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Berlin City Toyota Lexus of Portland

Portland, ME

4.2
1,142 Reviews
Berlin City Toyota & Lexus in Portland, ME proudly serves customers throughout Maine including Scarborough, South Portland, Falmouth, Yarmouth, and Windham with new Toyota & Lexus models, quality used cars, certified service, and expert financing. We offer market-based pricing, competitive rates, pre-owned protection, and door-to-door delivery. Enjoy stress-free car buying with no-questions return, and a fast, transparent process that fits your budget. We’ll even buy your car whether you purchase from us or not. Our Service Center offers transparent pricing, expert technicians, upfront multi-point inspections, and convenient options like online scheduling and pickup and delivery.
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191 Riverside Street

Portland, ME

04103

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Showing 1,142 reviews

July 31, 2023

We recently bought a new Venza from this dealership when our 13 year old Prius broke down in Maine. We are back in New Jersey now and have yet to receive our new license plates and extra key fob. Our calls More

by carrie.brehm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brett
June 29, 2023

Berlin city booked a 1 pm appointment for and oil change and tire rotation. I was told 1:15 mins. After texting my service advisors with no answer. I had to ask for my car after 2:15 min to find it was fini More

by DougR
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Ahmed and Ben
June 01, 2023

We saw Melanie first, but when returned she had transferred. She was great. We then began dealing with Joe. We ended up getting our Toyota thanks to Joe!! He was wonderful! Went over everything the More

by Judymac23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
May 11, 2023

Toyota in Portland: The "EASY" thing to do here is go to the BBB site and look at those reviews. It's "EASY" for them to stack the fake five star reviews on any review site. We walked out after encounteri More

by allen04084
Recommend Dealer
No
April 19, 2023

Sam and Steve made my buying process very easy and smooth! High interest rates right now even with perfect credit but great people! Even delivered the vehicle I wanted. Highly recommend this dealershi More

by Shauna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Sharif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Wilson , Steve Lawrence
April 13, 2023

Berlin City Toyota definitely is the best place to go to, great atmosphere, and service, 2nd time I bought a bran new vehicle here, I have to say they are the best dealer to deal with and the service departm More

by bdusty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Bshara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Goodwin finance manager, Bobby Ramos Jr., Brian Fowler
April 13, 2023

Berlin City Toyota definitely is the best place to go to, great atmosphere, and service, 2nd time I bought a bran new vehicle here, I have to say they are the best dealer to deal with and the service departm More

by bdusty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Bshara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Goodwin finance manager, Bobby Ramos Jr., Brian Fowler
April 09, 2023

Berlin city Toyota def definitely is the best place to go to, great atmosphere, and service, 2nd time I bought a bran new vehicle here and I have to say not or disappointed with them, they are the best deale More

by bdusty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Bshara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Ramos Jr.
March 04, 2023

Came in for an oil change. Britanee met me at my car in the bay. She looked over my vehical and notified me that I was in desperate need of windshield wipers. Ordered a comple More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britanee
December 02, 2022

I like the people. They are nice but the service to my car was horrible. I made an appointment for my sticker and oil change, came back and made another appointment won More

by Alpha
Purchase Time
Recommend Dealer
No
Employees Worked With
Ahmed