lexus in Portland, ME proudly serves customers throughout Maine including Scarborough, South Portland, Falmouth, Yarmouth, and Windham with new Toyota & Lexus models, quality used cars, certified service, and expert financing. We offer market-based pricing, competitive rates, pre-owned protection, and door-to-door delivery. Enjoy stress-free car buying with no-questions return, and a fast, transparent process that fits your budget. We’ll even buy your car whether you purchase from us or not. Our Service Center offers transparent pricing, expert technicians, upfront multi-point inspections, and convenient options like online scheduling and pickup and delivery.
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191 Riverside Street

Portland, ME

04103

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Showing 1,142 reviews

September 24, 2022

GREAT people to deal with! ! Went above and beyond to help me!! Very friendly and will to work with!! I would highly recommend them!! More

by JHH19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keegan Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2022

I just bought a Tacoma from Berlin City of Portland and I can't express how painless and stress free the experience was. I have spent hours in dealerships in the past and left feeling unsettled or even angr More

by danpell7522
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keegan Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Grant
July 27, 2022

This is my 5th vehicle purchased from Berlin City. . Almost did not buy my new Rav4 because of very poor responce from dealership on my 2021 4 Runner Prem. tire failure at 1200 miles.. But my wife stop More

by JOHN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2022

I ordered a 2022 Rav 4 and was told it would arrive in 4 weeks. The dealership communication was perfect with current arrival updates and the vehicle arrived right on time! The management staff was professi More

by Jeni.adamo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig McCauley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
May 22, 2022

It’s the 3rd Camry I’ve purchased, the dealership is great the salesman Brent set my phone to the car and that was it, I didn’t know how to set up car features and how they worked. I was very disappoint More

by gerrylar14
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brent
February 16, 2022

I Drove almost 2hrs to buy a truck that I had my eyes set on I didn’t need a sales pitch because if everything panned out I was going to buy the truck. I told mark the sales man I had my own financing throug More

by Anthony
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Swett
August 13, 2021

I went to there to look at a used car but it had been sold. Joe Reynolds helped me look at another car that was similar. I didn't eventually buy it but Joe was great. I would do business with him anytime More

by dwcros
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Reynolds
June 02, 2021

Was promised day after day about a second key for my sons new truck and never delivered. Kegan was the salesman, one lie after another. xxxx poor service from the young guy. Never will buy a thing again from More

by Brian
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kegan
May 26, 2021

I always have dreaded buying a car and was pleasantly I always have dreaded buying a car and was pleasantly surprised with the excellent service I got at Berlin City Toyota in Portland. Everyone there wa More

by gale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Person who gave me the papers to sign for the final sale., Matt Walls
February 10, 2021

Multiple terrible experience with service technicians, especially Jeffery. Definition of sleezeball, no respect, very rude, felt taken advantage of got zero apologies or explanation of why the 800 dollars More

by erin.cadigan3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mutombo Mutombo, Diane Fortin, Eric Ellery