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Berlin City Toyota Lexus of Portland
Portland, ME
1,142 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,142 reviews
July 17, 2018
Great job Eric was top notch, setting expectations, communicating the process. Having a minimum word count in this field will discourage further review particip Eric was top notch, setting expectations, communicating the process. Having a minimum word count in this field will discourage further review participation. Please take note. More
by HighlanderJR
Employees Worked With
Eric Ellery
July 16, 2018
Completely satisfied I purchased a new 2017 Highlander Hybrid at Downeast Toyota in Brewer, ME. I now live in Portland, had the 5,000 mile service yesterday at Berlin Cit I purchased a new 2017 Highlander Hybrid at Downeast Toyota in Brewer, ME. I now live in Portland, had the 5,000 mile service yesterday at Berlin City and am totally and completely satisfied with the experience. Thanks Derek and all who took care of me and my buggy yesterday! More
by Garden Girl
Employees Worked With
Derek Federico
July 16, 2018
Prompt Service I recently purchased a new vehicle from Berlin City. My salesperson, Mark Hunter, did an exceptional job. He made the car buying experience stress fre I recently purchased a new vehicle from Berlin City. My salesperson, Mark Hunter, did an exceptional job. He made the car buying experience stress free and not feeling like I was being taken advantage of. He should get a raise! Berlin City was quick to fix a couple of minor issues with the vehicle. More
by JPS1964
Employees Worked With
July 16, 2018
Great Service I came in to test drive a few vehicles and at the last minute asked if they could sneak my truck in for an oil change while I was out driving. They we I came in to test drive a few vehicles and at the last minute asked if they could sneak my truck in for an oil change while I was out driving. They were very accomodating and fast. The salesman was also great showing me the various models and describing the differences between the two vehicles and the options available. More
by DWadsworth
Employees Worked With
Peter T, , Ricky Nadeau
July 15, 2018
Pleased with service I brought my Toyota Camry in for service. Everyone I dealt with was friendly and helpful. I would definitely reccommend this to other friends and fami I brought my Toyota Camry in for service. Everyone I dealt with was friendly and helpful. I would definitely reccommend this to other friends and family. More
by Thorty
Employees Worked With
Nick Sansone
July 15, 2018
Excellent service and timely recommendations We brought my husband's Prius in for some routine work (oil change, windshield wipers, switch winter for summer tires). We received a message recommen We brought my husband's Prius in for some routine work (oil change, windshield wipers, switch winter for summer tires). We received a message recommending additional work that would improve the car's performance. At no time did we think anyone was trying to upsell us. Some of this work is going to be expensive but necessary for safety! Very pleased with this attention to detail and the option to add some services to work already being done. More
by 2007 Prius
Employees Worked With
Harold Blaney
July 14, 2018
Very patient and helpful. At times the process was a little slow, but I did not feel pressured and my questions were answered. Thank tou and helpful. At times the process was a little slow, but I did not feel pressured and my questions were answered. Thank tou More
by New tacoma
Employees Worked With
Modi
July 14, 2018
As usual great service! As usual great service and super customer service advisor, who was excellent. Jeff Bishop was very professional and helpful and carefully explained al As usual great service and super customer service advisor, who was excellent. Jeff Bishop was very professional and helpful and carefully explained all that was done with recommendations for the next visit. More
by Merlyn Fogg
Employees Worked With
Jeff Bishop, Service Advisor
July 14, 2018
Derek was very pleasant, took care of all my car needs! MY TPMS LIGHT KEPT COMING ON AND THEY WERE ABLE TO DETECT A HIDDEN NAIL AND REPLACED THE TIRE. VERY PLEASED WITH SERVICE AND MANAGEMENT. MY TPMS LIGHT KEPT COMING ON AND THEY WERE ABLE TO DETECT A HIDDEN NAIL AND REPLACED THE TIRE. VERY PLEASED WITH SERVICE AND MANAGEMENT. More
by highlander owner
Employees Worked With
DEREK FREDERICO
July 14, 2018
service work wonderful to deal with. very prompt and helpful. needed to get service done and be out for another appointment and done that for us. would recommend b wonderful to deal with. very prompt and helpful. needed to get service done and be out for another appointment and done that for us. would recommend berlin Toyota to anyone. More
by wingrider1952
Employees Worked With
