Berlin City Toyota Lexus of Portland

Emergency care 300 miles from home We were driving up to Portland for a wedding when we were rear-ended in a hit-and-run accident in Mass. We limped into Portland with our 2017 Prius. W We were driving up to Portland for a wedding when we were rear-ended in a hit-and-run accident in Mass. We limped into Portland with our 2017 Prius. We were treated as long-lost friends on the Friday before Memorial Day Weekend when the dealership was absolutely slammed with work. Nonetheless, they eagerly and graciously helped us and even provided a shuttle ride (with restaurant recommendations, along with some some tour-guide narrative) back to the Portland Old Port so we could walk around while they fixed the car (as best could be done to get it road-worthy), which they finished a full 5 hours before promised. Remarkable. THANKS !!! More

Smooth transaction Matt Melanie and chad provided a great no pressure experience. They went out of their way to get me what I wanted in a fast professional manner. I ha Matt Melanie and chad provided a great no pressure experience. They went out of their way to get me what I wanted in a fast professional manner. I have bought several trucks and cars from the Berlin city team and always feel like they pay close attention to make sure you leave happy and stress free More

Toyota Tacoma Service I had a number of problems that were completely understood and fixed. The service department was able to fit me in within two days from when I called I had a number of problems that were completely understood and fixed. The service department was able to fit me in within two days from when I called which I really appreciated. Jeff my service coordinator kept me well informed on when my vehicle would be complete. All in all a wonderful experience again. More

Easy as pie The service is great and the car maintenance is always done efficiently and quick. Makes it nice with a 5 month old in tow. Thank you so much! The service is great and the car maintenance is always done efficiently and quick. Makes it nice with a 5 month old in tow. Thank you so much! More

Very positive and completed in less time than expected. Eric was very courteous and sincerely interested in my satisfaction with the service. Eric made sure to investigate an issue with a cut in the leather Eric was very courteous and sincerely interested in my satisfaction with the service. Eric made sure to investigate an issue with a cut in the leather upholstery and assured me he would follow up on whether it would be covered under warranty. More

Great experience. I was very pleased with all aspects of our experience. I particularly enjoyed working with our salesperson, Erich Buccholz, whose name needs to be add I was very pleased with all aspects of our experience. I particularly enjoyed working with our salesperson, Erich Buccholz, whose name needs to be added to your list. More

Great service department Had my scheduled maintenance and the appointment was on time and the maintenance was completed well within the allotted time. Staff is always friendly Had my scheduled maintenance and the appointment was on time and the maintenance was completed well within the allotted time. Staff is always friendly and courteous. Pleasure doing business with them More

Not bad much improved Everything went much more smoothly than my last visit , much improved I like you guys again and have recommended somebody who will becoming over later Everything went much more smoothly than my last visit , much improved I like you guys again and have recommended somebody who will becoming over later today More

Fantastic Coming back from vacation I was worrying about leaving my car for an undercoating. I had many things to do. Derrick was awesome. He was able to ac Coming back from vacation I was worrying about leaving my car for an undercoating. I had many things to do. Derrick was awesome. He was able to accommodate me and get me going after a reasonable time. Thank you Derrick! More

Excellent customer service Efficient service and got my vehicle back in less than the time estimated. Very personable and friendly. I have been a customer for several years and Efficient service and got my vehicle back in less than the time estimated. Very personable and friendly. I have been a customer for several years and will continue to be. More