Berlin City Toyota Lexus of Portland

Service Visit Very friendly, attentive greeting. I was there for a 20,000 mile service, so not a lot to do other than an oil change and tire rotation, but they made Very friendly, attentive greeting. I was there for a 20,000 mile service, so not a lot to do other than an oil change and tire rotation, but they made the point to ask if I had any concerns. The only reason for not putting 5 stars was that I waited for the vehicle instead of leaving it, and saw when they brought it out and parked it. I waited about 15 minutes to go to the service center to say that I saw it outside and wondered if it was ready and was told, “Oh, yes, I was about to come get you.” Other than that, I was satisfied with the service. More

I felt like I was in good hands at Berlin City Toyota!! Derek has great people skills. He was friendly and engaging. He was attentive to detail. He explained my car issue in language I could understand, Derek has great people skills. He was friendly and engaging. He was attentive to detail. He explained my car issue in language I could understand, and gave me the options I needed to make my own decision. His advice was spot on! Bob transported me back and forth to work. He, too was friendly, and skilled in navigating Portland's traffic in the midst of all the road construction. More

25,000 miles Maintenance I have always been treated with respect by dealership and by my shuttle driver when needed as I was this visit. Have never been employed by this deal I have always been treated with respect by dealership and by my shuttle driver when needed as I was this visit. Have never been employed by this dealership. More

Great Service and Friendly Staff Derek, at Berlin Toyota, was professional, helpful, friendly and just made me feel as if my car was in good hands . I was welcome to find a good spot Derek, at Berlin Toyota, was professional, helpful, friendly and just made me feel as if my car was in good hands . I was welcome to find a good spot for me and my laptop and I was able to get a lot of work in while my care was there. The waiting area is clean and there is a Keurig maker, granola bars, fruit ,etc.. They go above and beyond to make the car service experience pleasant. More

Friendly and efficient Jeff did a nice job of communicating with me about the repair and adjusted the schedule for me after I decided to wait on the car. Jeff did a nice job of communicating with me about the repair and adjusted the schedule for me after I decided to wait on the car. More

Excellent and expedient service Very great experience overall! The staff were all friendly and helpful working with me until my needs were met. I would recommend this dealership stro Very great experience overall! The staff were all friendly and helpful working with me until my needs were met. I would recommend this dealership strongly. More

Always Prompt & Great Customer Service I've dealt with many dealerships and there's no one like Berlin City. From car buying to the maintenance, everyone we encounter is prompt, attentive a I've dealt with many dealerships and there's no one like Berlin City. From car buying to the maintenance, everyone we encounter is prompt, attentive and courteous. I would highly recommend them to anyone and everyone. More

Inspection and new sticker. Attention to the details makes this an excellent choice for repairs., being a widow, I felt as they were making sure that everything works as it sho Attention to the details makes this an excellent choice for repairs., being a widow, I felt as they were making sure that everything works as it should. More

Everything worked out great! Harold did a fine job right from drop off right through to delivery of the serviced car. Harold got the service completed early. That was much appre Harold did a fine job right from drop off right through to delivery of the serviced car. Harold got the service completed early. That was much appreciated so we did not have to pick up the car in rush hour traffic. This great experience made me glad I bought a RAV 4 and it encourages me to think about RAV 4 should I be thinking of another car. More

Fast and friendly! Harold was great as always! I especially"like how he reviews what was done but also my trucks report card on condition of the tires and brakes. Harold was great as always! I especially"like how he reviews what was done but also my trucks report card on condition of the tires and brakes. More